Manager Employee Relations

Irene S. Flores

302-***-**** – **************@*****.***

Objective

To obtain a position within a company where I can utilize my strengths from the hospitality & manufacturing industry.

Skills/Experience

A “hands on” bilingual (English/Spanish) Human Resources Director with a high standard of performance and a proactive approach in helping create a diversified high performance team environment to meet and succeed customer and employee expectations.

Human Resources

Managed departmental employment functions at all levels to assure efficient and consistent compliance with company policy, federal, and state policies and guidelines such as the Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO), Health Insurance Portability and Accountability Act (HIPAA), Affordable Care Act (ACA), Workers Compensation, Diversity and Inclusion.

Wrote employee handbook and implemented new production polices based on business needs and maintain a union free environment.

Assisted in critical organizational structure changes along with facilitating company-wide communications of the same.

Interpreted company policies and guidelines for management and hourly staff and all matters related to their employment (including benefits, training & development, labor relations, etc.).

Implemented and managed electronic on-boarding processes for all levels of the organization (Paylocity, ADP, Peoplesoft).

Provided guidelines, training and assistance in the administration and review of the annual performance appraisal process and the annual employee merit process.

Managed compensation related issues (e.g., pay adjustment, supplemental pay, pay offers, etc.).

Successfully implemented HRM system, benefit package rollouts including transitioning retirement plans.

Managed payroll and payroll issues using ADP, Peoplesoft & Paylocity software.

Managed, assisted and provided training structure, material, and advice, along with conducting essential training to maintain safety, cGMP and OSHA procedures.

Employee/Labor Relations

Effectively managed employee/labor relations issues including but not limited to manager/employee conflicts, pay equity issues, performance improvement plans, discipline, and termination issues.

Provided an approachable environment for discussion and resolution of employee/labor relation issues which included an open door policy for any and all help needed to keep employees focused and productive.

Responsible for the coordination and implementation of tasks and duties related to diversity and inclusion initiatives

Building strong relationships and partnerships with the business leaders to manage and coordinate diversity and inclusion initiatives

Benchmarking external diversity best practices to identify new ways for advancing D&I

Assisting with the preparation of key metrics to measure D&I initiatives and programs

Driving the full cycle of project management including conception, design, implementation, launch and tracking of the key global D&I cultural initiatives

Analyze workforce data, identifying trends and themes and collaborating with them to deliver advice and initiatives to the business leaders

Advised division leaders of employee relations matters, including interpretation of related policy information.

Conducted employee exit interviews and when appropriate, discretely and provide quality improvement feedback.

Responsible for the coordination and implementation of tasks and duties

Operations

Achieved operational excellence by building strong teams, ensuring personal and professional development of staff enabling the hotel to surpass financial targets and customer expectations.

Executed daily operations: by using business forecasts to manage costs for each department, scheduling labor in accordance with staffing guidelines, controlling expenses accordance with business demand levels, controlling utility expenses in accordance with energy management and building operations standards.

oSupported the achievement of planned monthly IOC by managing departmental expenses within budget. Responsible for explaining the causes for budget variances, taking corrective action to avoid future occurrences and adjusted spending to eliminate variances.

oProtected the company’s financial assets by properly administering company policies and procedures for all financial transactions for all departments. Administered company policies and procedures for protecting the safety of guests and employees.

oAssisted in multi-property improvement plans for operations & sales. Assessed standards for multi-property brands and created & implemented necessary changes/training documents for improvement. Created incentive programs to improve ADR at the Front Desk. Created Housekeeping incentive programs to improve cleanliness scores and prevent high costs of daily operations.

Sales

Penetrated backyard target/accounts with cold calls, scheduling appointments for presentations and conducting tours of property. Prospected market for transient business by maintaining contact with local catering venues and visiting backyard accounts with promotional material on a regular basis.

Coordinated sales efforts for pre-opening office by directing fam trips and property hard hat tours.

Liaison between sales department & general manager of a 1500 room hotel; ensuring all rooms & food & beverage requirements executed efficiently for all activities.

Pre-Opening

Pre-opening team member for two separate hotel chains for 3 years in the departments of human resources, sales, food & beverage/catering. Assisted casino administration office when needed.

Pre-opening hiring team; Conduct employee/vendor interviews, reference checks and on boarding.

Preparation of pre-opening associate training agenda for all departments.

Assisted banquet & catering department with setup and breakdown of meeting space. Assisted executive chef with inventory and plated food for large banquet events. Assisted catering and head concierge with a variety of event planning.

Training/Team Building

Created training agenda for all new associates. Maintained training agenda and quarterly schedule for safety & security training.

Created and presented orientation presentations at all levels of the organization.

Interviewed, hired and conducted performance reviews establishing goals for succession plaining.

Trained and managed 60+ employees to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

Train hotel staff (empowerment training) to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received before guests leave the property. Achieving customer satisfaction scores of 90-94% consistently for 4 years.

Work History

2019-Present Corporate Interiors (Manufacturing) New Castle, DE

Director of Human Resources

2015-2019 Bilcare Research (Manufacturing) New Castle, DE

Director of Human Resources

2012-2015 Wyndham Worldwide/Ramada Newark, DE

General Manager/HR

2011-2012 Homewood Suites by Hilton Newark, DE

General Manager/HR

2007-2011 Extended Stay Hotels Cherry Hill, NJ

General Manager/HR

2003.2007La Quinta Management LLC Dallas, TX

Assistant General Manager promoted General Manager/HR

Selected to train incoming managers for regional properties

2000.2003Adams Mark Hotel Dallas TX

Sales Office Manager/ VIP Guest Services for High Profile Guests

Assisting HR with interviews for management positions

1997.1999Wyndham Old San Juan Old San Juan PR

Pre-Opening Office Manager /Human Resources promoted to VIP Guest Service Manager

1995.1997Westin Rio Mar Beach Resort Rio Grande PR

Pre-Opening Office Manager, HR-Payroll

Education/Training

Caribbean University 1991-1994

Marketing/Hotel & Restaurant Mgmt.

Personal Development

AA Worldwide Training/DFWAirport 2006-2007

Leadership, Steven Covey

Train the Trainer

Project Management

References

Business

Kevin Stevens, President of Bilcare Research Tel: 567-***-****

Parinaz Rajii, Global QA Director- Bilcare Research Tel: 732-***-****

Shawn Somerday, VP of Operations – Bilcare Research Tel: 302-***-****

Mike Formica, Executive Director of AVolution Corporate Interiors Tel: 610-***-****

Wray Weinrich, General Manager-Marriott Courtyard Tel: 214-***-****

Michelle Hawley, National Director of Sales, Carlson Tel: 856-***-****

Personal

Personal

Yvette Santiago, Senior Director, Nemours Foundation (friend-30 years) Tel: 302-***-****

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