Manager Sales
Resume:
Christopher James Hyland
Aurora IL, 60503
*************@*****.***
CAREER PROFILE
An accomplished Operations and General Manager with a strong history of contributions in time sensitive, profit driven environments. Broad experience in staff development, training, project management, costing and pricing, materials management, transportation and customer service. Proven record of innovative leadership and problem solving – delivering quality products and services on time and under budget.
PROFESSIONAL ACCOMPLISHMENTS
Roger’s Flooring 08/18 to Present
Sales Associate and Warehouse Manager
• Manage inventory and receiving for all flooring products.
• Handle retail and commercial sales with 35% close rate. Pitney Bowes Presort Services 01/17 to 02/18
General Manager 01/17-02/18
Responsible for all P&L related activity for Chicago, mail processing location.
• Increased EBIT 40% in first year through labor control, process flow, and improved pricing model.
• Directed staff of 150+ exempt and non-exempt employees in sales, office, transportation, and operations. Produced accurate results of 99.3% for on time mail.
• Created parcel sorting department.
ProSort Services 11/06 to 01/17
General Manager 04/15-01/17
Responsible for all business aspects, P&L, and associates of Microdynamics/Prosort Presort Services.
• Managed transition of operational software and processing platforms.
• Increase EBITDA 33% the first year through cost control, process improvement, effective pricing, and targeted sales.
• Managed major clients and bid process in regard to supplies, capital purchases, and software changes
Operations Manager 11/06-3/15
Directed a staff of over 60 associates and managers in production, maintenance, IT transportation, and quality control. Managed critical daily USPS deadlines over two shifts.
• Increased production rate per hour paid 18%.
• Reduced cost per piece 12%.
• Developed quality control program and managed USPS re-certification Christopher James Hyland Page 2
Imageworks Mfg. 08/05 to 02/06
Production Manager/Planner
Directed a staff of 3 supervisors and 50 union employees in the production of metal and plastics parts. Managed mail services for production and mail file preparation.
• Managed production, scheduling and mail services including data processing.
• Increased on-time delivery 25% in the first four months.
• Created new revenue source in mail services by providing the system and procedures for postal work share.
• Assisted in the design and implementation of a new MRP system. Centene Corporation 08/03 to 02/05
General Manager/Mail Distribution
Developed and managed the company’s start up in-house mail distribution facility focusing on print, direct mail and fulfillment. Hired and managed a staff producing correspondence and marketing pieces for multiple health plans nationwide.
• Built and managed print and mail facility for a billion-dollar Health Care Company. This included facility design and space planning, capital purchasing, budget creation, staffing, policy and process creation.
• Hired and mentored a professional office and production staff that distributed accurate documents and correspondence pieces over 99% on-time.
• Negotiated leases for print and mailing equipment and mailing software. Managed the bid process for the purchase of raw materials.
Proficient Group 02/98 to 06/03
Operations Manager
Promoted from Production Supervisor to Materials Manager to Operations Manager in six-month period of time.
• Coordinated and managed production schedules for three internal companies, at multiple facilities. Analyzed productivity reports and workload to devise schedules for improved customer satisfaction. Accomplished 98.7% on-time for all mailings.
• Instituted the use of departmental operations manuals. Guided the production team on the creation of uniform procedures. Cut training costs by 50% and increased productivity by 10-40% depending on department.
• Created a quality control team at Proficient Group in an effort to reduce quality incidents and waste. Directed key staff members in the implementation of a company-wide, access-based quality program. Removed all outgoing critical errors and reduced internal errors to less than 1%. EDUCATION & TRAINING
Bachelor of Arts - Aviation Management, Business & Marketing University of Dubuque; Dubuque, IA Graduated May 1993 Master’s Degree – Secondary Education
Grand Canyon University, Phoenix, AZ Graduated 2012
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