Manager Engineering

Chaitra Srikanth

Experienced in delivering customer service in IT with over 4.6 years of successful experience in operations and training. Recognized consistently for performance excellence and contributions to success in various platforms. Strengths in operations and communication backed by training in networking fundamentals

Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills, motivated to learn, grow and excel in within the industry. Multi-talented consistently rewarded for success in planning and operational improvements, positively impacting overall morale and productivity.

Senior Technical Support Associate

Contact : +91-963*******

*****************@*****.***

Work Experience

DXC Technology, Senior Technical Support Associate, May 2016 ~ Oct 2019 Troubleshooting Hardware / Networking/OS related queries Hands on administrator access and active directory Provide remote solutions to problems, probe problems and explain the solution in a way that non-technical users understand

Resolve a high percentage of customer problems using the relevant tools and systems Complete follow-on actions as appropriate

Invoke Escalation Procedures within de ned time frames Knowledge of Microsoft O ce

Adherence to policy and procedures (compliance)

Ability to multi-task and prioritize

Ability to manage commitments to customer, manager etc Ability to diagnose problems and take corrective action Ability to assess progress against SLA and intervene as necessary Ability to work with individuals to review measures and to coach towards meeting SLA’s Ability to escalate as appropriate

DXC Technology _ HP (2014), Technical Support Associate, Jun 2014 ~ Jun 2015 Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and con guring hardware and software.

Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation. Managing multiple cases at one time.

Testing and evaluating new technologies

Education

VTU, Bachelor of Engineering (BEng), Bachelor of Engineering-Electronics and Communication, 2010 ~ 2014

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Pre-University College-Year 2008-2010/Year Specialization-Physics Chemistry Mathematics Biology Full Time-A liated Karnataka Pre-University Board, 2008 ~ 2010 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut e citur. Aliquam feugiat nec sem dapibus blandit.

Karnataka State board, High School Diploma, 1994 ~ 2008 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut e citur. Aliquam feugiat nec sem dapibus blandit.