JOSEPHINE A. BERNADEZ

*-* ****** **. ******** Park Quezon,City Philippines, 1118

adhsfj@r.postjobfree.com

+639*********

DESIRED POSITION: WAITRESS/RECEPTIONIST/RESTAURANT HOSTESS/SERVER

EDUCATIONAL BACKGROUND

· College (2001-2005)

DominicanCollege (Blumentritt St. San Juan Metro Manil, Philipines.)

Bachelor of Science in Hotel and Restaurant Management

· High School (1996- 2001)

Angono Private High School (Brgy. San Roque Angono, Rizal)

· Elementary (1990 – 1996)

GingerGrace Academe (1st. Carebi Subd. Angono, Rizal)

WORKING HISTORY

January – April 13,2020

Norwegian Cruise Line – Epic

Corporate center Drive, Miami Florida 33126

Assistant Maitre’d

Ensure the Cleanliness of the Restaurant according to USPH (United States public Health) standard.

Time keeping of the Crew working hours.

Monitoring the dining service experience of the guest

Handling Special diets of the guest by taking orders according to their dietary needs, and coordinates with the Executive Sous Chef of placing the special diets order.

Monitoring the beverage sales

Doing wine glass inventory every night

Monitoring the reservation of the restaurant, To ensure that the table will be available upon the reservation time.

checking the interiors of the Restaurant from time to time if there’s something that need to make Issue trax.

Monitoring the condiments supplies

December 2019 December 18,2011

Norwegian Cruise Line – Epic

7665 Corporate Center drive, Miami Florida 33126

Restaurant Hostess

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.

Complies with all company policies, rules and regulations.

Follows and is compliant with all Public Health rules and regulations

Ensures that podium and reservation desk is properly set up for each meal period and for the expected levels of business.

Take restaurant reservation according to company guidelines.

Answers telephones and manages guest’s dining requests (i.e. special occasion, dietary requirements, and seating preferences, etc.

Manages reservations and seating with a computerized reservation and table management system.

Initiates and Maintains wait lists

Guide and direct escort teams in the main restaurants

Ascertains dining experience satisfaction as guests leave the restaurants.

Ensures that podium and reservation desk is properly organized and restocked at the end of each meal period and or shift.

Responsible in securing reservation system laptop at the end of each meal period

Ensures restaurant maintenance needs are communicated to Restaurant Management, next level to Asst. Maitre'd.

Performs other related duties as assigned or as directed.

Must be familiar with the Safety and Environmental Protection Policy and the SEMS and carry out the policies and procedures appropriate for my position.

April 13, 2010 - October 13, 2009

CALIFORNIA PIZZA KITCHEN

Glorietta 3 Ayala Center Makati City

Waitress

March 21, 2009- August 27, 2009

McDonalds Phils.

Bldg. A Sm Taytay Branch

Manager Trainee

June 28, 2008 - October 27, 2008

T.G.I.FRIDAYS

Bonifacio Highstreet, Global Taguig City

Waitress

January 20, 2007 - September 23, 2007

CRUSTASIA’s ASIAN CRAB AND SEAFOOD HOUSE by: Red Crab

Ground Flr. Power Plant Mall Rockwell, Makati City

Marketing Assistant/ Receptionist

September 27, 2006 - March 27, 2006

BURGOO (American Bar & Restaurant)

2nd Flr. Gateway mall Araneta Center Cubao Quezon City

Waitress and Server Trainer

January 30, 2006 - October 28, 2005

Una Mas (Spanish Restaurant: former Minggoys)

Esperanza St.GreenbeltAyala Center Makati City

Waitress/ Cashier (for 3 months contract as duration of Special event called Christmas Extravaganza)

ON-JOB TRAINING

April 17- May 30, 2004

MAGNUM WINE CELLAR BAR & GRILL

Ground Flr. Greenbelt Ayala Center Makati City

April 18 - June 11, 2005

ASTORIAPLAZA- SERVICED RESIDENTIAL SUITES

J. Escriva Drive Ortigas Business District Pasig City

GENERAL INFORMATION

I'm ready to be interview by skype or any online camera site.

Accurately record, remember and verbally communicate detailed

Information with excellent organizational and management skills.

Consistently maintain positive attitude and enjoy serving people and

easily adopt new environment and follow instruction; can do multi-tasking

responsibilities.

Skilled in using computer ( MS Word, Excel, PowerPoint, Micros, Silverwhere, – a computerized reservation and table management system, Fidelio.)

CHARACTER REFERENCE

Ms. Toni Gartland

Director Fleet Personnel

NCL (Bahamas)Ltd.Norwegian cruise Line

7665 Corporate Center Drive Miami Florida 33126 USA

Tel no: 305-***-****

www.ncl.com

Ms. Kaye Lucente(Restaurant Manager)

Burgoo (American Bar & Restaurant)

Tel no: 02 - 9136112

Ms. Deborah Toral(General Manager)

T.G.I.FRIDAYS

Tel no: 02 - 8562996

Mr. Angelo Alauigan(Restaurant Manager)

Una Mas

Tel No: 02 - 7230012

Ms.FloridaF.Gelangco

(Restaurant Manager)

Crustasia’s Asian Crab and Seafood House by: Red Crab

Tel no: 02 -7285463

·Mr. Danny Balaysoche (Restaurant Manager)

CALIFORNIA PIZZA KITCHEN

Tel no: 632-***-****

Contact this candidate