GOKUL KRISHNA

Mechanical Engineer

Ph: 999-***-****, 949-***-****

adhsvy@r.postjobfree.com

Address: Pranavam, Aranmula, Pathanamthitta (Dist) OBJECTIVE

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

PROFESSIONAL SYNOPSIS

• A professional with 3 years of experience in Automobile field UAE.

• Knowledge in German cars mechanical repair & accident damage repair.

• Experience in preparation of accident damage estimation, mechanical repair estimation & cost controlling.

• Proficient in the implementation of various techniques for improving the operational efficiency & achieving goals.

• An effective communicator with excellent relationship, management skills and problem solving.

• Feel comfortable to deal and work with different level of individuals.

• Coordination with internal departments to run smooth Operations.

• Excellent skills in MS Office, Outlook, Tally, c programs, Auto CADD 2D & 3D. WORK EXPERIENCE

Service Advisor at GARGASH AUTO (Mercedes-Benz Body shop), DUBAI

(March 2018 – August 2020)

Technical Advisor at JKB Bajaj Motors (Bajaj dealer), COCHIN

(February 2016 – March 2017)

KEY EXPERTISE

• Customer Handling and rectifying complaints

• Vehicle Troubleshoot and solve engineering problems

• Vehicle inspection and Accident Damage Repair Estimation

• Experienced in Mercedes-Benz, BMW & Mini Cooper (Mechanical & Body shop)

• Resolving Insurance clients complaints & enquiry Job Profile:

• Attending customers and respond to the customers inquires related with the car mechanical side

• Management and resolve customer complaints and inquire

• Identify issues of the car and escalate issues to technician and Supervisors where necessary

• Research required information and new updates using available resources

• Document all car information according to standard procedures

• Managing product costing and pricing

• Purchasing Automotive Parts local and international,dealing with the suppliers

• Managing the shipments and monitoring the delivery schedule of the purchased items/parts

• Manages the branch in the absence of the Branch Manager, perform his functions.

• Preparing customers invoice and payments in the absence of staffs ACADEMIC QUALIFICATIONS

• Bachelor’s degree of Engineering in Mechanical

ANNA University Chennai

2011-2015

• QA/QC, NDT (ASNT Level II), piping,

Techno scan Inspection Cochin

• Auto CADD 2D & 3D

St. Johns Group of institutions Pathanamthitta

IT PROFICIENCY

Microsoft Office Word, Microsoft Office Excel, Microsoft Office Power Point, C++, C programming, Auto CADD 2D & 3D

PERSONAL DETAILS

Date of Birth : 25 August 1993

Nationality : India

Marital Status : Married

Languages Known : English, Hindi, Malayalam and Tamil Driving Licence : INDIA, UAE

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