Pharmacy Technician Customer Service

314-***-**** **************@*****.*** LinkedIn

CIERRA COOPER

Business management and accounting graduate with 5+ years in customer service. Committed to promoting the highest standards and company values.

QUALIFICATIONS

+Microsoft Office, Quick Books Pro

+Financial & Capital Management

+Federal Income Tax structure

+Human Resources and Policy Formation

+Marketing

+Account Creation and Invoicing

+Account Receivable and Payable

+Purchasing

+Spreadsheet Applications

+Principles of Finance

+Effective Management

+Oral/written Communication

+Employment Resources and Policies

+Conflict Resolution

+Customer Service

+Budget/Schedule Management

EMPLOYMENT

07.2015 - Present PHARMACY TECH/TEAM LEADER-PharMerica

Mixed pharmaceutical preparations according to written prescriptions.

Prepared and processed medical insurance claim forms and records.

Established and maintained patient profiles, including lists of medications taken by individual patients.

Ordered, labeled, and counted stock of medications, chemicals, and supplies, and entered inventory data into computer.

Assisted customers by answering simple questions, locating items, and referring them to the pharmacist for medication information.

Answered telephones, responding to questions and requests.

Trained new employees in pharmacy daily operations.

02.2012 – 05.2015 Pharmacy Technician - SCHNUCKS MARKETS INC p

Maintaining patient profiles with respect to current and discontinued medications

Ensure prescription information entered in the computer system is accurate

Ensure prescription information entered in the computer system is accurate

01.2010 – 02.2012 Customer Service Representative - EXPRESS SCRIPTS INC.

Assist members in understanding and maximizing the use of their pharmacy distribution program.

Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns.

Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.

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EDUCATION

2019 AS IN BUSINESS MANAGEMENT & ACCOUNTING– Independence University

Summa Cum Laude

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