Service Representative Manager

OYINLOLUWA TEMITOPE RAJI

Address: No *, Kara Street, Oke-Ose. Post Office Ilorin, Kwara State.

Tel: 081********, 090********, Email: **************@*****.***, Sex: Female.

CAREER SUMMARY

A seeker of excellence in service delivery who thrives best with little or no supervision, offering over 3years commendable work experience, across the Retail sector. A team player with reasonable interpersonal skills and the will to stand in for others.

Possesses proven ability to maintain customer satisfaction and contribute to Business success; adept at establishing rapport with people, accurately documenting instructions/reports and providing first class service with every interaction; demonstrates strong strategic-relationship/partnership-building skills -- listens attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes; self-motivated, with the ability to excel in a fast-paced, culturally diverse environment, communicate effectively at all levels, manage competing priorities, and adapt readily to new challenges.

A person keenly interested in achieving goals through passion for excellence, hard work, integrity, honesty and exemplary character.

FUNCTIONAL COMPETENCIES

Meticulous attention to details Writing and Effective Communication

Communication and Interpersonal Skill Lead Conversion

Creativity Records Management

Critical Thinking Team Player

Customer Service Results-oriented

PROFESSIONAL TRAINING/CERTIFICATION

Personality Development and Customer Relationship Management IPD-CRM 2019

Community Service 2019

Internet and Computing Core Certification 2018

WORK HISTORY

Government Day Junior Secondary School 2019-2020

Role: Teacher

Responsibilities:

Develop and issue educational content including notes, tests and assignments.

Evaluate and document students’ progress.

Allocate and grade homework, assignments and tests.

Implement educational activities and events.

Assess and report on the behavior of students.

Show empathy, respect, understand, although strict in a teacher’s actions and instructions.

Facilitator, mentor and mediator to students.

Key Achievements:

Commendation on exceptional interpersonal and presentation skills with students.

AD’S PRODUCTION 2014 – 2015

Role: Co- Producer, Script Writer and Location Manager

Responsibilities:

Develop and research ideas for Ebola movie screenplays

Meet with film executives to pitch screenplays and ideas

Work with other co-producer and directors to edit and adjust the script as needed.

Conduct research into possible locations before visiting the target locations to see how well it fits in with the director’s creativity.

Coordinate the activities of writers, directors, managers and other personnel throughout the production process.

Compose and edit scripts and/or provide screenwriters with story outlines from which scripts can be written.

Monitor post-production processes in order to ensure accurate completion of all details

Key Achievement:

Fostered team work

Successful production of Ebola movie

AEROLOGISTICS TRAVELS AND TOUR 2012 – 2013

Role: Courier Service Representative, Air Ticketing and Reservation Officer

Responsibilities:

Attend to airline ticket bookings both on phone and in person.

Handle DHL courier both local and international

Greet and welcome guests as soon as they arrive at the office.

Issue flight tickets and reservations

Provide information regarding dates, prices and availability of flights.

Answer, screen and forward incoming phone calls

Receive and log courier mail/packages

Notify recipients to pick up their courier mail/packages on daily basis

Key Achievements:

Increased Customer base.

EDUCATION

Lead City University 2015 – 2019

B.A. Performing Arts and Culture

Pefti Film Institute 2013 - 2015

ND Performing and Media Arts

Victop Model College, (Oyo State) 2009 – 2011

Senior Secondary Certificate Education

HOBBIES

Reading, Traveling, Meeting people

REFERENCES

Available on Request

Contact this candidate