Service Representative Customer

Personal Details

Name: Victoria Williams

Physical Address 58 Markotter Street, The Reeds, Centurion,0158

Mobile Number: 084-***-****\ 072-***-****

Email: ************@*****.**.**

Gender: Female

Ethnicity: Coloured

Citizenship: South African

Disability: No

Education History

School attended: Lyceum College

Qualification: Grade R Diploma

Modules: Available upon request

Year completed: In-progress

Expected Completion Date: June 2021

School attended: Alra Park Secondary School

Grade Passed: Grade 12 -Matric

Subjects: English, Afrikaans, Economics, Accounting, Business Economics

Year completed: 2002

University Attended: University of Johannesburg

Course: BED Degree (Incomplete)

Employment History

Name of Employer: Fibrelitepc

Job Title: Project Tracking/ SHE assistant

Job Description: Ensure material is available on site to complete job

Measure site, takes pictures of process of jobs

Make sure all jobs are complete on time

Day to day filling and admin

Start Date: February 2018

End Date: July 2018

Employment status: Contract ended

Reference: Martin Mcnamara 061-***-****

Name of Employer: ECD&sons

Job Title: Administration Clerk

Job Description: Complies and maintains records of business

Perform basic clerical work Copies data and complies records and reports

Start Date: November 2016

End Date: May 2017

Reference: Erich Jordan - 083-***-****

Name of Employer: SGB of Alra Park Secondary School

Job Title: Trainee Teacher

Job Description: Engage in class teaching of subject and grades(English/Social Science)

Be Class mistress/master if required

To cater for the educational and general welfare of all pupils in

his/her care .

To co-ordinate and control all the academic activities of each

subject taught.

Start Date: March 2016

End Date: November 2016

Reference: Andre Scheepers (Deputy Principal) 076-***-****

Name of Employer: Multichoice

Job Title: Customer Service Representative

Job Description: Handle customer inquiries, complaints billing questions and

Payment extensions /service requests

Reconciled accounts, traced unallocated payments, maintained data base, calm irate customers, repair trust, locate resources

for problem resolution.

Interface daily with internal partners in finance, field services,

Employee accounts and commercial department.

Managed a high volume workload within a deadline-driven

environment

Start Date: May 2013

End Date: January 2015

Reference: KatlehoMokake(Team Leader) 011-***-****/076-***-****

Name of Employer: Multichoice

Job Title: Collections Administration

Job Description: Handled incoming calls from ITC (Transunion) listed customers responding to inquiries, resolving ITC (Transunion) queries and walk in queries

Assisted MBD clients and actioned MBD folders

Relevant disconnections and reconnections done

Actioned data base Bad debt extracts

Completed exception reposts, assisting internal and external

B&A customers, monitored accounts, followed ups

Independently actioned/resolved Multichoice bad debt

customer inquiries

Start Date: August 2009

End Date: May 2013

Reference: Yvonne Pretorius (Supervisor) 011-***-****

Name of Employer: Multichoice

Job Title: Billing and Arrears Consultant

Job Description: Handle incoming calls, queries, complaints, billing questions for

commercial customers

Disseminate account information to subscribers Assist with new commercial account activations

Action change of ownerships

Provide service to staff and shareholders

Maintained customer data

First consultants to work in commercial call-centre

Start Date: February 2007

End Date: August 2009

Reference: Graham Tarr(Supervisor) 011-***-****

Name of Employer: Multichoice

Job Title: Customer Service Representative

Job Description: Sales and rental products, actioned customer requests

Handle customer inquiries, complaints and billing enquiries

Interface daily with internal partners Assist with new account activations

Action change of ownerships

Reconciled accounts

Maintained customer data

Consultant of the quarter

Start Date: June 2006

End Date: January 2007

Reference: Naomi Ramoeketsi (Supervisor) 011-***-****

Name of Employer: Dimenstion Data

Job Title: Support Consultant

Job Description: Actioned customer billing inquiries and complaints

Managed inbound calls

Disseminate billing information

Reconnect accounts and resolve queries

Start Date: March 2005

End Date: November 2005

Reference: ShainMokanzi (Supervisor) 082-***-****

Name of Employer: Patleys

Job Title: Admin

Job Description: Filling

Perform basic clerical work

Start Date: January 2005

End Date: February 2005

Reference: Catharine Koppman (Supervisor) 011-***-****

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