Support Engineer

David B. Balogh

McKinney, Tx. ***** 469-***-**** ********@***.***

Career Profile

Over 20 years’ experience in Information Technology providing service as Production Support Analyst, Programming Lead and Production Support Supervisor. I enjoy building strong relationships with business customers and technical colleagues and have excellent communication and presentation skills.

I am currently between jobs pursuing some education as I search for a new IT position.

FANNIE MAE PLANO, TX

DevOps Engineer July 2016 – Sept 2019

Provide L1 and L2 support for all CI/CD tools across development production platforms. Engaged all application teams to implement components and modules in ClearCase, ClearQuest and Jenkins and assisted in setup and problem resolution of any deployment issues. Partnered with various teams to resolve incidents and manage problems using ServiceNow and Remedy.

Performed trouble shooting, analysis, research and resolution using SQL/DB2 queries and programming skills. Conducts root cause analysis and with development and Change teams to implement resolutions. Working with, networking with various teams to identify and find the right solution in the right timeframe is a solid strength.

Worked closely with Middleware, Networking, Database and Testing teams to implement and support releases, software and hardware changes. This required long days and nights, many weekends, 24x7 on call while juggling multiple WebEx meetings and chat sessions simultaneously to meet SLA’s while using Agile as a framework. We used 2-week Scrums, JIRA, Confluence, Kanban and WOW as a framework. Conducted daily morning stand-ups to discuss prior and current events and track all changes, incidents and problems to resolution.

Change Coordinator responsible for all server upgrades, patching and shakeouts. Created Confluence and JIRA space to support Knowledge based articles.

BARCLAYS BANK - BARCLAYCARD MCKINNEY, TX

Production Support Analyst Jan 2015 – July 2016 Code daily DB2 table updates daily to synchronize data between Debt Manage Collections Fraud and Risk Management applications. Resolve incident tickets, Interest Rate updates, Collections Amendments between agencies and Barclaycard accounts. Raise Changes for table updates. Modified data and code using SQL, Cobol, DB2 and REXX. Automated manual tasks of daily program updates using Cobol for data transfer from server to mainframe eliminating risk from coding changes and customer dissatisfaction, rework.

BLUE CROSS BLUE SHIELD OF TEXAS RICHARDSON, TX

Production Control Supervisor Apr 2010 – Nov 2014

Supervise staff of 7 team members, using ASG Scheduling packages Zeke and Zena. Responsibilities included conducting Performance Development Reviews, train and coach staff in technical and professional abilities. Interact closely with Change Management, Application Development, Business Systems, CICS, Technical Support, Operations, Windows and Unix/AIX teams. Provided all research, documentation, coordination and support of all applications relating to Disaster Recovery.

Accomplishments include:

JCL naming conventions greatly reducing redundant job schedules and jcl maintenance

Built a new CICS framework to model all test and production regions to have a single design.

Converted 800 regions to started tasks to allow for 24x7 up time allowing automated restart

Optimized utilities and buffer sizes allowing all processes to meet SLA’s

Produced Rules of Engagement for the mainframe and distributed platform

Disaster Recover Lead for creation and testing for distributed and mainframe environments and cycles

Continually review and researched for process improvements including contention issue resolution, runtime improvement and reliability

Application Programmer / Team Leader April 1998 – April 2010

Provide development and maintenance and for Membership Id Card system. Provide resolution for Service Call tickets utilizing business knowledge, COBOL, DB2/SQL, SPUFI. Involved in all aspects of the Project Life Cycle from; gathering business requirements, technical requirements, design, coding, testing, implementation, and support. Provide 24/7 on-call support.

Summary of Qualifications: Jenkins, ClearCase, ClearQuest, SVN Tortoise, Putty, UNIX, Agile, Scrum, Lean, SDLC, ITIL, Confluence, JIRA, Disaster Recovery, Service Now, BMC Remedy, Endevor, COBOL, SQL, DB2, VSAM, CICS, JCL, TSO, CA7/CA11, Zeke/Zena, TWS, Syncsort, Filemaster, FileAid, Sort, TSO/ISPF, Clist, REXX, EasyTrieve, Dyl280, JCL, IBM utilities, VSAM, FTP, SFTP, NDM, HPOVO, Excel, Word, Power Point, Microsoft Project, Visio, Lotus Notes, Outlook

* References and additional experience provided on request

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