Manager / Human Resources/ Hospitality Specialist

Kathy Cicha

Brooklyn, NY ***** • **********@*****.*** • 917-***-****

Management

Exceptional leader in management with a proven record of driving growth and profitability upwards. Strategically aligns daily objectives and activity with company goals to achieve success. Possesses an entrepreneurial spirit complemented with strong business acumen that has aided in establishing and managing 20/20 Restaurant, a self-run business. Effective communicator with the ability to positively influence teams and establish positive relationships with all levels of staff. Well-versed in handling all aspects of human resource related functions while also managing payroll, and analyzing financial activity. Highly reliable professional complemented by an impeccable work ethic.

— Areas of Expertise —

Customer Service Driven Human Resources Knowledge Budget Planning Operations Management Business Acumen Payroll Administration Team Development & Training P&L Management Health & Safety Compliance Hospitality Management

— Career Accomplishments —

Successfully achieved revenue and profitability targets; consistently maintained 18% luqior costs, 27% food costs, and remained below 30% for labor costs

Championed 5 stars on all secret shoppers’ reviews, and 4.8 stars on all review boards

Cultivated a high morale envirnoment to reduce turnover

Professional Experience

Sarabeth's Restaurant

General Manager

New York, NY

May 2014 – Present

Leverages business and management skills to oversee the optimal functioning of daily operations. Tracks productivity and performance across multiple departments to ensure alignment with quality standards and guest expectations. Flawlessly handles a budget overseeing all financial aspects, costs and spending in efforts to identify ways to cut costs and increase profits. Maintains consistent communication throughout the team by leading pre-shift and department meetings.

Captures guest satisfaction and increases retention by conducting intensive training to a 70-member team emphasizing service and performance proficiency

Creates proficient teams by governing the hiring and recruiting process to select top talent

Coordinates and execute hotel private events in collaboration with The Hotel Wales

20/20 Restaurant

General Manager/Owner

New York, NY

January 2001 – April 2014

Spearheaded the establishment and development of this start-up from the ground. Overhauled all operational aspects to include HR, payroll, scheduling, hiring and recruiting and quality assurance. Adhered to all regulations regarding food safety practices to prevent non compliance issues. Additional duties consisted of operating POS systems, tending to server and bartender POS tickets, and updated POS systems to ensure proper use and functioning.

Accurately managed accounts payable and accounts receivable activity

Promptly processed payroll while ensuring accuracy and timeliness of payments

Conceptualized and implemented continuous improvement initiatives to increase productivity and growth

Successfully hired and trained 50 individuals over the 13-year period, with 15 people on the team, and 6 consistent persons from the very beginning

Additional Career Experience: Polanka Restaurant, Assistant Manager

Educational Background

Bachelor's Degree, Hospitality Management,

New York City College of Technology, Brooklyn, NY

Associate's Degree, Business Management,

Borough of Manhattan Community College, New York, NY

Certification & License:

TIPS – Training for Intervention Procedure Certified Food Handlers License

Technical Proficiencies

Microsoft Office (Word, PowerPoint, Excel, Outlook), POS Systems (R Power, Aldelo, Toast), HR Payroll (Paylocity, Valiant, Hot Schedules), Open Table/Guest Center

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