Customer Service

Shant Kizakian Address

E: adhs1y@r.postjobfree.com 215-12 47th Ave. Apt. 3A

C:718-***-**** Bayside, NY 11361

EDUCATION Queens College, New York, NY

Major: Political Science, BA

Graduated December 2018

WORK EXPERIENCE Starbucks Corporation, New York, NY

Barista September 2012 – Present

• Provided exceptional customer service by understanding client needs and acting with assistance efficiently

• Built and established client relationships through courteous interactions, partnered with a positive attitude

• Voted partner of the quarter numerous times by various shift managers, due to the ability to demonstrate knowledge of the company’s mission, purpose, goals, and ability to help coworkers achieve success in a team spirit

• Mentored and guided coworkers ensuring all were trained in product knowledge and capable of performing assigned duties

• Carried out beverage preparation while focusing on delivering consistent taste, presentation standards, and prompt service

Macy’s, New York, NY October 2010 – January 2013

Retail Shoe Sales Associate

• Provided exceptional customer service, which drove repeat business

• Listened carefully and observed the client to understand their needs, in order to position the optimal item for purchase

• Reviewed the product from inventory in advance of presentation to the client, to ensure the best first impression

• Quickly and efficiently brought each client their desired request, while contemplating an alternative suggestion just in case to forward the sale

• Completed setup, breakdown and product preparation for department promotional display SKILLS Proficient in Communications, Time Management, Load Management, Customer Relationship Building Fluent in English, Armenian

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