Sales Customer Service

Leila Baamrani

**** ******* **** ** *** *C* 587-***-**** *************@*******.***

Objective

• Dedicated customer service professional in a challenging environment seeking an opportunity to utilize my exceptional talents in customer’s satisfaction as well as learning to advance my career and growth of the organization.

Experience

CUSTOMER REPRESENTATIVE ENTERPRISE RENT-A-CAR OCTOBER 2018 – MARCH 2020

• Offer a high level of customer service to customers, insurance companies, and auto body shops looking for car rental for their customers.

• Complete a walk-through check list for damage on the vehicle before and after the rental to assure that the customers are happy and satisfied.

• Provide a valued service of picking up and dropping off customers when needed.

• Making sure that the customers are fully aware of different options we offer like insurance coverages so that they feel confident with their rental.

CUSTOMER REPRESENTATIVE HERTZ CAR RENTAL FEBUARY 2016 – JULY 2016

• Provide customer service to valued customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Effectively communicate and offer ancillary products, services and upgrades to enhance our customer's travel experience.

• Achieve personal sales goals while supporting the goals of the team.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. FINE JEWELRY SALES SPECIALIST MACY’S APRIL 2015 – JANUARY 2016

• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.

• Developed a high level of product knowledge through department training and product information classes.

• Responsible for achieving personal sales and Star Rewards goals.

• Participate in Pre-selling and sales driving events to maximize sales.

• Adhere to Loss Prevention and Inventory control and compliance procedures. SALES SUPERVISOR MARKET PLACE JUNE 2013 – JANUARY 2016

• Hiring, developing, and retaining talent within the store.

• Achieving sales targets each month by the senior Sales Management team.

• Managing enquiries through the entire buying process.

• Implementing internal sales process improvement initiatives.

• Complying with all legal compliance issues and procedures. 2

Education

DIPLOMA SEPTEMBER 2006 – JUNE 2009 EPDENT SCHOOL FOR DENTAL

• Dental prosthetics.

• Fundamental and advanced methods for fabricating crowns, dentures, bridges and orthodontic devices. developed an understanding of dental materials as well as lab.

• 1-year practicum on 3rd year. Technical training with hands on experience fabricating prosthetics. CERTIFICATE FEBUARY 2012 – JUNE 2014 UCEDA SCHOOL FOR ENGLISH (ORLANDO. FL)

• Completed tier 3 Advance level for English as a second language Skills & Abilities

MANAGEMENT

• Have a high sense of urgency and able to make effective decisions in a timely manner.

• Communicating key messages to team members.

SALES

• Extensive sales and customer service supervisory experience in the service sector.

• Meeting and exceeding all agreed performance objectives. COMMUNICATION

• Professional communication skills in person and through telephone.

• Fluent in English, French, and Arabic.

LEADERSHIP

• Identify daily tasks that need to be done and delegating them through effective communications.

• Building professional relationships with all

• Offer a high level of customer service to customers, insurance companies, and auto body shops looking for car rental for their customers.

• Complete a walk-through check list for damage on the vehicle before and after the rental to assure that the customers are happy and satisfied.

• Provide a valued service of picking up and dropping off customers when needed.

• Making sure that the customers are fully aware of different options we offer like insurance coverages so that they feel confident with their rental.

References

• Available upon request.

Contact this candidate