Ashok Kumar Inaparthy

Email: adhs15@r.postjobfree.com

Phone No: 309-***-****

Professional Summary:

Over 13 years of experience as PeopleSoft consultant.

Experienced in leading, mentoring and supporting a project team.

Experienced in Offshore co-ordination, Transferring the Business requirements to offshore, Guiding and driving offshore for completion of development tasks.

Key strength is my ability to solve complex analytical problems and understanding business and systems at ease.

Hands on experience on PeopleTools, PeopleCode and Application development.

Functional Expertise In Peoplesoft HCM (9.1 and 9.2),PeopleSoft ELM(9.1 and 9.2) and Peoplesoft CRM(8.8 and 9.0).

Worked for clients like World Bank, Apple Inc, Hughes Networks and Vodafone.

Worked in PeopleSoft Implementation (8.8 to 9.2), Enhancement and Support projects Developed custom Bolt-ons.

Good knowledge of Integration broker (IB), Application Packages, App Engine (AE), People Code, Component Interface(CI),File Layouts, Rowsets, Process Scheduler, PS Query, Oracle, Data Movers.

Created Interfaces from custom boltons like Tax to feed data into the GP Payroll system

as a batch process and also as a online feed.

Hands on expertise to migrate the projects from development to higher instances, enabling change control, Creating New indexes through App Designer.

Data conversion from Legacy systems to PeopleSoft and vice versa using App engines/PLSQLs and SQRs.

Data conversion from Legacy systems to PeopleSoft using webservices and integration Broker.

Knowledge on basic Server Administration, Appserver, Webserver re-booting, changing configuration files, Creating FTP Servers on windows 2008 and 2012 servers.

Hands on experience on PL/SQL, Creating Packages, Procedures, Functions, DB Scripts and Performance Tuning identifying and resolving performance bottlenecks.

Performed unit tests, System Integration Testing, generated test cases, regression test where needed and supported User Acceptance testing.

Extensive exposure to interaction with business and technical clients to gather requirements and track project progress.

Expertise on Creation of Business Requirement Documents-BRDs, Functional Design -FDD, Technical Design -TDD, Integration Control Documents ICDs. Release Note and Test scripts.

Excellent knowledge of Software Development Life Cycle (SDLC) with deep understanding of various phases like Requirements gathering, Analysis, Design, Development, Testing, Deployment and Production support.

Understanding on and Agile Methodology, Scrums, Sprints.

Technical Skills

PeopleSoft Technical Skills:

People Tools : 8.46,8.48,8.49,8.50,8.51, 8.52, 8.56

Administration Tools: Configuration Manager, Project Migration, Change Control.

Development Tools: Application Designer, People Code, Application Engine.

Integration Tools: File Layout, Component Interface, Integration Broker

Reporting and Analysis Tools: PS Query, Process-Scheduler, Process Monitor.

Data Management Tools: Data Mover.

PeopleSoft Security Tools: Security Administrator, Query Security, Permission lists, Roles, User Profiles.

Education:

Bachelor of Engineering specialized in Electrical and Electronics Engineering from JNTU Hyderabad Batch: 2002-2006.

Certifications & Achievements

Oracle Certified People Tools Expert.

Feather in Cap Award couple of times in Wipro for outstanding performance and Integration Broker training.

Shift of Gears award in Wipro for training given on Application Packages and Component Interfaces.

Employee of the Month Award couple of times in Mahindra Satyam for outstanding performance.

Bravo Award in Mahindra Satyam for Training a batch of 20 Members on PeopleTools 8.48.

Project Details:

Client : Washington Metropolitan Area Transit Authority.

Project : Peoplesoft HCM Customizations.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Dec 2019 to Till Date.

Project Description

The License and Certification Project will involves the Customization of Peoplesoft HCM Profile Management Module, Manager Self-Service(MSS) and the workforce development modules.A Complex process was required to determine and manage the external licenses and certifications for WMATA. This process will include the discovery of existing license and certification requirements as well as obtaining copies of the documents. The Job Code related License and Certifications has to be seamlessly copied to the Person Profile. The User Profile Security has to be given to certain employees only to access the setup and the Process Pages. Multiple Reports has to be developed using the Query Reports to verify the Process updates.

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - CDS to MDM Transition.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Feb 2019 to Nov 2019

Project Description

World Bank Group is migrating from CDS(Common Data Structures) to MDM(Master data management). MDM is an informatica data repository where all the data related to Organisation, Conversion rates etc., is stored. Peoplesoft was initially using CDS as the data source in HR, Payroll, Benefits and Tax. The current project was to maintain the same record structures and with minimal impact on the existing systems transition from CDS to MDM. Built a custom bolton utility to consume the MDM provided webservices as a batch process with recurrence to seamlessly convert the data and consume in peoplesoft.

