Manager Property

Baldwin Davis

908-***-**** ************@*****.***

P&L Focused Operations Manager: Print & Marketing Production / Residential Property Management

Proven record of success throughout 20+ years of experience in delivering superior customer-relationship management programs while optimizing operational productivity and efficiency. As self-employed property manager, built business from start-up into a solid revenue generator. As print operations SME, drove quality print production outcomes, functioning as liaison between Prudential Financial management hierarchy and on-site print production employees. Expertise in coordinating complex business details, gaining consensus across diverse business sectors, driving performance benchmarks, and meeting/exceeding customer service metrics. Technology savvy.

Core Competencies

Quality Control Capacity Planning Workload Delegation Inventory Management Warehousing Facility Oversight

RFP/RFI Proposals & Responses Weekly & Monthly Reporting Organizational Streamlining Budget Management

Deadline Management Productivity Improvements Regulatory Compliance Staff Leadership & Training Programs

Multimillion-Dollar Project Management Vendor Management Contract Administration Cost Containment

Subcontractor Oversight SOP Development Sales & Marketing Support Return on Investment

Experience and Accomplishments

Property Management Owner, Irvington, Roselle, Freehold Borough, New Egypt, NJ and Manning, SC 8/00-Present

Purchased and sold prime residential real estate throughout New Jersey and in South Carolina, culminating to date in operation, control, maintenance, and oversight of 5 single-family and multi-dwelling properties. Achieved YOY success in increasing occupancy and income. Honed qualifications in acquisition asset valuation, property renovation and remodeling, facility management, subcontractor oversight, multi-year competitive leasing, estimating, and cost controls.

Created business plan, developed company operating infrastructure, hired subcontractors, set goals, resolved roadblocks, and achieved milestones.

Implemented property management lifecycle programs; achieved objectives in acquisition, maintenance, utilization, and disposition.

Screened and selected suitable tenant candidates, drew up lease agreements in partnerships with attorneys, supervised building trade subcontractors, and ensured occupancy code compliance.

Deployed customer-centric consultative sales strategies; optimized tenant relations by implementing communications premised on mutual trust and honesty.

Reviewed bids and managed contract awards to best-price, best-quality subcontractors and suppliers hired to implement remodels, upgrades, and refurbishments.

Met profitability targets and regulatory/operational requirements.

Prudential Financial, Newark, NJ 1/88-12/17

American Fortune Global 500 and Fortune 500 company; subsidiaries provide insurance, investment management, and other financial products and services to global retail and institutional customers.

Manager, Print Production 1/09-12/17

Directed print production and facilities management projects within 10,000-square-foot print facility. Held full P&L responsibility for $1.7 million operating budget; directed activities of 13 print specialists, supervisors, and vendors.

Introduced employee training programs and revamped staffing and workflow schedules.

Boosted employee productivity, reduced equipment downtime, and slashed annual overtime costs by $30,000.

Reduced annual paper costs $10,000 without sacrificing paper quality.

Achieved 98.9% in on-time performance and 98.9% in customer satisfaction metrics.

Led consolidation of 2 data centers into a centralized hub, eliminating redundancy and yielding $75,000 in annual cost savings.

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Baldwin Davis 908-***-**** ************@*****.*** Continued

Prudential Financial …

Production Associate Manager, Print and Fulfillment Center 10/03-1/09

Managed project lifecycle, ensuring stringent adherence to production scheduling, customer specifications, quality standards, delivery timelines, and cost-containment outcomes.

Collaborated with fellow SMEs to share and gain professional expertise.

Provided staff with clear and documented procedures and expectations; incorporated performance benchmarks and workplace incentives; tapped into individual employee strengths and capabilities.

Incorporated mid-year and annual employee performance reviews, providing feedback to boost employee morale and optimize operational productivity and efficiency.

Achieved employee enhanced commitment to common vision, mission, and synergy. Established internal stakeholders as valued business partners integral to business decision-making process.

Implemented root cause analysis to identify and resolve sensitive employee issues with tact and diplomacy.

Computer Operations Manager, Data Processing and Print Operations Center 2/96-10/03

Held 24x7 management responsibility. Led critical response efforts to resolve vital hardware and software support issues; resolved connectivity issues for 5,000+ users; spearheaded financial controls enabling viability review of $200,000 in annual vendor invoices.

Led new system implementations and conversions.

Reviewed monthly equipment utilization statistics to ensure accurate allocation of charges to business units.

Created and implemented employee cross-training programs.

Managed inventory, positioning favorable vendor negotiations to achieve volume discounts and capture cost avoidance outcomes.

Print Supervisor 12/93-2/96

Print Operator 10/89-12/93

Dividend Representative 8/88-10/89

Mailroom Worker 1/88-8/88

Education

Linux / UNIX Certification Kean University, Union, NJ

Adobe Photoshop, Adobe Illustrator, Prepress, Apple Curriculum Union County College, Union, NJ

Professional Development

Leadership

Total Quality Management

Budgeting & Financial Management

Technology Skills

Microsoft Word, Excel, PowerPoint

Adobe Photoshop, Adobe Illustrator

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