Housekeeping

Mary Mbui

Address: The Hive, Studio City, Dubai

Email Address:****.***********@*****.***

Mobile: +971*********

CAREER OBJECTIVE

To utilize my learnt management skills in the achievement of excellence and growth in any organization where work experience and academic qualifications can be maximized.

SKILLS, ATTRIBUTES & ACHIEVEMENTS:

Departmental trainer (interns,admin,supervisors,room attendants)

Strong written and verbal communication skills.

Detail oriented, Organized and efficient.

High quality standard for guest service.

Completed leadership program

Ability to effectively manage to maintain a high level of morale and productivity.

WORK EXPERIENCE

Assistant Housekeeping Manager Feb 2019 up to date InterContinental Dubai Marina UAE

Assists Director of Housekeeping in the day to day operation.

Monitors equipment, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.

Monitors inventory of all housekeeping supplies ensuring that colleague has the necessary supplies available to perform their assignments.

Continually seeks to develop housekeeping policies and procedures to improve the current operation.

Conduct trainings of all housekeeping colleagues since hotel preopening.

Conducts monthly and quarterly linen inventory.

Prepares and follows up on incidents and accident reports.

Monitors guest complaints and takes corrective action when necessary.

Prepares and reviews daily housekeeping reports.

Leads room heavy cleaning maintenance program.

Prepares and conducts 90 day and annual performance reviews.

Inspects all hotel rooms, public areas, VIP rooms, daily to ensure that cleanliness meets hotel standards

Planning, organizing and directing Housekeeping colleagues to ensure the highest degree of guest satisfaction.

Determines and maintains the department work schedule used to notify housekeeping colleagues for upcoming events and ensure proper preparation and staffing.

Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Housekeeping Supervisor Oct 2016 up to Jan 2019

Intercontinental Dubai Marina

Store requisitions, payroll and preparing consumption reports

Handling all departmental trainings Rooms Allocation thru OPERA system.

Handle morning line-up/briefing for proper communication.

Inspects and updates status of all rooms and areas assigned

Assignments includes daily allocation, training, handling colleague Performance review and periodical cleaning

Maintain proper communication with the attendants making sure that guests get excellent service

Handle Monthly Linen Inventory, product requests and making of daily handover report.

Housekeeping Admin March 2015 up to Sept 2016

Intercontinental Dubai Marina

Generate various operational reports for the coordination of the Housekeeping department.

Completed Housekeeping supervisor training.

Following up with purchasing on our orders, submitting Housekeeping attendance and preparing flower consumption reports on a monthly basis.

Assisting with the budget preparation.

Handle telephone calls and ensures all messages, information and requests are logged,

Communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests.

Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.

Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.

Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.

Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.

Housekeeping Admin 2014 up to 2015 Feb

Fairmont the Palm

Handle telephone calls and ensures all messages, information and requests are logged,

Communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests.

Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.

Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.

Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.

Room Attendant 2013 up to 2014

Fairmont the palm

Cleaning rooms and public areas

Getting preferences and feedback from guests

Preparing both check outs and occupied in a timely manner

In charge of VIP floor

Handle guest complains then update supervisor

EDUCATIONAL BACKGROUND

March 2008 – Dec 2009 Diploma in Business Management

Kenya Institute of Management

Jan 2007-May 2007 Technical Institute of computer studies

Jan 2003 –Dec 2006 Senior Chief Koinange High School

Kenya certificate of secondary Education

PERSONAL DETAILS

Date of Birth : 30th Dec 1988

Gender : Female

REFFERENCES

Available upon request

Contact this candidate