Joferson S. Espeso

** ******** ****** ******** *** 4th Avenue Grace Park Caloocan City

+63-906-***-****

adhshh@r.postjobfree.com

CERTIFICATIONS

CSCO12265309

CCNA

Cisco Certified Network Associate

April 2013 -2016

NSE 1 and 2

Network Security Associate

May 2020 – Present

ICSI CNSS Certified

Network Security

Specialist

June 2020

OBJECTIVES

Strong problem-solver and analytical thinker seeks a position to improve the workflow and processes in an office setting through the application of four years of administrative experience and excellent communication skills. EDUCATION

AMA OED

Bachelor of Science in Information Technology

2018-Present

Education Direct (I.C.S.)

Pasig City

(Hotel and Restaurant Management)

2004-2006

EXPERIENCE

Microsoft Sharepoint Data Administrator Concentrix Philippines July 2019 – April 2020

Core Function: Collaborates with RfP Managers to ensure that Cisco’s committed timeline is fulfilled. Leverages Microsoft Sharepoint to collate answers for the Request for Proposal Managers.

Qvidian Data Administrator Convergys Philippines August 2016 – July 2019

Core Function: Collaborates with RfP Managers to ensure that Cisco’s committed timeline is fulfilled. Leverages Qvidian content by ensuring that auto-answer is prioritized and areas of improvement are relayed to Content Administrators. Highlights:

• Performed cross-functional tasks that includes upload and validation of content for Enterprise Networks practice

• Maximized SFDC report functionality to ease Data Administrator task prioritization and management

• Promoted reuse rate increase thru use of search terms instead of auto-answer frequency logic

• Works closely with Content Administrators to discuss content optimization

• Consistently exceeds expectations in performance metrics that includes reuse rate, auto-answer utilization, content upload, and cross-functional tasks Joferson S. Espeso

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Lead Specialist Convergys Philippines

October 2015 – July 2016

Core Function:

• Assists Tier I specialists on complex cases and guiding them how to provide solutions to requesters

• Directly interacts with Virtual Systems Engineers to discuss resolution that can be provided at a Tier 1 level or recommendation to escalate

• Positions Cisco’s latest and greatest solutions thru analysis of Installed Base Refresh reports

Technical Support Associate Convergys Philippines October 2009 – September 2015

Core Function:

• Provide presales technical support to top-tier requesters, while under minimal supervision

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Participate in activities designed to improve customer satisfaction and business performance

REFERENCES

Available upon request

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