Manager Nursing

Susy L. Ferreira

* ********* ***, ********, ** 06611 203-***-****

Email – adhsgg@r.postjobfree.com

Education Fairfield University, Fairfield, CT

MSN/MBA program –started August 2019

BSN, Accelerated Second Degree Program, GPA 3.95, graduated August 2013

BA, International Studies, Minor Spanish & Economics, graduated May 1996

Work Experience Greenwich Fertility & IVF Center, P.C. May 2020-Present

Nurse Manager

24-hour operational management of three offices and IVF OR suite

Responsible for the supervision, direction and support of all clinical and administrative staff

Facilitated the transition with Yale Medicine from a NYU affiliation

Updated and organized all patient consents, clinical forms and financial agreements

Motivate staff to produce consistently dependable work through supportive and open-minded communication with daily huddles, bi-weekly and monthly staff meetings

Facilitate the development of nursing staff via professional development and educational program opportunities

Train staff and conduct competencies with respect to clinical proficiencies and COVID workflow

Responsible for Tissue Bank training, Third Party SOP overhaul, compliance, renewal of operational licenses and credentialing, with Medical Director and IVF Director oversight

Responsible for the financial management of the unit

Anticipate services and information patients need and take action to provide it to educate and reduce anxiety

Negotiated improved workflow between physicians and staff to address prior authorization inefficiencies saving the unit money and improving patient satisfaction

In process of facilitating upgrade of EMR system to improve workflow and system efficiencies

OI Infusion Services LLC, Trumbull & New Haven, CT April 2020

Infusion RN-Per Diem

Administered IV infusion therapy to patients with both neurologic and GI diagnoses.

Assessed adverse reactions; managed patient care and scheduling; and education provided

Yale Medicine Obstetrics, Gynecology & Reproductive Sciences, New Haven, CT March 2017-April

2020

Clinical Specialist -IVF RN

Administer conscious sedation for IVF retrievals

Perform all of the ART duties performed at RMA CT

Assess, develop, implement and manage nursing care plans in collaboration with physicians on the clinical patient population

Improved patient to staff communication through development of fourteen patient plan of care protocols

Enhanced the patient experience through continuous personalized communication

Developed and trained staff in new products including ERA & Growth Hormone protocols

Coordinated monthly training opportunities for nursing staff

Spearheaded SOP template for care team

RMA CT (Reproductive Medicine Associates) December 2014-March 2017

RN, Infertility

In-depth understanding of reproductive endocrinology and infertility

Daily review and implementation of patients’ fertility treatment plans

Interpret and communicate all diagnostic testing to patients

Proficient at multi-tasking database management and triaging incoming patient calls

Provide full care of the patient through retrievals –pre and post op care

Conduct IVF treatment and medication teach classes

Effectively communicate with and manage our Spanish and Portuguese speaking patient population

Bridgeport Hospital, Yale New Haven Health, Bpt, CT November 2013-Dec 2014

RN, Oncology/Medical-Surgical Unit

Develop care plans, including assessments of all systems, nursing diagnoses, interventions and evaluations as appropriate

Implement all components of the patient admissions and discharge processes including medication reconciliation, education needs and pain control

Manage appropriate care for peripheral IV lines, PICC lines, portacaths and other central venous access devices

Administer medications and blood products according to policy and monitor for signs of adverse reactions

Maintain sterile technique as appropriate to procedures

General Reinsurance Corp., Stamford, CT August 1996-January 2012

Vice President/Senior Underwriting Specialist

Developed and underwrote $4M book of business –treaty and facultative

Marketed US Northeast, Canada, Chicago metropolitan area, Caribbean and L. America

Proven track record of delivering results and producing profitable book of business

Evaluated ocean risks including hull and machinery, cargo, marine liabilities and war risk coverage

Conducted new rate initiative projects with actuarial department

Acted as a liaison between claims and underwriting department

Performed Territory Manager Coordinator, Training Coordinator and

Marketing Director roles

Conducted market research and analysis

Kept abreast of legislative changes and policies affecting the business

Licensure RN, CT –Expiration January 31, 2021

Certifications ACLS Provider –Expiration January, 2021

Proficient with Word, Excel, PowerPoint, Resource, EPIC

Fluent Portuguese and working proficiency in Spanish

Able to administer conscious sedation

IVF, ART & phlebotomy experience

Affiliations

AMIF (American Marine Insurance Forum) NYC Board of Directors President 2010

AMIF Board of Directors Vice President 2009

AMIF Board of Directors Treasurer 2008

AMIF Board of Directors Program Director 2007

Volunteer/Community Service

St Catherine of Sienna Religious Ed. Instructor, Trumbull 2014-2016

R.O.C.K. (Raising Our Celiac Kids) Chapter Leader for Fairfield County, June 2006-summer 2008

Thomas Merton Center kitchen volunteer feeding the poor and disadvantaged -2019 to present

References available upon request

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