Engineer Support

MAHESHPANDI M E-Mail: ******.***@*****.***

Mobile: +91-750**-*****

**/**, ***** ***** ******, Govindha Naicken Palayam, Athipalayam (P.O), Coimbatore, Tamil Nadu – 641 110.

A challenging position that may fully utilize my potential, based on my formal education and experience. Position should have an opportunity for career development, which will guarantee continued organizational growth, enhancement of skills and expertise.

Executive – Fourth Partner Energy Pvt Ltd. Pune, Maharashtra Mar. 2018 – Sep. 2020

Job Description:

Technical Support to other team members.

Troubleshooting of Data Logger Devices remotely.

Monitoring Solar Power Plants remotely.

LAN connection troubleshooting.

Telephonic support with other teams.

Verifying Data Logger installations.

Record keeping for incidents.

New developments in Data Logger.

Solar Plant creation, edit and delete in Dashboard.

Admin access for Solar Monitoring Dashboard.

Coordination with other team members for work completion.

Analysis and report generation on daily basis.

Identifying and resolving data logger issue by remotely.

Providing training to other team members.

Technical Support Engineer – Host Rivers Infotech, Coimbatore, Tamil Nadu. April 2015 – December 2017.

Job Description:

Hosting Account Creation, Reseller Account Creation.

Live Chat Customer Support and Telephone Support.

Handling Ticketing system.

SSH Access to Servers.

Monitoring Live Servers.

Admin access for Servers.

Managing CPanel access and FTP access.

VPS and Dedicated server handling.

CONTACT

WORKING

EXPERIENCES

CAREER

OBJECTIVE

Linux & Windows Server handling

Admin access for WHMCS.

Migration of Hosting Account from one sever to another server.

Client account creation, termination, suspension using server’s WHM.

Create, Edit, and Delete the client’s invoices using WHMCS.

E-mail account creation in webmail, file uploading, Website Restoration.

Resolving Hacked website issues.

Error debugging on the website.

Resolving Phishing website issues.

Identifying and resolving website issue.

Webmail access, Zoho Mail account creation.

Removing malware/ unwanted files in website contents.

Removing un-known E-mails (Streaming mails) using SSH access.

Resolving webmail-based E-mail issues.

Outlook configurations.

Changing the uploading content file size in server.

Server Start, Stop and Restart using server’s WHM and SSH access. B.TECH - Information Technology, August 2010 - June 2013 SNS College of Technology, Coimbatore, Tamil Nadu – 641 035. Diploma in Information Technology, June 2007 - May 2010 Sri Ramakrishna Mission Vidyalaya Polytechnic College (Autonomous), Coimbatore, Tamil Nadu – 641 020.

Secondary School Leaving Certificate (SSLC), June 2006 - April 2007 Swathanthira Higher Secondary School, Coimbatore, Tamil Nadu – 641 110.

IT ESSENTIALS

• PC Hardware and Software

CISCO CERTIFICATION

• Network Fundamentals

• Installing Operating Systems.

• Assembling Desktop System.

• Software Installation.

• Troubleshooting of internet connection and resolves problems (Mid-level).

• Basic knowledge of identify and repair Hardware and Network connectivity issues.

• Hard Disk Partition Creation (Windows).

• Resolving blue screen or black screen error connections.

• Local LAN Creation.

CERTIFICATION

S

TECHNICAL

KNOWLEDGE

EDUCATION

System Administration

Networking

Computer Hardware

Reading Books

Watching Movies

Listening Music

Father’s Name : Muniya Samy. S

Mother’s Name : Karpagam. M

Date of Birth : 08-FEB-1990

Nationality : Indian

Languages Known : Tamil, English (Read, Write, Speak) I do here by declare that the particulars of information and facts stated here in above are true, correct, and complete to the best of my knowledge and belief. Yours Faithfully,

(MAHESHPANDI M)

PERSONAL

DETAILS

DECLARATION

DATE

AREA OF

INTERST

PLACE

HOBBIES

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