Support Manager

Nischal Fredric Koreka

*** ********* *****, **********, **, 08536 . adhsb5@r.postjobfree.com . Ph :- 732-***-****.

Status:- Permanent Resident (Green Card).

SUMMARY

Over 16 Years of professional experience in Leading Projects, application software design, Development testing and maintenance.

Experience in and Message Oriented Middleware Architecture using IBM WebSphereMQ, WebSphere/MQSI/WMB/IIB, Websphere Application Server,Tomcat, WebLogic, Jboss,Data Power, Apache, Linux,Unix, and Windows.

Axway

AWS Cloud Computing,XL-Deploy.

Experience with MQ Base Java and MQ APIs for connecting MQ Objects.

Experience in Working with MQ Clustering.

HP ITIL Tools: HP UCMDB 8.0, 9.01, HP Service Manager 7.11,9.20,ITIL Service management like Incident,Problem and Change Processes.

Extensive in depth knowledge in C, C++,UNIX SHELL, PowerShell, PYTHON, PERL, Java/.Net and their development on UNIX and Windows.

Experience in developing applications using Internet Technologies like FrontPage, Dream Weaver, Flash, Image Composer, HTML, Java Script, AWT, Swings, Multi-Threading, Java2D, Servlets, JDBC, JSP, Beans, EJB, RMI, CORBA, JMS, Web logic, Web Sphere, XML, SOAP and MS office (Word, Excel, Access and PowerPoint).

Experience with Version control systems like Clear case.

Experience in Networking, TCP/IP socket programming, UNIX Shell scripting, CGI with Perl and C.

Experience with 24/7 defect tracking (Scaling and Failover) and reporting using MQ Series.

Strengths include Excellent Communication, Analytical and Problem solving capabilities.

TechnicalSkills:

Operating Systems: Sun Solaris, HP-UNIX, Linux, OS/390 (MVS) and Windows, XP, 2008 Etc.,.

Languages: Java2/ J2EE, C, C++, Power shell, Python, Unix shell, SQL, PL/SQL, WTX.

Applications: MQ-Series 5.1/ .2/5.3/6.0/7.0 /7.5/8.0/9.0(WMQ), MQSI 2.0.1/2.0.2, WMQI, WBI, WBIMB6.0,7.0, IIB10,MQ-Series Java, MQ-Series JMS,Tomcat,JBOSS,Weblogic, Data Power XB60 for B2B,XI50 for Integration Appliances and Tivoli.

RDBMS: Oracle 8.x, Oracle 7.X, DB2, Sybase 11 and MSSQL Server 7 and MS Access.

Scripting Languages: HTML, DHTML, XML, Unix Shell Scripting, Perl5 and Python.

GUI: Flash4.0, Developer 2000, Visual Basic.

Web/Application Servers: Websphere Application server, Websphere DataPower

Tomcat and Apache.

Protocols: TCP/IPV4, FTP, SMTP, POP and HTTP.

Version Controls: Clear Case

Tools: Service Manager

Monitoring Tools: - BMC Patrol, Service Engine

PROFESSIONAL EXPERIENCE:

Company:EDPSI

Client: Mizuho’s Bank, Ltd

Middleware Specialist

June-10-2020 to Till Date.

Responsible for managing and maintaining all of Mizuho’s Bank, Ltd Middleware Applications (i.e. IBM Websphere MQ, IBM IIB (Integration Bus). Provide subject matter expertise around specific middleware technologies related to Mizuho Bank.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1) General:

Perform middleware software installation and configuration based on industry best practices.

Responsible for Supporting, performance tuning and maintenance of middleware software for Mizuho Enterprise Infrastructure.

Responsible to participate in design sessions and collaborate with our development and Infrastructure planning teams in the design of middleware software.

Responsible for resolving middleware infrastructure related issues.

Responsible for performing complex systems design and analysis around middleware implementation.

Responsible for supporting middleware on multiple platforms (Windows, Unix (AIX) and Linux).

Responsible for writing documentation to support middleware infrastructure.

Responsible participating in middleware projects.

Resolving issues in an efficient, effective and professional manner.

Responsible for implementing all middleware security according to Mizuho’s Security Policies in accordance with industry best practices.

Responsible for maintaining good communication contacts with vendors, Head Office’s systems support teams and local teams as needed; including interfacing with end users and next level management to provide technical consulting.

Support the bank in any BCP Contingency events either onsite or remote support, Example could be bad weather (snow, rain) or could be transit strike just as an example.

Responsible for achieving the Unit’s business plans and short/long term objectives, reporting/resolving system troubles, including implementing countermeasures and initiating proactive steps to prevent system failures and break downs.

Responsible for the maintenance of professional documents, schematics and diagrams of the infrastructures related to middleware infrastructure. Also, data integrity of system repository database in the division.

