Saadi Aswad

Vienna,VA,***** 315-***-**** adhs6x@r.postjobfree.com

Summary

Prudent Business Intelligence Analyst with 7 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies. Skills

• Expert in JIRA, MySQL, Tableau and MS Power BI

• Expert in Mac OS, iOS and Windows OS

• Expert in IT support skills Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

• Advanced in MS Azure, MS Office Suite, and CRM software (Salesforce, HubSpot)

• Advanced in design and develop creative content building software such as (Adobe Photoshop) Experience

Bankers Healthcare Group, (NY) February 2018 – Present Business Intelligence Analyst

• Developed intelligence sharing dashboards, providing company-wide access to collected data

• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards

• Integrated BI assets into customer relationship management (CRM) and MySQL tasks

• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality

• Initiated Credit Card projects to increase funding opportunities, create monthly goal projections, perform ad- hoc analysis to provide insight to management and other departments, ultimately report on and share discrepancies and trends

Field Solutions, (NY) August 2013 – January 2018

Field Service Engineer

• Providing customers with support for their individual or organization’s computer repair needs, which will include basic help desk support up to advanced IT troubleshooting. This position involves troubleshooting workstations, networking, storage and server issues as well on a variety of platforms including: Mac OSX All Versions, iOS All Versions and Windows.

• Assist the team with the rollout of large projects, including installing computers, networking equipment, server and storage solutions and more.

• Provide break-fix support, such as hardware replacement, for Mac and PC and cell phone repair, operating system reinstalls, malware removal and other hardware maintenance in a workbench environment

• Utilized a variety of systems and applications to analyze, isolate and resolve issues

• Documented repair processes and helped streamline procedures for future technical support actions Internships

Synergy Internship Professional Development Internship May - August 2016

• Developed a face recognition program using MATLAB

• Developed time management, financial management, and communication skills

• Received training in team building and networking

• Modified and designed in the preparation of senior management PowerPoint slides briefings Education

Syracuse University, College of Engineering and Computer Science

• Computer Engineering, Bachelor of Science, May 2018 Onondaga Community College

• Associate degree in Computer Science, December 2015 Awards and Certificates

• Academic Excellence Silver Medal by Onondaga Community College

• Entered the Provost's List in Onondaga Community College