Muniyasamy R

E: adhslq@r.postjobfree.com

P: 975*******

Professional Summary

A detail-oriented professional with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.

Knowledge and Experience

Operating System : Windows7 & 10

Network: : LAN, VPN and TCP/IP technology

Software Support : MS Office 365, Sophos, Symantec, Nevis, SCCM

LANDesk and remote support tools,

Hardware : I. Fault finding & trouble shooting of Computer H/W.

II. Configuration of Printer, Modem, Scanner.

III. Installation of device drivers & hardware components.

Core Qualifications

Service Level Management

Quality Management

Maintenance and Repairs

System Security

Inventory Management

Customer Service

Applications Support

Troubleshooting

Work Experience

Desktop L2 Support Engineer SixSigma SoftSolutions Pvt Ltd

Jan 2020 – Mar 2020

Install, upgrade, support and troubleshoot Windows 7 and 10 and Microsoft Office 2016 and any other authorized desktop applications.

Troubleshoot and customize Office 365 applications including Word, Excel, One Note,

Skype for business, Outlook, Yammer, Power Point, and Microsoft Access)

Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Local and Network Printer configuration, troubleshooting. Internet & LAN configuration, troubleshooting.

Use Service Now ticketing tool to handle user service request.

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Manage ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.

Involve managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organization’s software and hardware.

Email has been configuring in Mobiles like Samsung, Apple I Phone and Nokia who have access Microsoft exchange server.

Basic Networking, Map drive, Data sharing, TCP/IP Configuration, Internet Maintenance.

Strong knowledge of support desk software and ticket tracking systems.

Desktop Support Junior Officer CreditAccess Grameen Ltd

Aug 2019 – Jan 2020

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.

Manage hard and soft break fix services for laptops and desktops.

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

Ensure that each Desktop Device is installed with the appropriate Desktop image.

Manage Desktop Devices (hardware and software) incidents through to resolution.

Handling T24 application and providing support to user.

Configuring and troubleshooting MS outlook and Thunder bird mail, backup & restore

Repair, replace, upgradation and troubleshooting of System hardware.

Installation and troubleshooting of network Printer and Scanner in systems.

Providing VPN and Mobile device Support to the user.

Providing remote support to all users using with Team viewer and Any desk.

Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

Basic Networking, Map drive, Data sharing, TCP/IP Configuration, Internet Maintenance.

Desktop Support Junior Associate Vara united Pvt.Ltd

Aug 2016 – April 2019

Install, upgrade, support and troubleshoot Windows 7, 8&10 and Microsoft Office 2010 and any other authorized desktop applications.

Provided full spectrum of support on all major software applications for Windows platforms to include MS Office suite and Adobe productivity software packages and other software applications.

Software troubleshooting, update and patch installation.

Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Troubleshooting network connectivity in a LAN/WAN environment.

Connect Pc’s in domain network and Manage Domain environment for two sites through remote support.

Manage shared folder and devices through permission.

Local and Network Printer configuration, troubleshooting. Internet & LAN configuration, troubleshooting.

Develop trends by monitoring and analyzing incoming calls, problems and support request.

When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Handle the remote calls through which call logged in FCRM.

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

Maintained virus free environment network for all Desktops and Laptop’s by updating of Symantec virus definition on daily basis.

Auditing all the desktops and Laptop’s in every six month and preparing reports of all those various activities done in auditing.

Setup Video conference to users.

Desktop Support Assistant Engineer 3I Infotech Consultancy Services

April 2013– April 2016

Install, configure, upgrade, update and maintain software applications, operating systems, administration and network monitoring.

MS outlook and Thunder bird mail configuration backup & restore and troubleshooting.

Assembling, hardware upgradation and troubleshooting.

Printer and Scanner installation and troubleshooting.

Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.

Diagnose and repair internet service. LAN networks, wireless and email failures.

Data Cards configure and troubleshooting.

Remote desktop and remote assistance.

User Profiles Backup and Restore.

Set up administrative passwords and directory permissions.

Install and maintain anti-virus, firewall and security.

Handling the remote calls to resolve technical issue raised by Users.

Sharing folder, sharing device & Printer.

Wireless Networking, LAN Networking in Domain environment.

Setting up and configuring new laptops and desktops.

Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

VPN installation and configuration to required users.

Education

2007 – 2010 Madurai kamarajar University

Degree: BCA

2005 – 2007 O.V.C Higher Secondary School

Education :12th

1999 – 2005 Govt High School

Education: 10th

Personal Profile

Father Name : Rasu P

Date of Birth : 30-05-1990

Sex : Male.

Marital status : Single.

Nationality : Indian.

Language Known : Tamil, English

Permanent Address : 1/3, Keelakonraikulam, Chinnakannanur, Virudhunagar,

Tamil Nadu- 630609

Hobbies : Playing Cricket, Listening Music and Doing social work

Passport Details:

Passport No : P5547552

Date of Issue : 09/12/2016

Date of Expiry : 08/12/2026

Place of Issue : Madurai, Tamil Nadu

Declaration

I am very Much Confident of my Skills to work in a Team. I Hereby Declare that all the above given Information are True to the Best of my knowledge.

Date:

Place: (Muniyasamy R)

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