Manoj Pandey adht8k@r.postjobfree.com 480-***-**** US Citizen Page 1 of 3

MANOJ Pandey MS-MIS, PGDCA, PMP, ITPM, CSP, ITILV3 adht8k@r.postjobfree.com 480-***-**** US Citizen Executive Summary

PMO: Complex IT Programs

Multi CIO-Industry Awards

M&A-Carveout-P&L-TCO

Design-Build Business IT Technology Transformation Multiple IT Platforms AGILE Waterfall Activate ITSM ERP SAP Bolton HANA SAP C4C Commerce ePortal MDM AZURE CLOUD PaaS-SaaS Digital IT AI-RPA PPM-Clarity, MS Project, Visio, Rally-JIRA, SharePoint, SNOW, QA&C, HPQC-ALM, BASIS-SolMan-ChaRM CRB SPOC: Initiate-Engage-Implement-Govern-Deliver SDLC: Integrated System Architecture-Solution Design OCM PMO Operation Highlights…

IT Practice PMO Lead (18 Years in IT). A Success-Partner for Business IT ERP SAP & Non-ERP Platform Transformation.

Establish AGILE Operation to Streamline Customized Product Development; Optimized Business-IT Resource Utilization.

Design-Build Business Technology Platform: Best Value M&A, Carveouts, Upgrade/Rollouts, On/Off-Site AMS Operation.

Strategic VALUE-ADD PMO Operation for Program Performance in a Highly Matrixed Model, Global/Cultural Setup.

Proficient in Building Scalable Cross-Functional Multi-Track Workstream Operations, SOW, WBS, RBS, RACI, SWOT.

SPOC for E2E Program Operations Design-Delivery-Engagement-System Administration, Quality Assurance, UAT Sign-off.

Efficient Cost-Effective Best-Value Program Budget-Finance Governance. Optimized TCO, ROI, CRB, SLA Compliance.

Strategic Engagement Operation in Collaboration with CXO, CTO, Business Leaders, Steering Committee Stakeholders, Process Owners, Product Suppliers, Technology Partners, Vendors Services, BIG-10, IBM, Accenture, PWC, KPMG, E&Y.

Effectively Collaborate Executives-Steering Committee on Critical Decisions-Approvals, RACI Mitigation, Change Request.

IT Portfolio PPM-P&L-Budget: CAPEX: $250M+, OPEX: $75M, $140M+ OPEX Savings Largest P&L: $11.8 Million/YR.

IT PMO COE Speaker: Annual ASUG Conference: 2010-12-13 Invited Speaker, SAP Marketplace Product Branding, Papers.

Organizational Change Management (OCM): Align Super Users in Train the Trainer Program on Latest Methods/Tools.

Successfully Managed Complex HIGH-RISK Global Programs Involving Technical Projects, Cross-Functional Workstreams: SAP ECC Multiple Modules, ERP Bolton Integration, Master Data Migration, B2B SAP Commerce, P2P Supplier Network, Intelligent Automation, Business RPA, System Upgrade, ERP Platform Operation, IOPS Infrastructure, Quality Assurance.

Business Supply Chain IT Transformation: Lead Integration of GRC, Production, Quality, Logistics, Procurement, Sales, Service, Warehouse, ECM, DMS, MTO, MTS, P2P-MM-WM, OTC-SD-SM, PP-QM, MDM, PIPO-EDI, Vertex, HYBRIS-OMS- PCM, Paymetric, ARIBA, GRC, CRM, SRM, Basis-SolMan, ChaRM, BI/BW, Documentum, Datamatics. N Weaver ePortals.

