Customer Care Technician

Energetic appeal with a sincere display of professionalism and compassion. Exhibits effective communication and listening skills enabling me to build patient rapport while proficiently performing laboratory procedures and preparing specimens for transport.

STRENGTHS & SKILLS

· Exceptional communication and customer care abilities

· Team player, leadership skills, ability to work independently

· Works well under pressure, detail-oriented, punctual,

· Proficient knowledge of lab terminology, compliance, safety and procedures · Knowledge of Anatomy and Physiology

EDUCATION

NIU COLLEGE WOODLAND HILLS, CA I 05/23/2020-06/28/2020

Certified Phlebotomy Technician

Tehran Medical Science University Tehran, IRAN I 07/2001-07/2004

Associate Degree, Anesthesia Technician

Tehran Applied Science & Technology University I Tehran, IRAN I 09 /2010 – 06/2012

Bachelor of Science, Relief and rescue management

EXPERIENCE

WHOLESOME CHOICE CAHIER IRVINE, CA 07/2019-5/10/2020

· Served customers, provided advice and assistance, and ensured sales targets

were achieved.

· Ensured that each customer received outstanding service by providing a friendly

environment

· Maintained awareness of all promotions, and advertisements

· Communicated customer’s requests to management

· Maintained orderly appearance of cash rack and supplies stocked

· Performed store recovery in downtime

· Completed any and all other tasks assigned by the manager

MILAD HOSPITAL ANESTHESIA ASSIANTANT IRAN, IRAN 02/2014 – 05/2018

· Ensured the safety and efficiency of anesthesia devices and equipment before the start of

each shift and reporting any defects or breakdown to the Head Nurse,

· Familiarity with sterilization and disinfection method and its application and observance in

all stages of operations.

· Check patient files before surgery to ensure the completeness of the required medical

· Collected blood samples from patients

· Label vials and made it ready for processing

· Take the patient history, vitals

· Ensured proper cleaning of equipment and work area

CERTIFICATIONS

CERTIFIED PHLEBOTOMY TECHNICIAN WOODLAND HILLS, CA 07/ 2020

· Blood Collection via venipuncture and capillary techniques

· Urine drug screen collections, alcohol testing, paternity collections

· Thorough understanding of phlebotomy protocols, compliance, and safety

· Ethical Behavior, Legal Aspects of Blood Drawing, State Laws and CLIA

· BLS Certified

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