Customer Service Manager
Resume:
IRSHAD MOHAMMAD
********.**********@*****.***
Recent college graduate with a Post-Graduation in Network Architecture and Security Analytics & Supply Chain Management, with 2+ years of work experience. Aiming to leverage the academic experience and to seek a job that primarily provides me work-satisfaction and a challenging position in a reputed organization where I can efficiently contribute my abilities and skills and to hold a balanced career towards the right path.
#i am available immediately
Willing to relocate: Anywhere
Customer Service Manager
Walmart - Sault Ste. Marie, ON
May 2019 to May 2020
• Supervise and manage the customer service team in accordance with the policies and management guidance.
• Ensuring compliance with the Company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads.
• Developed monthly and daily production output plans to deliver on customer service.
• Resolving customer disputes/concerns and using good judgment to make decisions for the customer at the cash register and at the customer service desk.
• Adheres to all company policies and standard operating procedures.
• Handling customers under peer pressure and dealing with tough situations. Board of Director's
Sault College Students' Union - Sault Ste. Marie, ON January 2019 to January 2020
• Determine the values to be promoted throughout the company for the students.
• Attended monthly meetings to ensure everything is going accordingly.
• Determine the strategies and plans that are for the welfare of the students.
• Ensure that the company's organizational structure and capability are appropriate for implementing the chosen strategies. Computer Service Technician / Information Technology Helpdesk Students Helping Students Sault College - Sault Ste. Marie, ON September 2018 to January 2020
• Handle all student's issues in a gracious manner and resolve them accordingly.
• Install, maintain, troubleshoot, and upgrade Web-server hardware and install Operating Systems in a particular zone and check for the errors.
• Coordinate the installation of hardware, software, and maintenance of PCs.
• Create and maintain various user lists, technical documentation, and instruction manuals for various products. WORK EXPERIENCE
• Update the Manager with any unresolved issues and get a note of it. Software Engineer
Catalog IT Solutions - Hyderabad, Telangana
August 2017 to April 2018
Telangana
• Develops information systems by designing, developing, and installing software solutions
• Investigates problem areas.
• Assess, troubleshoot, document, upgrade, and develop maintenance procedures for operating systems.
• Follows the software development life cycle.
• Obtains and licenses software by obtaining required information from vendors, recommending purchases, and testing and approving products.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed. Customer Service Support
Amazon - Hyderabad, Telangana
June 2016 to July 2017
• Manage schedules, accepted time off requests and found coverage for short shifts.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Post Graduate Diploma in Supply Chain Management
Sault College - School of Applied Science and Technology - Sault Ste. Marie, ON 2020
Post Graduate Diploma in Network Architecture and Security Analytics Sault College - School of Applied Science and Technology - Sault Ste. Marie, ON 2019
Bachelor of Technology in Computer Science Engineering Lovely Professional University - Phagwara, Punjab
2017
• Vmware
EDUCATION
SKILLS
• Technical Support
• Networking
• Windows
• Active Directory
• Customer Service
• Windows 7
• Microsoft Office
• Security
• Sales
• MAC
• Linux (2 years)
Skills
• Display flexibility in adapting to changing conditions.
• Excel in intercommunication and interactions.
• Forecast with extreme accuracy.
• I possess a strong knowledge of computer fundamentals.
• Demonstrate strong technical and operational knowledge.
• Attain results through positive actions.
• Excel in management skills and handle situations in a calm, objective manner.
• Avoid confusing activity with accomplishments.
• Well leading capability and active in working.
• Able to handle peer pressure.
• Initiate and establish personal growth and career path.
• Excel in analytical thinking.
• Extremely active and eager to try new approaches.
• Maintain control over interruptions.
• Project a positive image with energy and enthusiasm.
• Customer relationship building
ADDITIONAL INFORMATION
Contact this candidate