Air Force Data

Sarah Duncan

*** **** ****** *****, ***** Petersburg FL 33702

Phone: 727-***-****

Email: **********@*****.***

CENTENE Corporation, Medical Management Business Analyst II Tampa, FL

EXPERIENCE

Oct 23, 2019-To Date

*Identified and analyzed user requirements for Medicare and Medicaid Correspondence, aligned per product specific regulatory guidelines

*Reviewed and updated procedures, and/or work instructions, author bulletins related to system update distribution

*Followed corresponding timeline per Sprint/AGILE process, resolved system related factors with a TAT of 30 days after issue identified

*Executed, created and generated reports through MS-Excel and Tableau, using Business Objects interface and direct links

*Executed data changes and updated core systems per each market/state

*Performed detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations

*Identify ways to enhance performance management and operational reports related to new business implementation processes

AETNA Health Care, Clinical Validation Associate Business Analyst Tampa, FL

EXPERIENCE

Jan 01, 2018 - Aug, 14, 2019

*Compiled and analyzed department expenditure data and responded to budget inquiries and

related problems in order to provide assistance in resolving budget issues

*Applied specific functional and/or business expertise to perform assigned tasks and

developed specific project deliverables

*Conducted impact analysis of technology changes on business processes and existing

technology

*Partnered with IBM Core AdHoc reporting team to ensure execution of CV trend reports in

the background

*Analyzed the Quality Assurance Progression via Excel Macro, tracking and locating trends

during on boarding off shore Nurse vendors

*Drew accurate conclusions from financial and other quantitative information

*Assisted in the development of business owned database and the implemented test planning

strategies

AETNA Health Care, Clinical Validation Executive Administration Tampa, FL

EXPERIENCE

Dec 23, 2009 - Jan 01, 2018

*Established and maintained a working relationships with different levels of management,

business units, auditors and vendors

*Documented, tracked, and resolved issues related to data quality for off-shore vendors and

stateside employees

*Managed, designed, developed, coordinated and conducted SharePoint training program

*Effectively identified the people and tasks required to accomplish clear business goals

*Assisted in the collaboration and development of data models and interface design specifications

*Structured the collection of data relevant to complex or cross-functional issues

*Redesigned metrics, audits and other service measures to drive an integrated experience

United States Air Force, Squadron Commander Administration United Kingdom, UK

EXPERIENCE

Dec 06, 2000 - Dec 23, 2009

*Provided US policymakers with analysis of foreign military forces, structures, capabilities,

doctrine and tactics

*Identified the difference between data that is relevant and/or critical to define USAF military

metrics

*Developed/maintained updates on file systems for physical, electronic and offsite records

management

*Assisted in creating products with extremely high attention to detail and accuracy

*Worked to ensure messages are consistent with the overall USAF military brand

*Built Squadron performance standards to meet USAF military service goals

*Provided briefings and written analysis to senior military leaders

EDUCATION

CCAF Degree Community College of the Air Force

SKILLS

*Detailed oriented, analytical and highly organized with ability to multitask to accomplish

workload efficiently

*Ability to think strategically and act proactively to create strong trust and confidence with

business units

*Strong proficiency in MS Office Suite and demonstrated ability to learn new applications

*Demonstrates curiosity and imagination when identifying concerns and pursuing solutions

*Advocates the effective use of technologies and provides appropriate development

*Green Belt Certification through AETNA ABX Lean/AGILE Six Sigma

*Finds shortcuts and options to address atypical situations

*Navigates systems efficiently in all interactions

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