Jack Griffin
Mansfield, TX • **************@*****.*** • 318-***-****
PROFESSIONAL SUMMARY
Aspiring IT candidate with over 5 years of proven customer service experience in fast paced environments. Easily develops a solid rapport with customers, gaining an understanding of, and meeting their needs. Gaining technical skills through an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft and Linux certifications. Positive, determined and hardworking; eager to apply skills and abilities in a technical environment, meeting demands of both customer and management.
TECHNICAL SKILLS
Disassembled and Reassembled desktop PC
Diagnose, Repair/Replace failing or bad components in desktop, laptop or portable devices
Computer Diagnostics and repair
Install, maintain, troubleshoot, and uninstall software, as well as peripherals
IPS/IDS Intrusion Prevention System and Intrusion Detection System
Familiar with security concepts and practices
Network hardening and pen testingFamiliar with Microsoft Firewalls including software and hardware based
Basic understanding and implementation of Encryptions
Successfully identify types of malware (virus, Trojan Horses, worms and Rootkit)
Familiar with Physical and Wireless Security
Familiar with Networking and how to build an efficient network and the importance of each component in the network
Understand how to build and maintain ServersWORK EXPERIENCE
Domino’s Pizza 2014 - 2020
Delivery Driver
Assistant Manager
General Manager
Trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.
Provided excellent Customer Service ensuring repeat business
Handled cost control, inventory control, cash control and customer relations.
Demonstrated excellent time management and achieved company goals
EDUCATION AND CERTIFICATIONS
MyComputerCareer, Arlington, TX Graduate: September 2020
Information Technology Security Administrator
Certifications Earned: CompTIA A+ MTA Server Fundamentals MTA Security Fundamentals Comptia NETWORK+ Comptia Server+ Comptia Security+