Manager Front Office

DERICK OOSTHUIZEN

To whom it may concern.

Kindly find my CV for your attention and suitable placement. With 6 years’ experience in hospitality, I have gained extensive knowledge on how to deal with the public and Resort/Lodge operations.

I have the necessary communication skills to act as liaison between the guests and other staff/departments and follow up to make sure guests are receiving the highest quality service they expect.

I am motivated, dependable and can work different shifts. I am certain that I will be a great asset and hope you will consider me for the position. Respectfully

Derick Oosthuizen

6C Fisher Street

Waverly

Bloemfontein

9301

Cell Phone Number: 27(0)61 521 4918

ID : 881**********

******.******@*****.*** or

*******@***.***

PROFILE

• 6 Years experience in the hospitality industry with a well known knowledge of the operations and the philosophy of customer support and complete satisfaction. Written and verbal communication skills in both English and Afrikaans. Hard working and dedicated person who is always looking for ways to improve and expand my skills and knowledge. Computer literate, Word, excel, Pos System and Host reservation system(Similar to Oprah)

• Positive and keen to succeed, I pick up skills quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. I am an effective communicator who will inspire confidence in any employer.

EXPERIENCE

Spa Supervisor, Badplaas A Forever Resort Spa, 23 March 2018 – 21 October 2020.

• Daily Bookings.

• Cash Up’s using POS/Cuisine Manager System.

• Assisting Manager and Head of Department.

• Stock Control.

• Achieve sales targets and manage customer feedback ( Retailer of the Month twice).

• Assisting Spa Coffee shop with stock, orders and cash up.

• Therapist treatment schedules.

• Tourist Assistant (Reservations), Badplaas A Forever Resort, 07 July 2014 – 22 March 2018

• Attending to incoming communications and bookings using Host Booking System( similar to Opera ).

• Checking in and out of Guests.

• Ensuring guest satisfaction is met.

• Cash Up and Credit Card payments.

• Communication and transfer information to Departments.

• Handling complaints and customer feedback.

• Report damages to maintenance.

• Confirming reservations and bookings for guest via messaging platforms.

• Reconcile bank deposits and cash on hand.

• Process payments and prepare reports for Front Office Manager. Reception / Night Auditor, Emoya Estate Game Lodge, Aug 2013 – 01 June 2014

• Customer Reservations and Reception.

• Allocating Guest to the relevant rooms.

• Game Drive Bookings.

• Distributing rooming lists and liaise with housekeeping.

• Proper cleaning procedures are followed.

• Process payments and prepare reports for Manager.

• Handling complaints and customer feedback.

Duty Manager, African Lodge, July 2013 – August 2013

• Welcoming guest and leading them to their corresponding room.

• Ensuring rooms is kept up to standard.

• Customer Reservations and Reception.

• Handling complaints and customer feedback.

• Ensure all staff are neat, clean and correctly dressed

• Checking all Lodge operations are met by staff.

Assistant Manager, Camelia Guesthouse, March 2013 – June 2013 (fixed period contract) Welcoming guest and leading them to their corresponding room. Preparing breakfast.

• Ensuring all duties and room cleanliness are met according to owners satisfaction.

• Applying satisfaction to guest requests.

• Stock control.

• Assisting owner in stock purchases.

• Running off guesthouse while outer on leave.

Student(In house trainee), Halevy Heritage Hotel 4 Stars, 2011-2013

• Full time Student.

• Basic Food and Beverage studies.

• Basic Culinary studies

• Basic Rooms Divisions

• Basic Front Office.

• In house working experience.

Personal Assistant, Opus Arte, 2008-2010

• Assisting CEO with projects for Party Décor and Interiors, manage and overseeing staff and quality control.

• Inventory stock control.

• Basic client interaction.

• Delivery and instillation of equipment and decor. EDUCATION

Academy Hotel Management/Halevy Heritage Hotel 4* – 2 Year Diploma.

• City and Guilds Internationally Accredited Certificates:

• Food Preparation.

• Food and Beverage Services.

• Reception Operations and Services.

• Accommodation Operations and Service.

SKILLS

• Pleasant and polite manner, skilful, flexibility and organizational skills.

• Self assured and a calm manner towards staff and guests.

• Well-groomed appearance.

• Cost and quality awareness.

• Capable of motivating the staff.

• Ability to work irregular hours.

• Patient and comforting personality.

ACHIEVEMENTS

• Badplaas A Forever Resort - Twice being awarded top Retailer of the Month at the SPA.

• 5 Year service award.

• First Aid training level 1-3.

References

Hendrik Theart : 076-***-**** - Opus Arte

Wilna Cornelius : 017-***-**** - Front Office Manager Esmeralda Botes : 017-***-**** - Spa Manager

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