Manager Sales
Resume:
JOSEF BRANDON HOLTSCLAW
Des Plaines, Illinois 60016
**************@*****.***
I am interested in working in a competitive business environment that can utilize all the skills and knowledge obtained from my past work experience and that will help foster my desire to continue to hone and learn new skills.
WORK EXPERIENCE AND SKILLS
NORDSTROM Skokie, IL
Customer Service Manager, Sept 2017- Oct 2020
Responsible for on boarding and training all new hires and employees.
Oversee daily store operations:
oCash room
oOperators booth
oReturn bar
oVocera usage
oOrder pickup
Develop and assist in carrying out store wide inventories.
Partner with other department managers to develop and carry out store events.
Responsible for responding to and proactively solving elevated customer issues.
Assist in marketing strategies to increase customer loyalty.
Department Manager, Mar 2012 – Sept 2017
Monitor customer preferences to determine focus of sales and report to corporate buying team.
Review records and reports to project sales and determine profitability.
Establish and implement policies, goals, objectives, and procedures for the department.
Teach and promote assistants to department manager roles.
Plan and prepare work schedules and keep records of employees' work schedules and timecards.
Assistant Manager, Mar 2010 – Feb 2012
Greet customers and ascertain what each customer wants or needs.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
NORDSTROM Indianapolis, IN
Sales Associate, Jun 2009 – Mar 2010
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Was on track to make Pacesetter status and Top Seller as a salesperson before being promoted.
Store and Regional Accolades
Awarded Recognition as Department of the Year
Department of the Quarter (All of Chicagoland)
Anniversary Cup (2 times)
Everyday Item (5 times)
Department of the Month/Quarter (8 times)
Cash Call (11 times)
EDGEWOOD INTERMEDIATE SCHOOL Indianapolis, IN
Teacher/ Special Ed. Assistant, Sep 2008 – May 2009
Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Enforce administration policies and rules governing students.
Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
Discuss assigned duties with classroom teachers to coordinate instructional efforts.
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Attend staff meetings, serve on committees, and participate in teacher-parent conferences regarding students' progress or problems.
EDUCATION
Ball State University, Muncie, IN
Bachelor of Science/ Elementary Education, May 2008
Franklin Central High School, Indianapolis, IN
High School Diploma, May 2003
ACTIVITIES
Devoted Weightlifter
Avid Reader
Enthusiastic Model Builder
Movie Critic
Sports Enthusiast
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