Data Training

JAKE WILSON

[ *********@*****.*** Ó 218-***-**** Broomfield, CO linkedin.com/in/wilsjake

HARD SKILLS

SaaS ERP Implementation Training

Client Onboarding

Process Improvement

Content Development Reporting

Root Cause Analysis SQL: Access

Desk Salesforce Jira

Data Conversion CRM

Microsoft Office Data Manipulation

Quality Assurance SEO

SOFT SKILLS

Flexible Persuasive Patient

Leader Communication Dependable

Knowledge Hungry

EDUCATION

Computer Science - Not Completed

Normandale Community College

2010 – 2011

EXPERIENCE

Data Conversion Specialist

Zingfit

February 2020-August 2020 Broomfield, CO

Thoroughly documents all conversion work including leaving detailed contact logs after each point of contact

Provides client support and conversion issue resolution

Work with a list of assigned clients to manage their data conversion project to completion

Finalize a conversion scope by consulting with clients to determine which information can and should be retained in zingfit, including making best business practice recommendations when needed

Performs high-level data checks to ensure preliminary understanding of the data

Performs detailed data analysis

Data manipulation in Microsoft Excel, Access, and text files as needed

Proactively follows through during the entire conversion process to ensure the accuracy of the conversion as well as to report any unexpected issues Onboarding Coach

ARI Network Services

December 2016-February 2020 Broomfield, CO

Prepare and conduct technical training programs.

Deploy targeted training that caters to the client’s industry.

Create instructor materials (course outlines, background material, instructional materials, and training aids).

Assist in design of computer-based and multimedia curriculum.

Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.

Ensure the quality and consistency of course content throughout a course life cycle.

Manage the training program in accordance with business needs, regulatory requirements, and quality management.

Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies. Tier II Technical Support Analyst

HCL Technologies

Sep 2014 – Dec 2016 Duluth, MN

Supported end-users across a wide range of systems and industries, including: Video Channels, Publishing, and Online Education.

Provide technical (Help Desk) support to learning management systems users.

Advise and help in implementation of technology during curriculum development.

Instructed College Professors how to set up their online courses, analyze class performance, set up learning management system integration’s, and create exams utilizing a large information database.

Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.

Work closely with other departments for collaborating IT projects.

Light design and programming work related to file transfers or automated scripting.

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