Accounting

Mauricio Fajardo Munoz

917-***-**** ********.*.*******@*******.*** www.linkedin.com/in/mauricioafajardo Education

School of Business, College of Staten Island, The City University of New York (Graduation May 2020) Bachelors of Science in Accounting and Economics

Cumulative GPA 3.4, Accounting GPA 3.4, Economics GPA 3.6 Dean’s list for academic year 2017- 2018

Experience

Deloitte Tax LLP, Tax Intern (January 2019 - March 2019, January 2020 - March 2020)

Reviewed and updated ~5 corporate income tax workbooks per day, for company clients.

Working closely with a team of six, providing clear and effective communication by checking in the manager and being available at all times of the day.

Working with large data sets with 1000’s of lines of data, importing them into current tax year workbook and confirming current calculations balance out.

Inquisitive about new topics, researching using internal and external resources in order to better understand the client’s needs and goals

Apple, Specialist (June 2017 – December 2019)

Assisted ~10 clients per day with software and hardware troubleshooting IOS and MacOS.

Identified customer needs by building rapport through open ended questions and connecting leading to an increase in service revenue attachment ~40% of overall sales.

Exceeding sales revenue goals by achieving ~180k of sales revenue and ~120 units sold per fiscal quarter.

Providing excellent customer service to ~85 customers per week and maintaining a customer satisfaction score of 90% or higher every fiscal quarter.

Best Buy, Geek Squad Consultant (June 2015 - June 2017)

Installation of operating systems, virus removals, data back-up/transfers ~12 units per day.

Catering to ~20 clients per day creating and repairing trust between the client and the company due to product failure or troubleshooting issues.

Handling over 100 client’s personal data and following proper protocols to ensure data privacy and safety.

Quality assurance on repairs to ensure customer satisfaction by inspecting ~15 repaired units at end of day.

De-escalating high stress situation on a daily basis due to data loss and product failure. Organization Activities

Basta Fellowship (August 2019 – November 2019)

First generation college graduate fellowship centered on learning and applying networking skills.

Weekly Online workshops and mandatory meet up dates. Skills

Microsoft Excel, Word, PowerPoint

Basic C++ programing

Mac OS and IOS troubleshooting and hardware installation

Fluent in Spanish

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