Account Management

LAUREN CAPTAIN

**** ***** ******** *** *******, IL 60614 224-***-**** **************@*****.***

PROFESSIONAL EXPERIENCE

Client Account Manager, Olenick October 2019– November 2020 Chicago, IL

– Worked directly under Vice President of Business Development to support communications and create long- term relationships with new and existing clients

– Assisted in writing Statements of Work (SOW) and Request for Proposals (RFP) for new and existing clients

– Created and maintained accrual documents for tracking consultant’s hours and budget for each project to meet client’s expectations using Microsoft Excel

– Accomplished new and different business operations by exploring opportunities to add value to job accomplishments, such as creating a Standard Operating Procedure (SOP) that was not already in place for the Business Development Team

– Ran effective weekly research meetings to discuss potential findings for new and existing clients to drive new business

– Planned and organized multiple tasks alongside of the Marketing team to push out new content and blogs for company’s new website to drive traction

– Individually planned and executed External Knowledge Sessions delivered by our Olenick consultants

– Worked alongside of Recruiting for Business Development client needs by keeping the team informed of new talent expectations for client projects

– General System Administrator duties within our CRM platform (Microsoft Dynamics) and worked alongside of our Microsoft Dynamics team to figure out new ways to improve our internal processes

– Helped Vice President’s with 2020 and 2021 budgeting for our Business Development vertical Account Manager, C.H. Robinson April 2018 – October 2019 Chicago, IL

– Lead Account Manager (AM) on a $10 Million in Gross Revenue account

– Responsible for account planning, daily operations, growth and process improvement

– Worked directly with my customer’s Procurement & Operations Manager and Transportation Managers to understand their transportation needs and supply chain challenges

– Grew the account in revenue and volume by providing creative solutions by streamlining processes

– Understood customer’s KPI’s & goals

– Utilized internal tools, analytics and various resources to develop pricing strategies for annual RFP

– Secured an additional 240 lanes outside of the RFP process in Q1

– Assisted with client’s new employees to on-board them to our proprietary software

– Analyzed account health, develop plans of action, present them to leadership and execute plans

– Stayed informed of changes in customer’s business and the transportation industry

– Assisted our HR Department with on-boarding new hires and interviewing potential new hires Account Manager & Recruiter, Jobspring Partners August 2017– March 2018 Chicago, IL

– Sat on a team of 5 people that specially recruited for Devops & Infrastructure engineers (Systems, Network, Security & Cloud)

– Ran a full desk, from cold calling & sales to directly managing my own accounts and client interactions

– Managed multiple accounts at once and fulfill short and long-term goals within my team and client expectations

– Formal sales & business training every week

Public Affairs & Marketing Intern, Advocate Health Care May 2016 – August 2016 Barrington, IL

– Wrote for Advocate Health E-News website

– Managed all social media accounts (i.e. Twitter, Instagram, Facebook)

– Assisted with general projects

EDUCATION

Michigan State University

College of Communications Arts and Sciences, Bachelor of Arts in Journalism, May, 2017 Regents University

Study abroad program with a focus in Visual Communications

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