Infrastructure IOPS: IaaS, PaaS, SaaS, YaaS. AZURE CLOUD, Service Now, SharePoint, Salesforce, O365, Security, VDI, AD PMO Experience Overview:

Overall Multiple IT Platforms Experience: 18 years Complex IT Global Project Management: 12 years

PMO Business IT Platform Transformation: 9 years IT System Architecture, Design, Development: 5 Years

SDLC: WATERFALL, AGILE, CICD, ACTIVATE, DevOPS PPM-Clarity, MS Project, Rally-JIRA, Visio, SharePoint

Strategic OCM: Assess Impact, Benefits & Training QA-ITSM: HPQC-ALM, ITSM: Basis-SolMan-ChaRM, SNOW

Cross-Functional Global Team/User Size: 70+/1000+ High-Risk RACI-SWOT Analysis, Toll-Gate, CRB, TSA-M&A Best Practice Implementation, Delivery, Control & Governance

E2E Implementation Operations: Business Workshop, Fit-Gap Analysis, As-Is/To-Be, SOW, VOC, Functional/Technical Design, Enhancements, Configuration, Toll Gates, OCM, User-Training, Business Sign-off, Go-Live, Hypercare, AMS.

SDLC Models: ASAP, Waterfall, Agile Unified Process, CICD, DevOps, RDS, ACTIVATE, QA/QC, Lean Six Sigma, TQM.

AGILE Business-IT Operation: Certified AGILE Unified Process with Six years of Establishing High-Performing Sprint Success (90%), Enhanced Business Application Backlog/User Stories, HIGH Team Participation, Enhanced Production SLA.

System Platform & Program Audit: Budget/Cost Approvals, ROI Analysis, EAC, TCO, Account P&L Performance.

Production Cutover: Manage Step by Step Entry/Exit Criteria, Dependencies, Scope, Time, Command Center, War Room.

Scale-Up PMO Operations: Project Charter, SOW, WBS, RBS, Fast Track Master Plan Milestones, SWOT, RACI.

Quality Assurance & ITSM: Unit/SIT/UAT/Regression, HPQC-ALM, Panaya, eCATT, Basis-SolMan-ChaRM

ITSM SLA Governance: Business Continuity, Enhancements, IOPS System Performance Monitoring Remediation. Manoj Pandey adht8k@r.postjobfree.com 480-***-**** US Citizen Page 2 of 3 Program & Project Portfolio: Key Clients & Engagements: Business ERP Advisor 06/2020-

Global AMS Transition Application & Infrastructure Management, Hybris SAP Commerce Cloud Upgrade. USAA: AI Program PMO Consultant/Advisor 04/20-05/20

Establish Artificial Intelligence Transformation Roadmap & AGILE AI Operation Model for Multiple Business Groups. Sigura/Lonza: Business ERP Program Manager (EPS & EIS) Platinum Equity M&A Portfolio 11/19-04/20

Global Lead for Stringent ERP M&A TSA Compliance of SCM Platform (Functional, Technical): IAAS AZURE CLOUD, ASAP/AGILE Operation of Nine (9) Workstream, Bolton’s, Security, QA, SIT, UAT, Cutover, Go-Live, KT, AMS.

SAP ECC, SCM ERP Modules, SD, MM, WM, FI, CO, GRC, BW on HANA, BASIS, Hybris, Paymetric, Vertex, Documentum, CONCUR, Datamatics, InvoiceWare, Bartender, Winshuttle, AmberRoad, High Radius.

ERP INFRASTRUCTURE AZURE Cloud Platform, Virtual Networks, Storage, DR, Site Recovery, VPN, Security.

Direct transition of E2E Global implementation of ERP SAP ECC HANA AMS Transition Management. AIntelliOPS (Start-up): AI Business-IOPS Process Consultant Intelligent IT ERP Automation 01/19-/09/19

Lead AI Service Platform for Cloud IaaS/PaaS/SaaS, ERP Automation, POC/Product Solution, Business Partnership.

Business Development, Pre-Sales Solution Operations, Product Prototype, Solution Roadmap, Integration. AIG: Global PMO: (A Wall Street/Gartner Recommended Program/CIO-100 Award Winner) 05/17-12/18

Lead Global Artificial Intelligence (AI) Business Autonomics Program, Business IT/ERP Robotic Process Automation

(RPA), Virtual Engineer (VE), Machine Learning (ML), Cognitive, ML, ChatBOT, VoiceBOT, Custom Automation.

CIO-100 Hall of Fame Award (Global Innovation & Leadership Symposium) Winner (Top 3) AI & Machine Learning.

Global ITIL/ITSM Virtual infrastructure Operations on SaaS, PaaS, IaaS model for L3, L1, L2 Incident Management.

