Service Representative Sales

MICHAEL CRUZ

*** ******** **. *********, ** ***** · 707-***-****

***************@*****.*** · http://linkedin.com/in/michael-cruz-2b9a0182

I am a consummate and seasoned professional with extensive experience in regards to establishing and retaining clientele.

EXPERIENCE

JUNE 2019 – SEPTEMBER 2020

MATERIAL HANDLING SPECIALIST, united airlines

As a material handling specialist, it was my duty to carefully inspect aircraft parts and ensure that each part was accurately aligned to the request of the aircraft mechanics to assure aircrafts were not delayed for departure. Additionally, I obtained certification in the handling of hazardous materials and operating forklifts. Furthermore, I was also trained in the inventory department where I skillfully balanced the perfect amount of aircraft materials to keep the company operation efficient while maximizing profits for shareholders.

JANUARY 2018 – APRIL 2019

SR. CUSTOMER SERVICE REPRESENTATIVE, california bank & trust

As a Sr. Customer Service Representative, it was my duty to process transactions including, but not limited to, depositing both bank issued and non-bank issued checks into customer accounts as well as withdrawing specified requested cash while perfectly balancing my employee station at the end of every business day, therefore preventing the company from incurring any losses. Moreover, I prevented company losses by implementing diligence on negotiable items to identify and flag rampant fraud. Additionally, I was successful in referring both consumer and commercial accounts to prospective and current customers by explaining the benefits of certain accounts that best fit the client’s needs. The understanding of the client’s needs allowed me to build a professional rapport and deepen relationships which eventually led to consumer and commercial loans which resulted in substantial profits for the company.

DECEMBER 2014 – JUNE 2017

SR. FINANCIAL SERVICES REPRESENTATIVE, TRAVIS CREDIT UNION

During my time as a Sr. Financial Services Representative for Travis Credit Union I successfully deepened credit union relationships with both personal and business members through expanded services and company channels. I opened accounts for both new and existing members; personally oversaw and assisted each member with their financial needs, both simple and complex, through various company products including but not limited to: real estate loans, automobile loans, unsecured loans, and credit cards.

APRIL 2011 – SEPTEMBER 2014

RELATIONSHIP BANKER, BANK OF AMERICA

As a Relationship Banker I was responsible for engaging customers in the company lobby to assist, educate, and enhance their knowledge on how to conduct simple transactions through self-service technological options such as mobile and online banking; and build as well as sustain relationships by establishing the proper deposit accounts. Additionally, it was my duty to accurately transact cash requests for deposits and withdrawals with efficiency to satisfy the customer’s needs. My courteousness and professionalism allowed me to gain the trust of my clients, hence allowing me to confidently refer them to my business partners to further understand what the company could do to enhance their financial portfolios.

AUGUST 2008 – APRIL 2011

CUSTOMER SERVICE REPRESENTATIVE, GREEN DESERT OIL GROUP

During my time as a customer service representative for Green Desert Oil Group I was regularly assigned the tasks of completing high volume cash transactions with perfect accuracy to prevent company losses. Moreover, I was relied upon to ensure products for both the company and its affiliates were replenished and adequately presented to its frequent customers. It was also my responsibility to guarantee that customers were educated on current promotions which resulted in high volume sales that improved company profits. Furthermore, I regularly interacted with company affiliates and certified purchase orders to prevent any disruption of company sales.

MAY 2004 – AUGUST 2008

SALES ASSOCIATE, FINISH LINE

As a Sales Associate for Finish Line I performed sales and customer service responsibilities including but not limited to sales transactions for both cash and credit cards, inventory preservation and store maintenance as needed for acceptable and professional presentation. I also frequently sustained company standards regarding personal sales metrics that earned me company recognition on a consistent basis.

EDUCATION

MAY 2011

ASSOCIATE’S DEGREE IN ARTS, solano community college

While at Solano Community College I majored in Criminology with an emphasis in Law Enforcement as well as Corrections. During my time I achieved a 3.1 GPA.

JUNE 2004

HIGH SCHOOL DIPLOMA, fairfield high school

Throughout my four years at Fairfield High I was able to maintain a 3.0 GPA in College Preparatory Coursework which transitioned toward college course waivers.

SKILLS

Communication – displaying empathy to build rapport with clients

Multitasking

Problem Solving

Technical Skills – sufficient knowledge of Microsoft Office

Dependability – flawless attendance record

ACTIVITIES

During my leisure time I like to spend it with my wife and son doing various activities as well as errands. I personally believe there is nothing more important than family, and maintaining a well-balanced work and personal life is key to maintaining a healthy lifestyle.

REFERENCES

Nancy Missak

Customer Service Manager, Edward Jones

Phone: 650-***-****

Stoney Newton

Business Banker, Bank of the West

Phone: 707-***-****

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