Quality Analyst Intern

Amber Brayboy

Atlanta, GA 404-***-**** ************@*****.*** linkedin.com/in/amber-brayboy-41a112194/

EDUCATION

University of West Georgia Carrollton, GA

B.A Management Information Systems December 2020

Association for Computing Machinery for Women (Member: Fall 2019)

Dean’s List (Spring 2020)

University of West Georgia Carrollton, GA

B.A Business Management December 2015

Dean’s List (Fall 2011, Spring 2012, Spring 14)

EXPERIENCE

Across Healthcare Carrollton, GA

Quality Assurance Intern August 2020 – Present

Execute and evaluate automated and manual test cases and summarized results

Inspect and review design specifications to identify possible design flaws

Confirm that all products conformed with established specifications

Maintain a detailed account of all quality testing results

Verify data using SQL to run test cases

Experience in Agile Scrum Methodologies

Mobile App Testing Experience

Experience with iOS and Android mobile devices

Ability to communicate technical information at a high level using common language

Amazon Atlanta, GA

Prime Now Associate February 2018 – October 2020

Maintained effective customer service by responding to service requests quickly to increase sales

Completed order entry into the company’s computer system with a high degree of accuracy

Checked inventory and select products from specific locations based upon customer’s order and availability

Reviewed and verified order information to ensure 100% accuracy

Manhattan Associates Atlanta, GA

Business Analyst Extern April 2020 – August 2020

Created technical report documentation

Provided infrastructure support

Extracted and analyzed data from the database

Supported database management migration scripts and database optimizations

All Star College Coaching Atlanta, GA

IT Intern November 2019 – February 2020

Provided administrative support for the Account Executive (general office management, answering phone calls, speaking with clients, maintaining records, and entering data)

Created database using PostgreSQL that stored new and existing clients

Reviewed and analyzed the company’s website to ensure data/information accuracy and identify areas of improvement

Tested websites thoroughly to confirm they function properly and pass acceptance criteria

Amazon Atlanta, GA

(Shipping and Delivery) Customer Support Agent June 2016 – December 2017

Handled customer inquiries with great accuracy

Facilitated the flow of information between different internal and external customers and quickly resolved any potential issues that may impact driver and customer delivery experience

Provided support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools

ADDITIONAL

Soft Skills: Strong written and verbal communication, strategic thinking, strong motivation, and adaptability to learn and understand new technologies, attention to detail, ensuring great accuracy of work, excellent analytical, problem-solving, and organization skills, technical writing

Coding Skills: PostgreSQL, MySQL

Database Administration: Able to create and manipulate databases using PostgreSQL and MySQL, Power BI

Microsoft Office: Experience using Microsoft Excel to develop dynamic reports for management (Pivot Table, Forecast, V-LOOKUPS, charts, dashboards, and formatting)

Certificate & Training: PostgreSQL Bootcamp (Udemy), Intro to SQL Workshop, Intro to Data Analytics

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