Office Back

GOWTHAM S

*/*** ***** ****** ****, E-mail: *******************@*****.***

Villupuram. Mobile: +91-999*******

OBJECTIVE:

To work in a challenging environment where I can invest and enhance my technical and analytical skills, for the benefit of myself, thereby contributing for the welfare of organization ACADEMIC QUALIFICATIONS:

EXAM/

DEGREE

YEAR INSTITUTION UNIVERSITY /

BOARD

PERCENTAGE

B.sc

Computer

Science

2015-2018 Apollo arts and science College Madras

University,

Chennai

70

12th Board

2015

Ramakrishna Vidayalaya

Matric higher Secondary

School

State Board

60

10th Board

2013

Ramakrishna Vidayalaya

Matric higher Secondary

School

State Board

65

Summary:

Having 17 Months of experience in Back Office & Customer Support.

Comprehensive problem-solving abilities, good verbal and written communication skills and willingness to learn.

Validating the customer, a/c information with respect to the specification and requirement.

Maintain customer database in SAP and need to bill/invoice the customer a/c. of Utilities

Interacting with the client SMEs daily to resolve issues being faced by the team while processing.

Professional Experience:

Organization : J2W

Designation : Process Associate

Client : Accenture Services Pvt Ltd

Project : Utilities, Australia

Tools & Applications : SAP-CRM, SAP-ISU & MS-Office Duration From : DEC 2018 - Till Date

Job Profile:

Performing the meter exchanges, removals & installations in SAP for Gas, Electricity and collective accounts.

Resolving issues in customer accounts and sending out the invoices in timely manner Checking various applications for meter reads such as MDM,MDH and Dart Awards & Recognition:

Two ideas for process improvement got implemented at we@accenture Received word of appreciations from Team Lead & SMEs.

Received Monthly topper award for production and quality from Team Lead. Technical skills

Good Knowledge of Citrix application Handling.

Good Knowledge about Outlook and Internal Email Communication.

Good Working Knowledge of Windows 7, Windows 10.

Good Working Knowledge of MS-Office (2003/07/10) MS-word, MS-Excel, MS-PowerPoint. ACHIVEMENTS:

Represented and Won different levels (university/District) of basket ball competitions.

EXTRA CURRICULAR ACTIVITIES:

Member in NSS Group

Participated in college level dance competitions. RESPONSIBILITIES UNDERTAKEN:

Represented as Basket ball Team captain of my college and department

Organizer of seminars for my department

LEISURE INTERESTS:

Playing Basket ball

Watching English serials

PERSONAL STRENGTHS:

Ability to learn more from others.

Excellent grasping power

Amicable team player

PERSONAL INFORMATION:

Father name : Sundaram S

Mother name : Gajalakshmi S

Date of Birth : 27th May 1997

Mother tongue : Tamil

Nationality : Indian

Languages Known : Tamil, English

DECLARATION:

I hereby declare that the statements furnished above are true and correct to the best of my knowledge and belief.

PLACE : Chennai GOWTHAM S

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