Human Resource
Resume:
Shamonica Geer
Human Resource Here I Come
Cary, NC 27519
**************@*****.***
• I have been skillful in using several Human Resource Information System's for hiring, termination, coaching, performance evaluation, compensation and training.
• I have experience in recruiting, hiring, terminating, training, coaching and performance evaluations.
• I am an expert in effectively communicating HR polices to management, senior officials and other HR personnel.
• I have a strong experience in completing multiple task under a challenging deadline.
• I have a background in training and leadership development.
• Encouraging my associates to think differently.
#readytowork
Authorized to work in the US for any employer
Work Experience
Sales Manager
Macy's - Durham, NC
July 2018 to June 2020
• In this position I drive sales and exceed sales goals set forth by Macy's.
• I drove my colleagues to sales excellence by coaching and using the latest recognition techniques.
• I review and unitize reports daily to create action plans to improve performance.
• Identify key merchandise items and effectively communicates and train colleagues on items.
• Motivate colleagues to improve performance with credit, sales and customer service.
• Establish high level of shortage awareness and ensure that all policies and procedures are implemented.
• Coach associates on their weekly scorecard and to review their strengths and ways to improve their weakness.
• I recruit high level associates to my team to give optimal service to customers. Coach associates to promote into higher end sales areas.
• Conduct performance reviews to go over weekly and yearly strengths and weakness. Utilize associate performance reports to review current talent to promote and reduce talent turnover.
• Address performance issues utilizing Macy's polices and procedures. Address associate concerns in a time and policy driven fashion.
Marketing/Membership Assistant Manager
SAMS CLUB - Morrisville, NC
September 2016 to April 2018
• Managed and Supervised up to 170 associates.
• Analyze business reports to support business functions such as membership base and membership income.
• Under my leadership membership income went from indexing 93% to 112% exceeding company goals.
• Strengthen the core training of front end associates. This caused a increase in customer service scores.
• Increased front end metrics such as number of membership upgrades and credit card submissions.
• Strengthen reward system for front end associates.
• Recruiting, termination, coaching, performance evaluations
• Advising associates of company policies and procedures.
• Challenging associates to think differently.
HR Coordinator
Walmart Shared Services/Home Office - Hattiesburg, MS May 2015 to September 2016
• Advised on Human Resources Information Systems such as Career Preference (hourly orientation), GRS(management/logistics orientation), Gain(termination/compensation), Scheduling.
• Advised store/club/ corporate management, personnel and logistics on HR polices and procedures.
• Consistently met or exceeded company time goals for closing out issues with the Human Resources Information Systems.
• Project Leader on compensation projects.
• Worked with strict deadlines.
HR Coordinator Internship
Western Carolina University - Cullowhee, NC
August 2015 to December 2015
• Internship for my Master’s Program at Western Carolina University.
• I coordinated between professor, class and 5 businesses that we did projects with.
• The project with the 5 business was to create or enhance their HR polices and procedure.
• I communicated back and forth with the business in a professional manner and handled any conflicts between the group and the business.
• I ensure that the group complied with the professor’s instructions and met their deadlines.
• I also provided constructive criticism of their performance as the semester progressed. Customer Service Associate/Office Assistant
Harris Teeter - Apex, NC
August 2013 to May 2014
• I supervised 13 cashiers and baggers.
• I gave excellent customer service and solved any customer problems in a professional manner.
• I was responsible for the distribution of money to cashiers, refunds and monitoring overall performance.
• I monitored training of cashiers/baggers and wrote up reports of their performance.
• I have cash office training.
Office Assistant
North Carolina State University - Raleigh, NC
August 2009 to May 2012
• For the staff of the educational dept I did data entry, mass mailing, coping/faxing, project research.
• I used their Human Resource Information System to review potential candidate’s applications for employment within the department.
• I used Microsoft Word, Power point and Excel frequently to complete the tasks I was given. Customer Service Associate
Kmart - Sanford, NC
May 2009 to August 2009
• I supervised up to 10 cashiers and sales associates.
• I distributed money to cashiers and was responsible for the money on the front end.
• I gave excellent customer service and solved all customer service issues with professionalism. Cashier
Walmart - Sanford, NC
June 2008 to August 2008
• I greeted customers and scanned items and handled tender for their purchase.
• I gave excellent customer service and made sure that every customer was taken care of. Cashier
Food Lion - Sanford, NC
July 2007 to June 2008
• I greeted customers upon their arrival at my register.
• I promptly scanned the customer’s items and processed the tender of their choice.
• I gave excellent customer service.
Education
Master of Science in Human Resource
Western Carolina State University - Cullowhee, NC
2014 to 2016
Bachelor of Arts in Psychology
North Carolina State University - Raleigh, NC
2008 to 2012
Skills
• Business Analysis
• Human Resources
• Process Improvement
• Project Leadership
• Employee Evaluation
• Management
• Recruiting
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