Support Aws

Santiago Aurelio de la Vega

Chicago, IL (relocating to New York City, NY) *****************@*******.*** 312-***-**** EDUCATION

University of Illinois at Urbana-Champaign Aug 2015 – May 2019 B.A. in Linguistics & Minor in Informatics

EMPLOYMENT EXPERIENCE

Saggezza Chicago, IL

Information Technology Specialist Oct 2019 – Current

• 1 of 2 IT team members providing technical support to 400 internal employees & executives in the US & the UK.

• Assist with the administration of international Azure AD & G-Suite services + licensing.

• Work alongside the Head of IT Operations & Infrastructure for North America & Europe with the setup & administration of data center servers.

JT’s Computers Chicago, IL

Sr. IT Specialist (Freelance) Apr 2005 – Current

• Update and maintain the computer inventory and equipment.

• Endorse and apply upgrades to systems to ensure durability.

• Provide L1-L3 technical support across Windows OS, mac OS X, and Linux OS.

• Anticipate and report the cost of replacing or updating computer items. University of Illinois at Urbana-Champaign Champaign County, IL Student IT Consultant/IT Administrator Feb 2017 – Dec 2018

• Provisioned & administrated university IT assets from creation to decommissioning, including AWS instances, laptops, and desktops.

• Assisted the IT Help Desk as the specialist on call for all escalated L2-L3 tickets.

• Developed PowerShell scripts to automate tasks, which resulted in a 75% reduction in computer setup time. Illinois Water Science Center & US Department of the Interior Urbana, IL IT Systems Administrator (Contract) Apr 2016 – Dec 2016

• Installed, configured, and maintained government servers and networks.

• Ran nightly backup scripts and safeguarded data if there are any hindrances

• Served as first point of contact for all US Geological Survey technical support across all IL offices.

• Sustained network integrity, server deployment, and security.

• Performed system upgrades following new releases. SKILLS

• Hardware (Server, Laptop, Desktop)

• O365

• Azure Active Directory

• Amazon AWS

• G-Suite

• Virtualization (VirtualBox & VMWare)

• mac OS X 10.8 – 10.15 (Mountain Lion – Catalina)

• Windows:

o 7 – 10

o Server 2012 – Server 2019

• Linux:

o Ubuntu, Kali, Tails, centOS, Raspbian

o Red Hat Enterprise Linux

• Scripting:

o PowerShell

o bash

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