Reporting all system troubles to management in a timely manner as they occur. Fill out summary sheet describing the problem and emailing it to management.

Company: NJM INSURANCE

Senior Middleware Specialist

April-01-2014 to June -05-2020.

Core Responsibilities:

Takes a collaborative approach to problem solving

Involves IT team members in planning

Adaptable with frequently changing requirements

Has excellent communication skills

Good leadership abilities

Provides good monitoring of IT team staff work

Involved in Continuous integration, Continuous Deployment, Continuous Testing, Continuous Operations (DEV OPS).

Technical Responsibilities: -

Setting up Queue managers for IBM MQ 9.0(LTS) in AWS environments, Installing, Configuring, Creating, Testing.

●Setting up High Availability environment for MQ 9.0 (LTS) with IBM

Application servers, People soft, Java applications like TOMCAT,JBOSS,Apchae, .Net, Guidewire applications.

Working with Java developer and integrating MQ and setting up the apps to properly use the queue managers and queues.

Checking and supporting the developers when related Java, People Soft, dot-net and MQ issue happen when integrating and owning the issues to fix for the smooth process.

Suggesting the developers to use the correct code for the MQ Open/Close queue connections and putting and getting of messages using the Java code.

●Working with developers for Get/Put messages in queues using the

Security.

Working as liaison between Different app owners like Guidewire, ESB, Dot-net, People Soft and Business.

●Clustering the environments and maintain the High availability

Architecture and load balancing.

Capacity planning of the server, based on the PVU’s and saving licenses.

Providing statistical analysis of messages on each queue to management.

●Providing MQ-Series 9.0, 7.5, 7.0 support to projects.

●Duties such as installing MQ-Series server and client, creating and

Configuring Queue Managers, Channels, Queues, Process definitions,

Clustering in all production, UAT, Test and development environments

and Ensuring functionality.

●Looking into performance, tuning issues as well as designing and

Implementing MQ Clustering experience.

●Deployment and version control support.

●Mentoring teams for the correct usage and throughput

●Automate in creating and maintaining Queue Managers,

Queues, Channels, Processes and other MQ Objects.

●Implemented basic restart/recovery procedures.

●Defining message flows using Message Broker Toolkit.

●Suggesting Tracking, Routing and Message Retry functionalities Etc...

●Prepared test cases and test data for testing the various flows in QA.

●Involving in 24/7 Support team for MQ-Series.

●Providing software support for IBM WMQ in large Windows.

●IBM WMQ software installation/upgrades.

●Involved in Continuous integration, Continuous Deployment, Continuous Testing, Continuous Operations and doing that process using Xl-Deploy and XLR.

Company: Cloudeeva Inc

Senior Middleware Administrator

Client: NJM

July-22-2013- March 30 2014

RESPONSIBILITIES:

Setting up Queue managers for IBM MQ 9.0(LTS) in AWS environments, Installing, Configuring, Creating, Testing.

●Setting up High Availability environment for MQ 9.0 (LTS) with IBM

Application servers, People soft, Java applications like TOMCAT,JBOSS,Apchae, .Net, Guidewire applications.

Working with Java developer and integrating MQ and setting up the apps to properly use the queue managers and queues.

Checking and supporting the developers when related Java, People Soft, dot-net and MQ issue happen when integrating and owning the issues to fix for the smooth process.

Suggesting the developers to use the correct code for the MQ Open/Close queue connections and putting and getting of messages using the Java code.

●Working with developers for Get/Put messages in queues using the

Security.

Working as liaison between Different app owners like Guidewire, ESB, Dot-net, People Soft and Business.

●Clustering the environments and maintain the High availability

Architecture and load balancing.

Capacity planning of the server, based on the PVU’s and saving licenses.

Providing statistical analysis of messages on each queue to management.

●Providing MQ-Series 9.0, 7.5, 7.0 support to projects.

●Duties such as installing MQ-Series server and client, creating and

Configuring Queue Managers, Channels, Queues, Process definitions,

Clustering in all production, UAT, Test and development environments

and Ensuring functionality.

●Looking into performance, tuning issues as well as designing and

Implementing MQ Clustering experience.

●Deployment and version control support.

●Mentoring teams for the correct usage and throughput

●Automate in creating and maintaining Queue Managers,

Queues, Channels, Processes and other MQ Objects.

●Implemented basic restart/recovery procedures.

●Defining message flows using Message Broker Toolkit.

●Suggesting Tracking, Routing and Message Retry functionalities Etc...

●Prepared test cases and test data for testing the various flows in QA.

●Involving in 24/7 Support team for MQ-Series.

●Providing software support for IBM WMQ in large Windows.

●IBM WMQ software installation/upgrades.

