Executive Engineer
Resume:
Customer Service
Communication Skills
Quality Assurance
Software Testing
Selenium Java
MS Office Tally
Problem Solving
CRM
Reading Yoga
***********@*****.***
Cuddalore, India
SKILLS
LANGUAGES
English
Full Professional Proficiency
Tamil
Full Professional Proficiency
Hindi
Limited Working Proficiency
INTERESTS
WORK EXPERIENCE
Freelancer
ANI Technologies Pvt.Ltd(OLA)
05/2020 - Present, Chennai
Achievements/Tasks
Responsible for clearing the partner booking and payment related issues. Responsible for reattaching and reactivating the partners by using suvidha application and information management system.
Responsible for attaching new cab,auto,bike partners to the platform. Responsible for helping the partner to install app and solving their application related issues. Executive
ANI Technologies Pvt.Ltd(OLA)
05/2018 - 05/2020, Chennai
Achievements/Tasks
Worked as a Quality Executive for central Team and following quality aspects with customer standards.
Ability to effectively handling and solving the customer and the partner related escalated tickets via zendesk in a given tat by liasing with the other departments of the company. Responsible for solving the customer and partner related booking and payment issues by giving appropriate solution with the help of CRM and DRM via zendesk,email and calls. Auditing the agents calls based on set parameter and share feedback to the employee. Responsible for giving training to the new agents. Responsible for reviewing and tracking the agent performance and documenting it to reporting managers. Responsible for auditing the document uploads escalated tickets and giving feedback to the field executives on weekly basis.
Managing day to day complaint and perform activities that support quality standards. Telecaller
ANI Technologies Pvt.Ltd(OLA)
02/2017 - 04/2018, Chennai
Achievements/Tasks
Responsible for lead generation and appointment setting for the field sales team. Contributed towards the delivery of the team and organization sales targets. Experienced in calling at all level of business units. Having good knowledge on CRM,DRM and the partner application. Training Supervisor
Splendid Udyog Pvt.Ltd
08/2016 - 02/2017, Cuddalore
Achievements/Tasks
Responsible for monitoring and allocating work to the employees To inspect the quality of packing material for each every order Reporting about the employees work to the reporting manager on the daily basis Gardening
MS Excel Zendesk
Manual Testing JIRA
Keerthiga Y
Executive
Looking for the position of Software Test Engineer in a reputable organization to utilize my technical and non-technical skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends. Listening to Music
COURSES AND CERTIFICATES
Software Testing and Development course certification from Qspiders Chennai TECHNICAL SKILLS
Manual Testing
Strong Knowledge on smoke testing,Functional testing,Integration testing and System testing .
Good in various phases of SDLC and STLC .
Good Knowledge on Black-box testing,White-box testing,Usability testing,Reliability testing,Performance testing.
Having good knowledge on both Functional and non-functional testing.
Good in reviewing software requirements and preparing test scenarios and executing test cases.
Knowledge on Test case,Test Scenarios,Test plan,Test template,RTM.
Having good knowledge on test case Design Techniques,Bug Tracking and Bug Reporting.
Having good knowledge on Defect Life Cycle and Defect Tracking Tool.
Basic knowledge on Agile methodology.
Selenium
Knowledge on understanding and analyzing test requirements.
Good in automation testing using selenium with java.
Expertise in writing automation test scripts using selenium.
Strong knowledge on locators and Xpath.
Knowledge on selenium IDE,TestNG,Listeners,Page Object model.
Knowledge on Data Driven Framework,Cross browser testing and Database testing.
Knowledge on basics of HTML and CSS.
PROJECTS
An Efficient Investigation for Secure Authorized Deduplication Checker in Hybrid Cloud Computing
To protect the confidentiality of sensitive data,convergent encryption allows the cloud to perform deduplication on the cipher test and the proof of ownership prevents the unauthorized user to access the file. EDUCATION
Bachelor Degree in Computer Science and Engineering with 67% CK college of engineering and technology Cuddalore Year of passing-2016
H.S.C with 70%
St.Anne’s Girls Higher Secondary School Cuddalore
Year of passing-2012
S.S.L.C with 86.5%
St.Anne’s Girls Higher Secondary School Cuddalore
Year of passing-2010
PERSONAL TRAITS
Keen to learn new skills.
Righteous
Hard worker
Self Motivator
Contact this candidate