Sales Analyst

Tyler M Harmon

**** * ******* **., **** ****, Charlotte, NC 28203 302-***-**** *****.*.*******@*****.*** Skills

• Microsoft Office: Word, PowerPoint, Excel, and Visio

• Proficient in CARES/Class, Atlas, LFM, FDR, Siebel, Oracle Sales Cloud, Microsoft ADO, FNI, Tableau, Mobius, OpenNet, ELM, ScholarNet, SnagIt

Work History

Technical Sales Associate May 2020 – September 2020 Sallie Mae – North Carolina Home Office

• Provide technical product and process expertise in support of national, as well as regional, sales strategies to defend and grow private application and disbursement volume.

• Supported members of the Sales and Operations for the Southeast Region.

• Worked with Sales, Operations, along with other departments to develop, maintain, and enhance productive business relationships with current and prospective school clients.

• Supported and managed over 300 schools in the Southeast Region and served as the primary interface for Sales to provide technical solutions to customers.

• This is inclusive of the discovery and analysis of clients’ processes and platforms to develop a solution in accordance with loan delivery industry practices.

• Advise and facilitate client implementation of Sallie Mae product lines in conjunction with school financial aid management systems.

• Conduct education sessions for Sales and schools.

• Directly involved with enterprise initiatives such as defining, testing, and implementing new product development. Senior Systems Analyst, UAT Oct 2018 – May 2020

Sallie Mae – Newark, DE

UAT Lead Role

• Create and present a test plan to identify required items and ensure that proper coverage will be completed throughout the release window.

• Represent the team with the planning and the turnover of required items in order to meet the release deadlines.

• Identify/mark for testing release items that will require UAT.

• Maintain the test suites ADO and ensure that they are updated with the proper data throughout the testing window.

• Track and document the required items throughout the release window.

• Represent the test team on department and release level meetings to ensure that the testing status is being reported to the business along with raising awareness to any risks or issues.

• Work with the systems team along with the other agile teams to obtain the necessary data for testing.

• Provide daily and weekly status reports to the different business areas to provide updates as the status of planning and test results.

• Represent the UAT team at PIPE planning events and present the agile board to the business stakeholders. Business Systems Analyst I April 2017 - Oct 2018

Sallie Mae – Newark, DE

UAT Role

• Access the scope of testing for each release and by designing a test plan and test suite to house all testing results.

• Execute User Acceptance testing to meet defined goals and deadlines.

• Identify and document all bugs discovered during test execution along with providing detailed notes and screen captures of the identified issue.

• Work with Product Owners and Project Managers on User Story and Feature functionality and requirements.

• Coordinate with Product Owners and development team on testing of release items.

• Review and translate business and technical documents to create User Acceptance Test Plans and Test Cases

• Conduct review meetings with the business stakeholders to seek input and approval of test plans and test cases.

• Serve as a resource to the different lines of business regarding any system issues or concerns.

• Work with the production support team to provide assistance with testing of an issue or workaround.

• Manage contractors brought in to assist with the testing efforts.

• Work with the FNI team to complete post release validation and ensure that the new strategies are working as expected. School Assist Specialist Feb 2016 – April 2017

Sallie Mae – Newark, DE

• Manage inbound inquiries and multiple follow up requests

• Require strong organizational and time management skills and have in-depth knowledge of system functionality.

• Collaborate with other departments to obtain information, process requests, and assist in the resolution of problems.

• Responsible for reviewing and resolving Private Credit application inquires for all loan programs across multiple platforms.

• Establish and maintain relationships with Financial Aid Officers and assist them through the loan certification and disbursement process.

• Responsible for inbound/outbound calls and emails to assist schools, manage accounts and escalations, and resolve breakages.

• Process accounts through a work queue to make sure that all the necessary steps are completed and the funds are disbursed to the school.

• Keep organized records of accounts and requests being made to ensure the process is completed in a timely manner.

• Manage Higher-Ed Sales, SCC Escalations, and Sales Hotline email request/phone calls. Private Credit Application Specialist March 2015 – Jan 2016 Sallie Mae – Newark, DE

• Handled incoming customer calls.

• Utilize calls as an opportunity to sell new applications.

• Fix application breakages.

• Efficiently assist customers through the application process until the funds are disbursed to the school. Education

Bachelor of Science: Neuroscience – December 2014

University of Delaware – Newark, DE

Accomplishments

• Quarterly Award of Excellence – Q1

• 2015 Sales Call Center Peak Season Overall Top Performer

• Sales Call Center Top Performer (July 2015, August 2015, and January 2016)

• School Assist Team Lead (June 13, 2016 - June 15, 2016 & September 5, 2016 - September 13, 2016)

• UAT Task Force (October 2016 – November 2016)

• School Assist-Task Force (September 2015 - December 2015)

• Updated/Reviewed multiple Policy Tech Documents and Procedures

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