Office Assistant Analyst
Resume:
Jacky Lyn Castro Guiling
! ***-O **th Avenue Mapayapa Street East Rembo, Makati City
*************@*****.***
Objective: To be able to perform accurately the task assign to me in the most efficient possible way. It is my aim to work in a company that will enable me to use all the knowledge I have acquired and willing to learn new things that would broaden my knowledge.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Office Management
University of Makati (April 24, 2009)
J.P. Rizal Ext. West Rembo, Makati City
PERSONAL INFORMATION
Age: 32
Date of Birth: September 26, 1988
Citizenship: Filipino
Civil Status: Married
PROFESSIONAL EXPERIENCE
Company
Customer
Domain
Project Name
Tools used
Roles
Duration (In Months)
Cognizant Technology Solutions
Centene Corp., U.S.
Healthcare
HN UAT Support
Microsoft Excel, Microsoft Word, HP ALM, Qtest, JIRA, HP QC, VAX VMS
Test Analyst
76
Cognizant Technology Solutions
AT&T
Customer Relation Management
Smart Chat Representative
Boomerang, CRM Clarify, EM, BBNMS, LSRV, CBS, LNP Support Tool
Programmer Analyst
55
PSBank
Office Assistant
HR-Compensation Dept
Microsoft Excel and Microsoft Word,
Office Assistant
6
CAREER SUMMARY
Test Analyst with 6 years experience in Software Testing (User Acceptance Testing) under Healthcare (Claims) domain
Programmer Analyst with 4 years experience with Chat Representative under Customer Relation Management domain
Knowledge in ABS (VAX VMS) testing that includes UAT Claims Functional Testing and UAT Claims Regression Testing
Hands-on experience in various UAT testing activities – UAT test data preparation, UAT test execution, UAT test validation and defect documentation using HP ALM, QTest and JIRA
Hands-on experience in tools like MACESS, WinSCP and Ultraedit
Hands-on experience in tools like Boomerang, CRM Clarify, EM, BBNMS, LSRV, CBS, LNP Support Tool
Knowledge in Healthcare Claims domain
6 years of experience in working with Healthcare Claims clients
Ability to handle multiple tasks and work independently as well as in a team
Expertise in accurate and timely status reporting to required stake holders
Proven skills working with teams to complete Project on time
Providing real time support thru chat and to be able to find a solution calmly and efficiently
Ability to work through several problems simultaneously
PROFESSIONAL EXPERIENCE
Relevant Project Profile
Project Title
HN UAT Support
Customer
Centene Corp., U.S.
Duration
April 2014 to June 2020 (6 years)
Location
Offshore (Manila, Philippines)
Team Size
45
Tools
Microsoft Excel, Microsoft Word, HP ALM, Qtest, JIRA, HP QC, VAX VMS, Ultraedit
Description of the Project:
The client is an American health care insurance provider situated in Woodland Hills, California. They are catering for different line of business and recently became a wholly owned subsidiary of Centene Corporation. Insurance plan offered in California, Oregon, Arizona and Washington for individuals, families, groups, companies and Medicare beneficiaries. The project is under Quality Engineering and Assurance. It is primarily scoped for User Acceptance Testing for a US Healthcare Insurance. It has 4 major releases per year including possible off-cycle release. It is currently positioned to provide service for both membership and clams domain along with few surround systems.
Roles & Responsibilities:
Performing a role of Analyst at Offshore Cognizant location
Understanding detailed requirements and test case design.
Responsible in preparing test data and execute the test cases with the objective of ensuring least defects within the client and project specifications.
Responsible for tracking issues and logging defects in Software Quality assurance tools such as Quality Center (QC), Application Lifecycle Management (ALM) and now JIRA.
Interacted with the Claim Business Analysts regarding testing requirements including issues encountered during execution.
Responsible for completing all assigned test cases within the expected timeline with no outstanding issues.
Relevant Project Profile
Project Title
AT&T Smart Chat Support
Customer
AT&T
Duration
Feb 2010 to April 2014 (4 years)
Location
Mckinley Hill (Manila, Philippines)
Team Size
20
Tools
Boomerang, CRM Clarify, EM, BBNMS, LSRV, CBS, LNP Support Tool
Description of the Project:
Smart Chat representative act as a chat support of OMC that communicate with internal department of AT&T, through chat to answer questions, solve problems, and and fixed error encountered on the order most especially for voip portion.
Roles & Responsibilities:
Performing a role of Programmer Analyst.
Received queries from different internal departments of AT&T (technician, retention,,tier2 and etc.) assist them on the issues on the orders.
Processing request to port in Telephone number to Uverse
Fixed any error encountered on the order (most especially for voip portion)
Company
PSBank
Role
Office Assistant (contractual position)
Duration
June 17-Nov 16 2009 (6 months)
Location
777 Paseo De Roxas Makati City
Roles & Responsibilities:
Performing a role of Office Assistant (Contractual Position)
Collecting employee Timesheet and manually input in their database on a timely manner
Contact this candidate