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - Tax- Simplification Phase II.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Aug 2018 to Feb 2019

Project Description

Tax- Simplification Phase II has multiple customizations like Tax Direct Remittance and Tax Authorization.

Direct Remittance: The World bank Group Has tax emption from the IRS. So, the WBG Employees does not owe taxes to IRS instead IRS tax is paid by WBG. Since this was manual process, This Project attempts to automate the tax payments to IRS directly.

Tax Authorization: WBG has a complex way of paying taxes to IRS. Some of the employees could not give much attention to the tax payments so there was a organizational level program to verify the tax payments done to IRS. So this project attempts to collect some information from the employees and checks with IRS via a complex integration the Tax Return Details against the Tax system with in WBG. It tries to highlight the conflicts to make the employees cognizant of their amounts pending at the IRS due to various reasons

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - Tax- Simplification Phase I and 2018 Reforms.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Jan 2018 to July 2018

Project Description

US-Tax Simplification and 2018 Reforms project concentrates on improving the usability for custom Tax forms by providing instructions and automating certain manual tasks done by the tax-office. It also includes the changes for latest tax reforms introduced in 2018 by the US govt.

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - UK Tax System.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Jan 2017 to Dec 2017.

Project Description

Currently, the UK tax allowance in WBG is processed manually within Excel spreadsheets by WBG-Tax Office, which is time consuming and prone to errors. Staff must provide proof of UK nationality and UK tax residency in order to qualify for the UK income tax allowance. The Tax Office calculates the gross income for eligible staff, inclusive of the tax allowance, and provides the income to staff to report on the UK tax return. Once the tax return is finalized, the staff must provide a copy of the UK tax return reporting the gross WBG income to the Tax Office for verification. The Tax Office reconciles the final calculation, based on the staff’s final tax return, to pay any underpayments or collect any overpayments of the tax allowance. The overhead and the turnaround time for each application was not feasible with the increase of London office staff. Automating the process has become imperative in order to increase efficiency and reduce risk.

The purpose of this UK Tax System bolt-on is to capture all UK Income Tax Allowance requirements needed to design, develop, and deliver all processes and systems necessary for a smooth and effective rollout of an automated UK tax allowance system.

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - UK National Insurance Contribution (NIC) Allowance.

Location : Washington DC.

Role : PeopleSoft Consultant.

Tenure : Aug 2016 to Jan 2017.

Project Description

U.K. National Insurance Contributions (NICs) are paid by employees and employers, as part of the U.K. National Insurance system, to fund the costs of social benefits paid on account of illness, unemployment, retirement and other covered events. Due to the immunities of the Bank Group organizations, NICs are assessed only on WBG staff, and the organizations are exempt from employer contributions.

Since the UK tax authority has started to require non-UK staff members located in UK to make NIC payments, to the extent non-UK /non-permanent national staff are assessed the NIC, the Bank Group will provide a special NIC allowance. This Procedure establishes the conditions for the payment by the Bank Group of allowances for the purpose of advancing or reimbursing retroactive and/or on-going payments of United Kingdom (U.K.) National Insurance Contributions (NICs) for service with the Bank Group, based on assessment by the U.K. tax authority (Her Majesty’s Revenue and Customs, or “HMRC”), as approved by the Manager, Compensation and Benefits.

Project Details:

Client : The World Bank Group.

Project : Peoplesoft HCM - Global Mobility Support Framework.

Location : Washington DC

Role : PeopleSoft Consultant.

Tenure : Sep 2015 to Aug 2016.

Project Description

The WBG’s new business model and strategic goals increase the need for operational capacity outside of Washington, D.C. However, the review demonstrated that mobility support has not kept up with the pace of change, and there is now a need to develop a mobility support framework that facilitates the deployment of the right staff with appropriate skills and experience to where they are best suited and most needed, in a timely, cost-effective, and sustainable manner. Despite periodic reviews of individual assignments and related benefits, there has been no holistic review to evaluate all mobility benefits collectively.

This complex framework has created administrative and system support challenges, and has hindered mobility because of the eligibility requirements that have made it difficult for management to determine which assignment type would apply to a given staff member.

The Global Mobility Support Framework focuses, to mitigate the challenges and provide a seamless mobility framework to the staff and to HR to approve the same

Client : Hughes Network Systems.

Location : Maryland

Role : Offshore Lead/ Senior Developer and Offshore Coordinator.

