Office Assistant Front Desk

VERONICA LOPEZ

**** ******** **** *** *, Bronx, NY 10465 951-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Provided efficient administrative services, effectively trained new staff, and successfully collaborated

with all levels of personnel and management.

Demonstrated perseverance in solving customer problems.

Self-motivated, dedicated, and possess excellent communication, organization, and technical skills.

Detailed knowledge of application programs such as MS Word, Excel, PowerPoint, and Access.

PROFESSIONAL EXPERIENCE

Sisley Spa, The Carlyle, A Rosewood Hotel, New York, NY

Trilogy Spa Ventures Inc.

January 2016-November 2019

Spa Supervisor

Assist with the day-to-day operations

Manage operations budget

Assist with promotions & sales

Supervise facility maintenance

Perform monthly inventory

Create and implement departmental SOP’s

Analyze and prepare monthly financial analysis

Develop & maintain positive working relationships with all staff

Support the spa team to reach common goals

Cal-a-vie Health Spa & Resort, Vista, CA

February 2015 -- October 2015

Front Desk Agent

Perform all check-in & check- out tasks

Liaise with resort staff to ensure guest satisfaction

Create and maintained guest folios.

Manage guest complaints in a timely and professional manner

Guerlain Spa, Waldorf Astoria Hotel, New York, NY

Trilogy Spa Ventures Inc.

Nov 2011- Aug 2014/ Oct 2015-Jan 2016

Spa Attaché/ Reservationist Agent

Greet and register incoming guests.

Process guest folios and collect payment.

Maintain efficient and effective flow of information with guests and internal departments.

Managed customer service complaints by handling sensitive disputes and dissatisfaction issues using discretion, improvisation and good judgment.

Monitored supply inventory and placed necessary orders on Birch Street System.

EDUCATION

New York City College of Technology/CUNY, Brooklyn, NY

Pursuing an BA in Business Management

Expected graduation: January 2024

New York City College of Technology/ CUNY, Brooklyn, NY

Administrative Office Assistant Certification Program, Completed September, 2008

SKILLS

Windows, MS Word, Excel, PowerPoint, Access, Outlook, Internet, Type: 60 wpm

Fax Machine, Multi-Line Telephone System, Bilingual: English/Spanish

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