●Involved in Continuous integration, Continuous Deployment, Continuous Testing, Continuous Operations and doing that process using Xl-Deploy and XLR.

Company: Epitec Inc

Client: Ford Motors,MI

Senior Middleware/ITIL Administrator

Feb-25-2013-June-07-2013

RESPONSIBILITIES:

●Configuration & tailoring (forms, links, formatctrl, Script Library, Document Engine, Event Services, etc)

●Vertical/horizontal scaling, high-availability configurations * SCAuto (email, paging)

Integration experience using SM7 WSDL's.

●Have knowledge of HP Connect-It scenario implementation

●UCMDB - Design, Install, upgrade, Foundation Discovery, TQLs, View/Mapping, Enrichments, Correlation rules, Performance tuning/optimization.

●UCMDB integration, definition of criteria over the out of the box, DB integration * Use of Connect it - install and configuration.

●OS admin skills - HPUX, Solaris, Windows - enough knowledge to talk to Sys Admin about monitoring and to get around in OS, install products, etc

●Database admin skills - Oracle, MS SQL - enough knowledge to talk to a DBA about monitoring of database and configure SPIs.

●Network knowledge - SNMP protocol, routing protocols, networking hardware and capabilities.

●Scripting - perl, shell, and vbscript

●Interviewing and information gathering skills.

●Responsible for analysis, design, programming, implementation, technical documentation, testing, and maintenance for HP UCMDB and HP DDM.

●Assess objectives for the assigned project phases and recommend technical strategies and tactics to achieve business needs.

●Identify and resolve technical problems and issues.

●Participate in technical design meetings with customers and other partners.

●Provide leadership to other teams when it comes to any upgrades or maintenance issues.

●Ability to serve as System Administrator by creating/deleting user ids, assignment groups, etc.

●General HP ServiceCenter technical administration

●Responsible for 24x7 on-call support through regular rotation including triage and vendor problem management

Company: Compuware Corporation

Client:- Volkswagen, MI

Senior MQ/Message Broker Administrator, Developer

Jan-14-2008–Feb-22-2013

RESPONSIBILITIES:

●Provided MQ-Series 7.0 support to project by performing administrative duties such as installing MQ-Series server and client, creating and configuring Queue Managers, Channels, Queues, Process definitions, clustering in all production, test and development environments and ensures functionality on Windows and UNIX systems.

●Installed and Configured Message Broker Toolkit on Windows Environment.

●Configured and created Brokers in Solaris(WMB7.0).

●Looking into performance, tuning issues as well as designing and implementing MQ Clustering experience.

●Adapters Development JDBC, SAP.

●Provided support to maintain the briki portal for the changes and updates happening.

●Deployment and version control support.

●Suggested and helped developers in sequencing of messages and replay of the messages.

●Dead letter queue message handling.

●Production support for many MQ Series messaging applications.

●Developing the scripts for creating and maintaining Queue Managers, Queues, channels, Processes and other MQ Objects.

●Implemented basic restart/recovery procedures.

●Defining message flows using Message Broker Toolkit.

●Created and Developed Sub flows for various purposes like Auditing, Tracking, Routing and Message retry facility for VW Parts project.

●Suggesting Tracking, Routing and Message Retry functionalities by using the various primitive nodes like Compute Node, Flow order Node, Filter Node Etc.,

●Prepared test cases and test data for testing the various flows in QA.

●Involved in 24/7 Support team for MQ-Series.

●Providing software support for IBM WMQ in large Windows, UNIX, and Mainframe environment providing project support, such as:

●IBM WMQ software installation/upgrades.

●UCMDB - Design, Install, upgrade, Foundation Discovery, TQLs,

View/Mapping, Enrichments, Correlation rules, Performance

tuning/optimization.

●UCMDB integration, definition of criteria over the out of the box, DB integration * Use of Connect it - install and configuration.

●OS admin skills - HPUX, Solaris, Windows - enough knowledge to talk to Sys Admin about monitoring and to get around in OS, install products, etc.,

●Database admin skills - Oracle, MS SQL - enough knowledge to talk to a DBA about monitoring of database and configure SPIs.

●Network knowledge - SNMP protocol, routing protocols, networking hardware and capabilities.

●Scripting - perl, shell, and vbscript

●Interviewing and information gathering skills.

●Environment: WMQ 7.0, WBIMB 7.0, Web sphere App server,Axway, Data Power JMS, LDAP, HTTP 2.0, Oracle 11 G, Sun OS V10.0 and Windows NT.