Tenure : November 2012 to August 2015.

List of Projects Implemented for Hughes Network Systems

Implementing various customized batch processes-

oUsed PeopleSoft Application Engine (AE) to monitor an Integration which uses PeopleSoft Integration Broker to sync user profiles between two PeopleSoft systems

oUsed PeopleSoft Application Engine (AE) to Monitor and Auto switch the FTP Server from Primary to Secondary if primary server goes down.

Webservice for VOIP Integration.

oAs the Frontend system, PeopleSoft has to display all the VOIP related info to the CSR console. Used Integration Broker (IB) over HTTP to parse the Request XML and send the Response synchronously.

Integration for Case Automation

oCustomer Electronic Services (CES) is used to Integrate PeopleSoft Case creation with the third party system over FTP and HTTP.

Batch Process for Uploading Billing Invoices.

oUsed PeopleSoft Application Engine (AE) to download files from Billing FTP to peoplesoft FTP, Process the file and upload the Invoices in a batch to a different FTP Server.

Launch of Knowledge Base Portal from PeopleSoft.

oSingle Sign on (SSO) Implementation for a third party tool which holds the solutions (Knowledge Base) for all the previous resolved PeopleSoft tickets.

Project Prequalification Phase-I.

oThe PreQualification System is used by the provisioning and sales departments to prequalify Customer sites for the installation of equipment and to provide services over various technologies at these sites. With the aim of automating the PreQualification process end-to-end, the Prequalification System achieves most of the steps an agent performs efficiently. A customized bolt-on Module is developed in PeopleSoft, Which uses Peoplecode HTML, Application Engine (AE) and Integration Broker (IB).

Service Objects Integration to validate the addresses of Sites and Companies

oAll the Addresses of Sites and Companies has to be validated by and correct address has to be obtained. PeopleCode and PeopleSoft Integration Broker (IB) are used to validate the Request and Response XMLs.

Real time scheduling of express repairs based on customers interaction

oPeopleSoft provides a flexibility to raise Dispatch from Case, Based on the warranty plan, the PeopleSoft dispatch is classified as Express Repair or Normal Repair. PeopleSoft Integration Broker (IB),PeopleCode, HTML

Installation re-scheduling and Repairs scheduling according to customers input.

oBased on the availability of Customer or Based or customer request, the Install/Repair dates can be changed by the CSR agent. The re-schedule/Install calendar is populated as a popup HTML and used.

New interface to capture Customers Feedback/Escalations on various installations and repairs

oThree types of Feedback Components were developed to show the customer feedback on Installation, PeopleSoft CRM, and Customer Gateway. Used Peoplecode, Rowsets, New Fields and records.

Launch of eLearning Portal from PeopleSoft using Single Sign On Integration.

oThe Learning Management System (LMS) of Hughes is maintained in an Application called eLearning, Single Sign on (SSO) Implementation for eLearning with PeopleSoft is done using the HTML form post.

Express Backup for sites which are down for more than 24hrs.

oExpress Backup is triggered in PeopleSoft using Application Packages, Record Field PeopleCode, to ensure that a new temporary site is created in PeopleSoft and all the services which are on the existing system should work on the Express Backup site.

Case Tools for Jupiter Sites.

oPeopleSoft CSR Console shows all the custom tools through which the CSR would can click and Lunch the other applications. Exclusive User Profile, Roles and Permission List.

Project Prequalification Phase-II

oPeopleSoft Prequal agent Logs to complete the sites assigned to him for PreQualification.

oApp Packages, Page, Record, Integration Broker, People code are used.

Re-Vamping of Customer Gateway Portal

oBrand New Look to the PeopleSoft Customer Gateway portal using HTML and New CSS style sheets.

Apple Inc. Sales (Enhancement).

Project Name : Peoplesoft CRM - Customization of Lead Import.

Client : Apple Inc.

Location : Cupertino, CA

Role : Team Lead.

Tenure : March 2012 to October 2012.

Project Description

Customization of Lead Import:

Apple does various promotions for increasing the Sales and one of the approaches is by conducting marketing campaigns. The Leads obtained through these campaigns are captured in a specified template which can be directly imported in PeopleSoft through the Lead Import Process. PeopleSoft Delivered Lead Import Process is customized to accommodate the Apple related specifications.

Contribution

Modification of Component Interface (CI) which is used In the Lead Import Batch Process.

Modifying the Sales Import template to accommodate the apple specific fields

Developing the code which would validate and import the data through the modified import template.

Apple Inc. Sales (Enhancement).

Project Name : Peoplesoft CRM - Phoenix.

Client : Apple Inc.

