Sales Representative Service

Yury Martines

Silver Spring, MD *****

240-***-**** *************@*****.***

Education

Present

Montgomery College, Takoma Park, MD- Associate of Arts in Clinical Nursing

Montgomery Blair High School, Silver Spring, MD - Diploma

Experience

ICS-NETT Tyson Corner, VA

Customer Service Representative June 2016 – Present

Promptly respond to around 60 general telephone and emails inquires per day in a timely manner

Obtain patrons information, verifying personal information, update personal information

Address patrons concerns and discuss future steps to take for a resolution

Process refunds to Smartrip cards or credit cards, help patron manage online account

Obtaining weekly team stats earning 100% calls cases

Utilizing software, databases, and tools appropriately

ASG Security Crofton, MD

Retention Specialist October 2014 – January 2016

Handle inbound calls on patrons existing accounts to support and retain long-term satisfaction

Developed and managed sales of new accounts

Processed payments and cancellation on accounts

Interact with patrons to provide excellent customer service, calmly and courteously to handle and resolve all concerns

James Mensah State Farm Ins. Wheaton, MD

Sales Representative September 2011 –October 2014

Greeted and welcomed visitors

Prepare and submit policy changes, process accident claims, process payments

Presented and clearly explained insurance policy options based on patron needs and goals

Promoted different insurance policy, created auto, life, and fire insurance policy

Skills

Computer: MS Word, MS Excel, MS Power Point Languages: Spanish and English

Customer Service Experience Fast and Eager Learner

Type 50 WPM

Contact this candidate