Clenton J. Clark

Email: adhtsd@r.postjobfree.com *585 Woodway Dr. Apt. 533

281-***-**** Houston, TX 77063

A Microsoft Certified Professional with over 10 years of information technology experience in the government, educational, retail, and trucking industries.

EDUCATION

Prairie View A&M University

•B.B.A. Management Information Systems Dec 2014

TECHNICAL SKILLS

•Windows Server 2003, 2008, 2012, 2016, 2019; Windows 7, 8, and 10; Mac OS; Citrix XenServer; CentOS (Red Hat Enterprise Linux), Active Directory, Group Policy, FTP, FileZilla FTP Client VPN, DNS, DHCP, Ethernet, IFAS, IBM, SUN System, Spiceworks, Cisco routers and switches, Dell PowerEdge servers

•TrendMicro Antivirus Server, AVG Antivirus Suite, SpectorSoft, TimeTrax ez, Avaya IP Office Manager v10.1, ESRI (Environmental Systems Research Institute) geographical software i.e. ArcGIS 9x, Microsoft Visio 2007 and 2010, Microsoft Project 2010, Microsoft Office SharePoint Services 2007, Salesforce Enterprise, Microsoft Office 2010, 2013, Office 365; Google for Work; SCCM;

BladeLogic Server and Network Automation; Cisco Umbrella; Cisco Unified Computing System and Hyperflex;

CERTIFICATIONS

•Microsoft Technology Associate: Windows® Operating System Fundamentals

•Microsoft Technology Associate: Windows® Server Administration Fundamentals

•Microsoft Technology Associate: Networking Fundamentals

•Microsoft Technology Associate: Security Fundamentals

EMPLOYMENT

Cisco Systems Feb 2020 - Present

Systems Engineer

• Design, coordinate, implement patches for application and packages installation via SCCM.

• Configure DNS zone settings of all domains utilizing Cisco Umbrella.

• Manage group policy and operations for entire corporation to regulate standards for lab users.

• Provision users via Active Directory and Adaxes Active Directory Management and Automation

• Coordinate with change management team on projects that impact environment.

• Work within a team of Engineers with responsibility for the worldwide development

and operation of data centers including FedRamp environment supporting the Broadcloud

and Webex Calling products

• Identify, track, and lead hardware service across global data centers

• Configure, test, and remediate operation of backup services using Veritas NetBackup

• Coordinate deployment of global hardware.

• Build and configure virtual servers as requested by other departments.

• Remediate security vulnerabilities in both hardware and software

• Interface with software and hardware vendors for support

• Participate in major cross-functional projects affecting Cisco business, products,

and service leadership

• Identify and work on issues that affect worldwide BroadCloud operations

and other service teams.

Academy Sports & Outdoors Nov 2018 – Feb 2020

Windows Desktop Engineer

• Design, coordinate, implement complex end user hardware, software configuration and installation

Projects via SCCM.

• Responsible for the troubleshooting, maintenance, administration of Windows, iOS and Android

based hardware.

• Work closely with server/network administrators to maintain user policies and logon scripts to

ensure proper rights for users on the network.

• Image laptop/desktops using SCCM for corporate users.

• Train and support users with Office 365 suite including Microsoft Teams and One to have a broader

Understanding of the features and security protocols.

• Managing local and global network printers via print server/Print Management.

• Configure group policy for corporate Windows 10 users to regulate Academy’s security standards.

• Identify evolving user requirements and problems; investigate options and recommend solutions

• Execute effective problem management strategies, tools, and procedures

• Support secure operations by maintaining anti-virus and endpoint security applications and

remediating vulnerabilities, security violations, and incidents within designated time constraints.

• Maintain appropriate levels of inventory for desktops, laptops, and peripherals

• Ensure that knowledge articles and known error documents are maintained in the knowledge

management database for Service Now and Store support.

Sceptre Hospitality Resources May 2017 – Nov 2018

Windows System Administrator

• Provide desktop support (Mac OS and WINTEL platforms) to SHR users utilizing Spiceworks,

Jira/Confluence to record work performed and to track, troubleshoot and resolve issues.