Automate ERP business process with RPA, Pioneered Six Sigma audit approval Model for Automation Releases.

AI Platform: IPSoft, Blue Prism, UIPath, Work Fusion, Python, QlikView, Splunk, Pentaho, Custom AI Framework.

Continuous Improvement Agile model scaled up AI operations improved SLA, eliminated wait time in Production/AMS operations. The AI Workforce automated 30% business critical business IT incidents. Resolved 200+K incidents, added 3.2M USD in OPEX savings, eliminated 85% of manual wait time, enhanced system availability by 80% and remediation reports on 60% incidents reduced resolution timeline by 70%.

Program Exceeded ROI, KPI, SLA in enhancing Automation Process Cycle Efficiency to resolve Critical Incidents. WBS Corp: SAP Practice Associate Partner 09/16-04/17

SAP Practice Business Development Operation: S4 HANA SAP sFIN 2.0, Enhancements, Global AMS Services. CAFTA-AFS, Costa Rica: Business ERP Advisor 01/16-08/16

Omni-Commerce Hybris, SAP ECC Integration Architecture, Product Content and Order Management System, Hewlett Packard (HP): SAP Program Manager 07/15-12/15

Lead HP’s Global FED LLC SAP implementation Program, E2E ERP integration, successful RTP/Go-Live.

HP Federal LLC Global business transformation, IT/CXO/stakeholder alignment, program governance.

Global SAP operation of SAP Fulfillment, T&M, O&C, MPS, Upfront, SCM, security, Vista, interfaces, OCM.

SAP ECC-Hybris integration for PCM Product Content Management for centralized master data update. General Electric (GE) Energy-O&G: SAP Program Manager 07/14-05/15

Lead SAP Global implementation, ERP Integration, PMO Program Operations. SDLC ASAP/Agile.

Business ERP integration Sales, Production, Engineering, Procurement, Manufacturing, Warehouse.

ERP best practice process Mapping, Fit-Gap, design, blueprint, realization, SAP/non-SAP Bolton integration.

Cross-functional SAP ECC (ASAP-Agile): SCM, MTO, MTS, P2P, OTC, VC, DMS, ECM, PP, MM, SD, SM, WM, Ariba, Hybris, FI, CO, HR, KRONOS, MRS, Vertex, BPC, IBS, Credit Card, BI, KPI, QA, Security, OCM, UAT, AMS-SLA.

SAP Hybris Omni-Channel: B2B Order Management system, DataHub, Functional, Technical Design.

Client engagement, tollgate, RBS, WBS, agile sprint, project planning, financial P&L, Risk mitigation.

Functional Specifications, Technical Design Documentation, B2B Interfaces for order fulfillment Real-time

(synchronous). Data Migration & Conversion, E2E Data Migration project BackOffice, data mapping & loading.

AMS Process & efficiency improvements, system, application, functional and technical enhancement. American Express (AMEX-GMS), Program Manager Global Merchant Services 03/14-07/14

Global Merchant Services Genesis Financial Account Payable System, Recon International Merchants Central Repository, Project Management, Agile Scrum/SOS, Weekly Progress, Risk Review, Project Budget, Resource

Agile operation, partnership engagement, project monitoring, process analysis, backlogs, user, risk resolution. Manoj Pandey adht8k@r.postjobfree.com 480-***-**** US Citizen Page 3 of 3 American Express (AMEX-GTT), Program Manager Global Travel Technologies 11/13-03/14

Global Travel Technologies Global Distribution System (GDS), Travel Expert/BAHN Integration, IOPS

Portfolio Management: business alignment, Project scoping, costing, operations, Agile implementation

IOPS, Application deployment, Technology enablement, code reviews, technical integration, release.

IT Risk & Security: Application risk tracking, security & vulnerability management, remediation roadmap.

Applications MyProfile, TCUI, Explorer, Max Mechanics, POS Tools, Travel Expert (Profile, Air, Hotel, Rail, Car). Six Sigma ERP: SAP Partner, San Francisco, CA-ERP Integration Consultant 06/13-11/13

SAP WCEM, Java spring framework, SAP Hybris analysis for AFS Omni-Channel architecture, e-Portal.

