Customer Relations Executive

MUNNI

ABDUL KADER

Ajman, UAE, +971*********, ***************@*****.***

Skills Summary

* ***** ** ********** ** CUSTOMER RELATIONS EXECUTIVE POSITION AND I SEEK CHALLENGING OPPORTUNITIES WHERE I CAN FULLY USE MY SKILLS FOR THE SUCCESS OF THE ORGANIZATION.

Education

Higher School Certificate from Progressive English School, Sharjah, with GPA 7.6

Secondary School Certificate from The Royal Academy, Ajman, with GPA 7.2

Degree / Date of Graduation

Currently studying BSc in Accounting and Finance in Cromwell UK, Ajman.

Experience

Customer Relations Executive in Future Exchange LLC, Ajman for 2 years.

Performed money transactions of customers of different nationalities such as India, Philippines, Pakistan, Nepal, Sri Lanka, Bangladesh and also local transfers.

Printed receipts, checked, signed and directed customers.

Has good focus while at work and very efficient in typing and multi-tasking.

Handled complaints, if any, of different matters from the customers patiently and solved them by calling agents or banks if required.

Highly profound in written and verbal communication in English.

Has the ability to work in a busy environment when the company would have seasonal rush before Eid, Diwali or Christmas.

Knows every and has good computer knowledge.

Checked reports at the end of the day, printed and sorted then filed them properly.

Attended phone calls and transferred calls whenever necessary to related departments.

Promoted sales by calling customers and informing about exchange rates and offers.

Entered customer data efficiently and accurately with least supervision to money transaction sites such as Xpress Money, DFCC, Transfast and Western Union.

Call Center Agent in Cedar's International – Sharjah for 1 year.

• Sell products and place customer orders in the system.

• Identify and escalate issues to supervisors.

• Research information by using available resources.

• Process orders forms and applications.

• Provide product and service information to customers.

• Route calls to appropriate resources.

• Upsell products and services.

• Complete daily targets, call logs and reports.

• Other duties as assigned.

Acknowledgement

I hereby declare that all the information entered in this Curriculum Vitae is true to my knowledge.

Letter

Willing to join soon. Willing to relocate anywhere in UAE.

Contact this candidate