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PERSONAL INFORMATION George Tamer

Ashrafieh, Youssef Sursok Street, Beirut (Lebanon)

009**********

adhtox@r.postjobfree.com

WORK EXPERIENCE

**/**/****–Present Senior Systems and Applications Coordinator Specialist BLOM Bank, Beirut (Lebanon)

Perform Coordination, administration and operations and support functions as appropriate on assigned systems and applications in accordance with standards, policies.

Install, configure, operate, manage and maintain systems and applications

Coordinate the implementation of new systems

Operate and monitor IT equipment using established and under development systems and applications, by proactively monitoring and auditing the health and availability of assigned systems

Observe operating processes in progress and report any deviation from standards

Provide adequate support to end users

Perform all duties and responsibilities in accordance with applicable policies, procedures and regulations

Install, configure, operate and manage the servers professionally (Active directory, MacAfee, VSphere, VEEAM, File server, WSUS, DHCP Server, Domain Controller, Print server …)

MacAfee and Kaspersky specialist

01/03/2014–16/06/2017 Senior IT Operations

HSBC Bank, Beirut (Lebanon)

Working with Microsoft technologies AD, SCCM Technologies, windows server

Prioritizing jobs that directly affect the customer service

Dealing professionally with telephone calls

Providing second and third level support to branches with respect to all banking systems

Continuous supervision on system operator

Develop and effectively exploit the technical skills of direct report to guarantee valuable and rewarding outcome for both the staff and the bank

Always trying new methods and procedures in order to reach the optimal ones

Always keeping the integrity of our database to maintain a clean audit report

To manage the operational risk by identification of risks inherited, assessment, mitigation and controls, loss identification and reporting

The numerous and various systems that the job holder is accountable for requires from him very often to work under pressure and at the same time to produce clean work and accurate data

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points, compliance with Diary Watch/Manager Control checks together with any issues raised by external regulators

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01/07/2013–25/02/2014 Technical Services Division

Computer Information System, Beirut (Lebanon)

On Site Customer support at ESCWA: installation, configuration and support for all kinds of pcs and peripherals.

On Site Customer support at ERICSSON: installation, configuration and support for all kinds of pcs and peripherals.

Installation and support of pcs, thin clients and laptops, Onsite Support / Repair centre at CIS 01/04/2011–30/05/2013

IT Support

Decimalis, Beirut (Lebanon)

Support the senior network in managing local and wide area networks

Provide advice and support to all users including printing, software and hardware related issues

Maintain and Troubleshoot desktop and server hardware & software

Assist with the implementation of new systems

Installation, maintenance, update and support of all applications, systems and communications software

Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades

Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues

Assist with development and enhancement of relevant standards, procedures and guidelines

Carry out all administration matters including, monitoring system performance, ensuring successful back up procedures

Setting up the communication infrastructure to provide effective, efficient interaction with a prescribed user area

01/08/2010–30/02/2011 Traffic Light Management

Trafico y Transporte, Sin el Fil (Lebanon) - Training -

On Site support for all traffic lights

Manage to

Received payment by cash, check, or credit cards

Issued receipts, refunds, credits, and change due to customers Resolved customer complaints

02/02/2008–30/06/2010 Computer Technician

Advanced Computers & Technology, Beirut (Lebanon)

Repaired and handled computers

Undertook repairs of network systems and ports

Set up and maintained computer networks

Installed and upgraded computer software

01/06/2007–01/09/2009 PR

FreeLancer, Beirut (Lebanon)

Promoted various Lebanese night clubs

Established great relationships with customers

Attracted great numbers of people to try different clubs Page 3 / 3

EDUCATION AND TRAINING

PERSONAL SKILLS

2020

2013

Coursera Certificates

Cyber Security for Business

Cyber Security Usable Security

Cyber Threats and Attack Vectors

System Administrator and IT Infrastructure Services

Windows Server Management and Security

Certificate in HP

HP, Beirut (Lebanon)

HP All-in-One Retail Point of Sale Service Qualification

HP Commercial Desktops, Workstations and Notebooks Service Qualification (Asia Pacific, Japan and Americas)

HP Compaq dc58x0/dx61x0/dc7100/dx74x0/dx7500 Desktop PC and rp5x00 Service Qualification

HP Compaq Notebook 2xx0b/s/p, 6xxxb/s/p, 8xx0p/w, nc, nw and nx Series Service Qualification 2007–2012 Bachelor of Engineering, Computer and Communication Engineering

BE

American University of Science and Technology, Beirut (Lebanon) 2010 - 2011 Training in Traffic lights Communication and Systems. Trafico y Transporte, Sin el fil (Lebanon)

2010 CCNA

Cisco, Beirut (Lebanon)

1992–2007 Baccalaureate in General Sciences

Collège du Sacré Coeur, Gemayze, Beirut (Lebanon)

Mother tongue(s) Arabic

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2

French C1 C1 B2 B2 C1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Organisational / managerial skills Over eight years of experience a various job role I have given me immense know-how in various end user technologies, technology risk and compliance. Cybersecurity and an acute sense of awareness on process flow and optimization.

I was responsible to deliver IT Operations services to international and local business and functions. I am always put in key roles to manage IT projects and oversee its successful delivery and bridge all gaps prior to handing over to operations.

Contact this candidate