Customized J2EE architecture framework, functional design, technical CRP for build phase, COE, POC.

Perfect Commerce Customized e-portal UI, quote booking and sales order SAP backend integration. CPG: Fortune-100 M&A SAP Engagement Manager 01/12-04/13

Complex SAP M&A CPG manufacturing ERP, analysis, design, RICEFW, configuration, QA, SOX, go-live.

Complex CPG manufacturing SAP ECC Financial & Purchasing System Consolidation: JDE-SAP ECC, SOX.

JDE to SAP Purchasing & Financial System Integration, OTC, P2P, HCM-Kronos-MRS, BW, SolMan Upgrade, ChaRM

SAP HR Personnel Administration, Payroll. Integrated heterogeneous architecture SAP HR-Kronos-PI-MRS. Whirlpool: SAP Integration Manager 05/11-01/12

Global Enterprise Portal to integrate global supplier business services, infrastructure consolidation

SAP SRM web-channel B2B/B2C e-commerce integration, SAP CRM services integration, OCM-Training

Global Supplier Enterprise Portal: Web-enabling of enterprise services, integrate supplier business process.

Managed functional analysis, technical design and realization. project execution, global on/offshore model.

SAP CRM for enterprise supplier services integration, OCM training program. Link: suppliers.whirlpool.com ManageSoft Corp: IT & ERP Practice Managing Partner 06/05-09/10

SAP NetWeaver Enterprise Portal Practice, System Integration and Administration, Knowledge-Content

Java/J2EE framework with customized UI, Spring, SOA, MVC, Eclipse. WAS, Eclipse, JUnit, Jenkins iTronnix Corp: Associate Partner 01/04-05/05

J2EE/ Java based e-commerce application Architecture: Design, develop to integrate e-business applications.

IT Architect, MVC framework, customized UI, enhancements, ePortal integration, Security and Administration. Other Important Engagements: IT/MIS Integration Consultant 12/2003-Prior Microchip, Shamrock, IonicSol, Whitecap, Amkor, MicroAge, IBM, Anderson Consulting, Arizona State University Advanced Education IT Technology Certifications

MS: Engineering, MIS, Project Management, PGD IT Applications, Industry Certified PMO: PMP, ITILV3-ITSM, ITPM

(Stanford Certified), Certified AGILE Professional. IT Technology Certifications: JAVA (SCJP2), Database (Oracle: OCP, OCA), Certified IBM Partner (GW: Apps & Admin), SAP Associate Partner (WCEM). Synopsis PMO Portfolio: Solution Design & Implementations, Partner Engagements and Governance Business ERP Process-Modules-Bolton’s

SAP ECC, Supply Chain ERP Integration ERP Commerce Cloud IT Infrastructure: Azure Cloud, Basis, ChaRM

AI: Intelligent IOPS Automation, RPA IaaS, PaaS, SaaS, YaaS SNOW Incident Management, AMS, SLA Business Process Application Implementation

Make-to-Order (MTO) Procure-to-Pay (P2P) Sales & Distribution-SD SAP HYBRIS, Paymetric

Make-to-Stock (MTS) Order-to-Cash (OTC) Material Management-MM SAP Commerce CLOUD

Production Planning-PP Master Data Migration Warehouse/Inventory-WM SAP ARIBA, Vertex

Quality Management-QM Project Systems-PS Service Management-SM SAP CONCUR, BPC

GRC, Security, SOD, ABAP Finance (FICO), SOX Documentum, DMS/ECM Datamatics, Salesforce

Variant Configuration PIPO, EDI, IDOC SAP BPC Integration, SAP HR InvoiceWare, Bartender

BASIS, Solman, ChaRM IBP, APO, CRM, SRM High Radius, AmberRoad HCM-Kronos-MRS

Master Data Migration WebCash, EPIQ, IBS NWE Portal, WebDyn Pro BI, BW on HANA IT IOPS & ERP Infrastructure Implementation

IOPS, Azure Cloud, Virtual Networks System IT Security, Disaster Recovery Service Now, SharePoint, O365

Basis Administration, SolMan,,ChaRM Site Cutover/Recovery/Migration Salesforce, Mobile, VPN, VDI, AD

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