• Provision and maintain user access privileges with Active Directory and native applications

including Microsoft Exchange 2010, Gmail and Office 365 via VMware vSphere Client/Web 6.0.

• Provide training to executive and vice presidents on software and procedures.

• Primary for asset management within the team including requisitioning, managing inventory,

assigning of equipment.

• Push security patches to windows and Linux machines using BladeLogic Server & Network

Automation to maintain security protocols for system integrity.

• Provide support to end users and executive staff on Office products including Outlook, One Drive

and SharePoint.

• Add/remove/modify users in SonicWall and FortiClient firewalls to acquire VPN access

• Provide remote support via GoToMeeting and RingCentral Meetings for users locally and globally.

• Setup and troubleshoot Polycom phones for office staff to communicate internally and externally

• Communicate with IT staff via Slack and Glip (RingCentral) to exchange notes/files/snapshots.

• Maintain loaner/spare machines in case of emergency as a result of hardware/software failure

• Setting up of audio/visual meetings for executive board meetings using Creston technology as the

source to ensure communication channels are connected.

Xxcell Freight Systems, Feb 2011 – Dec 2016

Information Systems Lead

• Manage IT tasks to include oversight of Active Directory, bandwidth, usage/upgrades, Avaya IP

Office, user account creation, email, telephone systems, software licensing, and planning

• Management of Android / IOS Devices

• Provide executive support for executives including house calls on emergency and as needed basis.

• Assembling server racks with storage devices, routers (Cisco 1900 Series) and switches (Cisco

Catalyst 2960-S Series)

• Configuring of WLANS with secure authentication to ensure network protection and access at all

areas of the premises.

• Planning of technology path for company and integration into current infrastructure within budget.

• Assisted replication of current legacy Linux accounting system into virtual environment using

XenServer as server host.

• Aided in migrating over 95% of server resources into XenServer environment.

• Establish backup policies with limited resources to insure business continuity.

• Handle Cat5/6 cabling to establish and expand LAN.

• Erecting and configuring camera surveillance system around perimeter of premises to capture and

mitigate thefts.

• Perform printer, computer (desktop, laptops) repairs, troubleshooting, and provide hardware and

Software support for users.

• Password administrator for ADT Security, Salesforce, Linux, Google Exchange, and Microsoft

Services including Active Directory for Windows Server 2003, 2008, and 2012.

• Operate user PC surveillance application Spector software to monitor employee usage trends.

• Maintain FTP server and Intranet site for authorized users.

• Manage employees’ time and attendance using TimeTrax ez software application.

• Record truck drivers’ personal data in web-based application Salesforce Enterprise.

Prairie View A&M University Mar 2008 - Jan 2011

Network Analyst

•Configured media-conferencing for graduate classes using projectors, computers, and television monitors.

•Provide helpdesk support by setting up desktops for users in large computer lab consisting of 60 pc’s.

•Delivered packages between multiple departments for satisfaction of the recipients’ needs.

L.B.J. Hospital Dec 2007 – Jan 2008

Seasonal Intern

•Recorded data of hospitals’ floor plan into Microsoft Excel 2007.

Harris County Information Technology Center Summer 2006 and 2007

Summer Intern

•Created spreadsheets of office equipment and network interface system using Microsoft Visio 2007.

•Diagramed flow charts using the US metric system to analyze precinct park reservations.

•Posted assignments and meeting notes on Microsoft SharePoint Services 2007.

•Completed a GIS (Graphical Interface System) project for a Harris County cemetery plantation.

•Assisted in the GIS (Graphical Interface System) development of various parks in Harris County.

•Gathered reports and agendas via Xerox and SUN Systems.

•Operated the IBM hardware system to eject IFAS ad LINUX tapes out of the silo.

•Hosted various workshops showcasing the duties of a position within an organization.

•Worked in large enterprise location featuring multiple relay racks housing hundreds of servers.

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