Role : Senior Developer.

Tenure : August 2011 to March 2012.

Project Description

Apple B2B Phoenix:

Apple is one of opulent organization and one among the fortune 500 companies. Their sales for customers (B2C) and organizations (B2B) is maintained differently. Apple B2B Online Store is moving to a new technical platform in order to support future growth, and expanded functionality. This Project is to implement the B2B Direct stores onto the new SAP platform, and retire the existing B2B Mercury platform. As a result an interface between SAP and PeopleSoft is needed to publish the new B2B Saved Carts created on the Phoenix Store (SAP Platform) to PeopleSoft.

Contribution

At offshore the PeopleSoft related development was done for this enhancement and I was part of it.

Prepared and used XSD’s and XML’s for integration with SAP Interfaces.

Developed API’s which are in line with the third party interfaces.

Developed AE to create the Leads based on the feeds received from the SAP interface.

Created processes, recurrences which are required for batch processing.

Project Name : Peoplesoft CRM - Vodafone Hutchison Australia (VHA).

Client : Vodafone Hutchison Australia (VHA).

Location : New South Wales, Sydney.

Role : Technical Lead.

Tenure : April 2011 to July 2011.

Organization : Mahindra Satyam.

Project Description

Vodafone Hutchison Australia (VHA) Is one of the major telecom service providers Organization in Australia. Within VHA, Hutchison has used PeopleSoft 8.0 implementation and used People Tools 8.46 to handle all the customer related transactions like Adding new customers, Service management, Call center support, Marketing Process, and Payments. PeopleSoft Level 2 Support was expected by VHA for all the Delivered functionalities and customized bolt-on functionalities.

Contribution

I was at onsite Australia for taking the transition from the previous support vendor.

Successfully completed the Transition, Shadowing and Reverse Shadowing Phases of the transition plan.

Came back to Offshore at Pune to share the knowledge acquired on the frameworks and Functionalities which are used in VHA which has to be supported by our team.

Initiated various learning Ideas which would make my team abreast of the various support related issues.

Have Trained the Fresher’s on PeopleSoft, People Tools to make effective use of them in the project.

MTNLCCBS - MahaNagar Telephone Nigam Limited (MTNL)

Project Name : Peoplesoft CRM - MTNL CCBS.

Client : MTNL.

Location : Delhi, India

Role : Team Member/Technical Lead.

Tenure : December 2006 to April 2011.

Implementer : Mahindra Satyam.

Project Description

MahaNagar Telephone Nigam Limited (MTNL) is one of the major telecom service providers Organization in India. MTNL is having major focus on Service management, Call center support, Billing, Sales, Marketing Process, and Payments. MTNL desired to go for more customer interactive business system with the help of PeopleSoft implementation. This implementation requires major customizations in Order Management, Service Management, Support module, Accounts and Bill Presentment, Sales, Marketing, Phone number administration.

MTNL’s current CC&B system is a Unicorn development that was based on Oracle and had limited Customer interaction. PeopleSoft functional solution for MTNL consists of the following components:

Order Management

Service Management

Account Management

Customer Self Service Platform

Emails, Alerts and workflow notification Generation.

Alerts and Service activations through SMS

IVRS Support

Customer Management

Loyalty management

Directory Queries

Contribution

Customizing the delivered Vanilla version of people soft to MTNL Requirement. This includes modifying the modules like Order Management, Support, and Service Management, Accounts

Customized PeopleSoft Support module to MTNL Specific for handling special scenarios of Bill Disputes framework and Trouble Ticket Management framework.

Worked on Multi Channel Framework for the real time implementation of MTNL Call Center with CTI Integration and setups.

Worked on PeopleSoft Integration with the MTNL IVRS System for automation of IVRS Service Requests.

Worked on PeopleSoft Integration with the MTNL SMS Based service activation system.

Worked on generation SMS Alerts for the service actions.

Actively participated in configuring and setting up production instances of MTNL.

Working on Performance Tuning and fine tuning of the database queries and modifying them to reduce the cost of SQL’s.

Implemented the Release management process effectively and helped the team in improving the standards of release management.

Worked on Project Movements to higher instances from Development and testing instances

Implementing User Level Security by Creating user profiles and permission lists to MTNL specific.

Implemented Customer specific SMS Generation and Treatment Process Using Application Engines and Component Interfaces.

Worked on Query Manager, Component Interface, Application Engine, Data mover Scripts.

Implemented various Quality procedures and Adhered to the coding standards of the company related to the project.

Actively participated in the Internal System Integration Testing and Demoed the System integration testing to the Client.

Contact this candidate