Description:

Parts Project is one of the major projects It has many Dealer centers inside USA The major concern is providing End to End support for the customer who comes to the center for their support. The Parts system is designed to give services to the people. It has Different layers or environments before production, The flow involves Axway cyclone or Portals in the front end for the dealer to submit data and after message is received into queue managers and using the Broker do the required manipulation and send it to backend servers SAP, Once received it will be processed and sent back as acknowledgement that it has been received we had Development, QA, and Prod. At each stage the Appserver, Cyclone or portals, MQ application and Broker is available and has to be maintained for the application to run smoothly.

Responsible for 24x7 on-call support through regular rotation including triage and vendor problem management

Company:-Triton Information Technologie

Client:- State of Michigan

April 2006 to Dec 2007

Role: WMQ/WMQI Senior Administrator.

Environment: WMQ 6.0, WBIMB 6.0, JMS, Web Sphere Application Server 6.0,Websphere Process Serve V6.0 LDAP,HTTP 2.0, Oracle 10 G, Sun OS V10.0 and Windows NT.

Description:

Bridges Project is one of the major projects. It has many centers inside Human services Ex:- Cash, Medical, Child Care, Food Stamps, major concern is providing End to End support for the customer who comes to the center for there support.

The Bridges system is designed to give services to the people. It has Different layers or environments before production, Ex:-Experimental, Development, Integration, QA, Uat, and Prod. At each stage the Appserver, MQ application and Broker is available and has to be maintained for the application to run smoothly. These are hosted on the briki server and any developer can go and check the required environments and do his task.

Responsibilities:

Provided MQ-Series support to project by performing administrative duties such as installing MQ-Series server and client, creating and configuring Queue Managers, Channels, Queues, Process definitions, clustering in all production, test and development environments and ensures functionality on Windows and UNIX systems.

Installed and Configured Message Broker Toolkit on Windows Environment.

Configured and created Brokers.

Looking into performance, tuning issues as well as designing and implementing MQ Clustering experience.

Working closely with Web sphere Process server Admins and sharing knowledge for implementing for java applications processing.

Adapters Development.

Provided support to maintain the Briki portal for the changes and updates happening.

Deployment and version control support.

Suggested and helped developers in sequencing of messages and replay of the messages.

Dead letter queue message handling.

Production support for many MQ-Series messaging applications.

Developing the scripts for creating and maintaining Queue Managers, Queues, channels, Processes and other MQ Objects.

Implemented basic restart/recovery procedures.

Defining message flows using Message Broker Toolkit.

Created and Developed Sub flows for various purposes like Auditing, Tracking, Routing and Message retry facility for Bridges project.

Suggesting Tracking, Routing and Message Retry functionalities by using the various primitive nodes like Compute Node, Flow order Node, Filter Node Etc..

Prepared test cases and test data for testing the various flows in QA.

Involved in 24/7 Support team for MQ-Series.

Company: - A R SYSTEMS INC

Client:- Bank Of America

Sept 2004 to March 2006

Role: WMQ/WMQI Administrator /Developer.

Environment: WMQ 6.0, WBIMB 6.0, JMS, Web Sphere Application Server 5.0, HTTP 2.0, Oracle 9.2, RV, Tibco Hawk, SunOS 5.8 and Windows NT.

Description:

The Project THUB involves The Transformer hub (THUB) system is designed to allow applications to log and process messages that pertain to an application’s business events. The THUB Infrastructure consists of components that save messages to database, process and track the messages to send alerts if necessary. The THUB Middleware Services organization addresses application failover issues.

Responsibilities:

Provided MQ-Series support to project by performing administrative duties such as installing MQ-Series server and client, creating and configuring Queue Managers, Channels, Queues, Process definitions, clustering in all production, test and development environments and ensures functionality on Windows and UNIX systems.

Installed and Configured Message Broker Toolkit on Windows Environment.

Configured and created Broker and Configuration Manager.

Looking into performance, tuning issues as well as designing and implementing MQ Clustering experience.

Adapters Development.

Deployment and version control support.

Suggested and helped developers in sequencing of messages and replay of the messages.

Dead letter queue message handling.

Production support for many MQ-Series messaging applications.

Developing the scripts for creating and maintaining Queue Managers, Queues, channels, Processes and other MQ Objects.

Implemented basic restart/recovery procedures.

Defining message flows using Message Broker Toolkit.

Created and Developed Sub flows for various purposes like Auditing, Tracking, Routing and Message retry facility for THUB project.

Suggesting Tracking, Routing and Message Retry functionalities by using the various primitive nodes like Compute Node, Flow order Node, Filter Node Etc...

Prepared test cases and test data for testing the various flows in QC.

Involved in 24/7 Support team for MQ-Series.

EDUCATION:

MBA Finance, University of Northern Virginia, Manassas, Virginia, US (Distant Education)

4 Year Advanced Diploma in Computer Science & Engineering, Siva Sivani Educational Society’s, Priyadarshini college of Computer Sciences. (India)

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