Sales Manager

ALLYSON RUSSO

Aurora, IL ***** 630-***-**** ***********@*****.*** https://www.linkedin.com/in/allyson-russo/

PROJECT MANAGER CORPORATE TRAINER

Highly analytical, solution-oriented Project Manager that never misses a deadline. Dynamic leader in people and product management that uses critical thinking and Six Sigma Green Belt training to see the future outcome of a project. Skilled trainer and course designer certified through INSYNC Training to effectively deliver synchronous education and keep adults engaged in the learning process. Creatively problem-solves and designs effective education through blackboard. Successfully facilitates both in-person training and virtual education through WebEx, Skype and Zoom. Effective and persuasive communicator with leadership and stakeholders. Core competencies include:

Project Management Facilitation Instructional Design Critical Thinking Microsoft Office Six Sigma

Blackboard Communications Salesforce Change Management Data Analysis Collaboration Consulting Presentations Leadership

Allstate March 2009-October 2020

Project Manager September 2018-October 2020

Managed cross-functional teams for new product launches. Modified pricing and feature releases. Determined deadlines and milestone targets. Created communication timelines and communications for sales, agents, staff, leadership and stakeholders. Monitored and summarized project progress. Created and delivered content to stakeholders and leadership. Created and managed implementation plans for projects. Tracked project progress and kept stakeholders informed.

•Implemented a new pricing program that resulted in 2,000 quotes over the prior year.

•Collaborated on sales meeting content that increased attendance by 10% and improved post meeting survey results by 7%.

•Drove staff development program usage that achieved targeted 80% participation goal.

•Created stakeholder and agency owner communications that achieved and increased open rate by 10%.

•Managed and completed six project launches and process changes simultaneously within one quarter.

•Adjusted timelines for four projects impacted by stay-at-home order while operating virtually that resulted in launch-ready status once pandemic restrictions were lifted.

Corporate Trainer August 2013-September 2018

Designed and delivered effective education utilizing adult learning principles. Facilitated insurance and sales classes both in-person and virtually. Facilitated webcasts and virtual education utilizing Blackboard, WebEx, Skype and Zoom. Designed and delivered education for colleagues and leadership. Served as subject matter expert on products and processes. Resolved customer and colleague issues.

•Delivered in-person and virtual education that exceeded established survey goals by 25%.

•Led a cross-functional team to promote program usage, exceeding the usage goal of 75%.

•Created and delivered a webcast series that doubled the average attendance over previous series.

•Created best practice documents and conducted consultations that achieved the customer satisfaction survey goal of 58%.

•Created process that trained 10% more agents than prior year, enabling quote volume increase of 12%.

Allyson Russo 630-***-**** ***********@*****.*** Page 2

Direct Sales Professional March 2009-August 2013

Sold property and casualty insurance directly through both inbound and outbound channels. Coached new hires to help them be successful. Participated in several sales technique pilots.

Top outbound sales specialist in 2013

EDUCATION

Bachelor of Performing Arts Management Columbia College, Chicago, IL

PROFESSIONAL CERTIFICATIONS

•Six Sigma Green Belt certification (2020)

•Six Sigma White Belt certification (2019)

•ONLC Training Centers, Excel Mastery certification (2019)

•Allstate, 1st Certified US Master Virtual Facilitator (2016)

•Toastmasters, Competent Communicator designation (2016)

•INSYNC Training, Master Synchronous Facilitator Certificate (2015)

oSynchronous Facilitation

oInstructional Design

oAdvanced Virtual Classroom Mastery certificate.

•Property and Casualty and life and health licensed (2009-present)

ADDITIONAL COURSEWORK SECTION

•LinkedIn Learning, Learning Slack (2020)

•LinkedIn Learning, Learning Salesforce Quip (2020)

•LinkedIn Learning, Canvas (2020)

•LinkedIn Learning, Project Management (2020)

•LinkedIn Learning, Google Classroom (2020)

•LinkedIn Learning, Data Analytics courses (2020)

•PluralSight, Project Management track (2020)

•Allstate Micro Credential Program, Data Analysis (2020)

•American College, Life Insurance Essentials (2017)

•Star12, Leadership courses (2015)

•Fred Pryor, Emotional Intelligence (2014)

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