MAHESH SUNDAR RAO

Email: adhsrt@r.postjobfree.com

Mobile: +971*********

CAREER OBJECTIVE

To work and learn in a professionally competent environment, and contribute to the organizational growth to the best of my ability, and develop new skills & use my knowledge in the field of management and hospitality in a manner that will benefit both, the company and me. WORK EXPERIENCE

ETIHAD AIRWAYS, Abu Dhabi

Food & Beverage Manager (On-Board Business Class) – Oct 2013 to Oct 2020 Responsibilities:

Briefing the crew before operation and making sure they are up to date with the service standards

Handling guest complains and solving it to the best of my ability

Preparing on board cabin report – guest related issue/feedback/suggestion

Personally engaging with every guest and making sure they experiencing the best of the service

Collecting guest food & drinks order and delivering as per their preference

Noting and reporting cabin maintenance defects to cabin manager

Ensuring cabin is set as per standard before guest arrival

Endorsing and selling Duty Free products on board & promoting new arrivals SHANGRI-LA HOTEL, Abu Dhabi

Service Leader – F&B – Dec ’09 o Oct ’13

Responsibilities:

Conducting briefing & updating staff about VIP guests in hotel and about their preferences

Making floor Plan for restaurant set up

Making sure operation is running smoothly during busy hours

Check all staff grooming as per standard

Handling the store requisition

EOD bills checking & handling bills related issues with finance

Suggesting and implementing new ideas to operate efficiently Palms Hotels Towers and Villas, Mumbai, India

F&B Associate – June ’08 – Dec ’09 – Room Service Department ACADEMIC RECORD

Degree School/College Year of Passing Percentage of Marks Bachelor of Hotel &

Tourism Management

Studies

Kohinoor College of Hotel &

Tourism Management Studies

2006

66 %

INTERNSHIP

Worked as an intern at Sun’n’Sand Juhu Beach Hotel, Mumbai - 6 months industrial training

Worked with Palms Hotel Towers and Villas as Hotels Operational Trainee - 4.5 Months Work Related Course / Training

F&B Managers Initial Training from Etihad Airways (Certified) - 2013

Certified Basic Wine Training from Shangri-La Hotel – 2012 AWARDS:

Awarded Top Duty Free Seller by region – Europe 2017 – Etihad Airways

Awarded Gold Star & Silver Star : 2010-2012 for service performance at Shangri-La Hotel, Abu Dhabi TECHNICAL SKILLS

Managing and Leading team

Customer service

Sales (On Board Duty Free)

MS-Office

RESPONSIBILITIES UNDERTAKEN:

Elected & operated as Asst. F & B Manager in Annual College Theme Dinner STRENGTHS

Initiative by nature and eager to learn

Strong communication skills

Team player

Ability to work under pressure

LANGUAGE PROFICIENCY

Fluency in English, Hindi, Kannada & Marathi

PERSONAL PROFILE

Date of Birth : 21-12-1986

Nationality : INDIAN

Current Address : Abu Dhabi, UAE

Permanent Address : Moodbidri, Mangalore, INDIA

DECLARATION

I, Mahesh Sundar Rao, hereby declare that the above furnished details are true to the best of my knowledge. MAHESH SUNDAR RAO

Pre-University

(Commerce) Thakur College 2005

68.67 %

SSLC Children's Academy 2003 71.86 %

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