Project Coordinator Sales

AMBER FAIZAN-ABBASI, CSM

416-***-**** · linkedin.com/in/AmberFA · *************@*****.***

KEY SKILLS

10+ years of experience in customer service and community engagement

* ***** ** ********** ** digitization project management

Successful in multiple project management

Agile team facilitation of ceremonies from planning to sprint review

Experience in JIRA, SQL, Atlassian Suite, ALM Octane, Visio & Balsamiq

Highly skilled in project proposal presentations for executives

Proven track record of obtaining approvals by senior leadership CERTIFICATION & EDUCATION

TECH SALES TRAINING, TALENTMINDED JUN 2020

• Mastered the arts and science of tech sales, prospecting & executing sales calls, handling objections SCRUM MASTER CERTIFIED FEB 2020

BUSINESS ANALYST – JOB READY PROGRAM, IIBA MAR 2020

• Mastered essentials of agile methodology implementation (BRD creation, standup meetings, Scrum board, user stories, wireframes) using a variety of digital tools such as Jira, SQL, Vision, Balsamiq, kanban BACHELOR OF BUSINESS ADMINISTRATION, ALGOMA UNIVERSITY APR 2020

• Graduated with distinction at the top of my class, Student Ambassador, Leadership Conferences

• Received The Very Reverend Meletios Christoforou scholarship for high academic performance

• Received Humanitarian Award as well as Human Resources Professional Association (HRPA) scholarship for making a difference in local community

HOSPITALITY, TOURISM & LEISURE, GEORGE BROWN COLLEGE AUG 2005

• Received 2004 International Communication Skills Award for assisting incoming students across the globe WORK EXPERIENCE

PROJECT COORDINATOR, GOVERNMENT OF YUKON JUL 2011 – SEP 2013 Led healthcare initiative that saved 2.5 hours per day of valuable and expensive physicians’ time which resulted in savings of $670,000 taxpayer’s money annually

• Researched and pitched 4 proposals to VP / C-level executives for innovative digitization of their current document repository system, out of which 1 was selected

• Spearheaded and implemented the project by coordinating with government officials, vendors, contractors, physicians, registered nurses, clinicians, & health care professionals

• Created and provided training to all users and stakeholders of the system 2

INTERVIEWER, YUKON BUREAU OF STATISTICS MAY 2010 – JUN 2011 Conducted interviews and collected data over the phone with targeted audience for research purposes

• Identified the language barrier with the new nominees during interviews, backed by international studies I proposed to introduce an IELTS language testing score to be part of the process

• Improved quality of incoming provincial nominees, and a 30% increase in immigrant’s satisfaction

• Extracted valuable insights by running reports on raw data, which resulted in creating efficiencies in government programs

• Received appreciation from local employers for this effort as it became easier to communicate with new nominees

ENGLISH TEACHER, VARIOUS SMALL VILLAGES - PAKISTAN AUG 2006 – MAY 2010 PLATINUM CLIENTS SERVICE RESEARCH ASSOCIATE, AMERICAN EXPRESS NOV 2005 – AUG 2006 Increased Platinum Cardholder sales by using new data analysis program, which resulted in highest referral rate.

• In charge of American Express Platinum Clients with annual expenditures of $300,000

• Facilitated customers with their unique situation by getting the special evening put together

• Helped customer finding unique items, searching where and how we can purchase such unique items

• Dealt with different vendors & courier services to make sure goods are securely delivered VOLUNTEERING EXPERIENCE

DIRECTOR OF WOMEN AFFAIRS, WEI COMMUNITY CENTER JUN 2009 – PRESENT

• Responsible for planning, budgeting and organizing summer school, field trips and special events

• Founded a weekly tutorial program that helped local students with school work

• Received multiple awards including 2019 Dedicated Service Award for 10 years of exceptional and innovative service

PRESIDENT BRAMPTON CAMPUS, ALGOMA UNIVERSITY MAY 2019 – APR 2020

• Successfully organized and presented 1 week of onboarding workshops for 600 international students

• Planned, organized and executed 3 different team building social excursions for Algoma student body

• Successfully completed projects within budget and timeline; recognized for exceptional execution by university President

• Lead board meetings and providing update to Union Board members PROJECT COORDINATOR CAREER DAY, PROJECT MANAGEMENT INSTITUTE OCT 2015 – FEB 2016

• Researched industry expert and interviewed upwards of 75 recruiters/coaches for Career Day

• Selected and led coordination with over 50 vendors, contractors and venue management REFERENCES

AVAILABLE UPON REQUEST

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