Support Manager
Resume:
Krunal Vyas
**** ******* **** ** *** ****– Dallas, TX 75254
***********@*****.***
SUMMARY
Quick learner and possess excellent verbal and written communication skills. Organized and detail-oriented with a hardworking nature along with dependability and responsibility. Able to work in a high pressure 24/7/365 environment. Personal drive to excel and compete in a fast-paced growing environment. I am actively working on getting my COMPTIA Security+ Certification.
EDUCATION
Bachelor of Business Administration, Computer
Information Systems; Pittsburg State University,
Pittsburg, KS- Active
1 Class remaining for Bachelors Degree.
Information Systems Auditing & Control (ACCTG-522) EXPERIENCE
Customer Support Analyst Tier I, MEDHOST
Plano, TX
September 2017 – Current
o Basic Understanding & Experience with IBM System I. o Hands on experience with Windows Services & IIS. o Support for Emergency Room application, Pre-Operative Surgery Application, Your Care Community Portal for patients, and the BI Tool (Business Intelligence Tool).
o Troubleshooting experience on Windows Servers; 2008, 2012, 2016. o Deployment of EDIS FDB’s (Federal Drug Database) & executing SQL commands in the Database Server/MySQL.
o Hands On Experience with MYSQL Databases, SQL Scripting, Database Backups.
o Ability to read and understand coding/scripts.
o Experience with Software Release Management/Installation on Windows Servers.
o Ability to read/view & understand logs for different applications and Windows/Servers including Event Viewer.
o Troubleshoot, diagnose and resolve application failures and potential server/hardware issues.
o Customer service oriented in providing quickest & the best resolution for the customer.
IT Technician, Tank Connection
Parsons, KS
May 2015 - August 2016, Part Time
December 2016 – September 2017, Part Time
o Partial System Administrator responsibilities.
o Windows, Mac, Office, SharePoint, AutoCAD, Solidworks, SigmaNEST, Epicor Support and more.
o Develop price quotations for new hardware to fit company needs. i.e. servers, laptops, desktops, and other hardware/software & peripherals. o Deployed new hardware with software needed for a certain position. o Supporting and managing Active Directory including permissions and policies for windows and email.
o Set Up Remote Render Farm for AutoDesk products. o Assisted in Google G-Suite deployment, training, & support. o Cabling & Installing Hardware in Server Room; Running Cables & Patching. o Setup & Configured MDM Server & MDM on all iOS Devices (iPhone/iPad) in the entire company.
o Complete wide range of problem-solving skills for hardware and software support.
Student Computer Tech Assistant, Pittsburg State University Pittsburg, KS
May 2014 – Dec 2016
o Help professors with any technical issues related to computer or administrative support.
o Install/Update Software and Hardware in Computer Labs o Software/Hardware Support
TECHNICAL SKILLS
o Windows, Microsoft Office Suite, Skype for Business, Windows Servers 2008, 2012, 2016, Google G-Suite Products.
o macOS, iOS.
o Ubiquiti Switches, Access Points, LAN/WAN, Windows IIS. o Basic Networking Understanding, Static/Dynamic IPs, Corepoint. o Windows Servers, Active Directory, Exchange, SQL. o Dameware, TeamViewer, Remote Desktop.
o Salesforce, Dell KACE, Spiceworks.
o Research, Documentation.
REFERENCES
Travis Mida
Client Relations Manager, XPS Solutions
Richardson, TX
Phone: 214-***-****
Email: ******.****@*****.***
Stephen Harding
Customer Support Analyst Tier I, MEDHOST
Plano, TX
Phone: 325-***-****
Email: *******.*******@*******.***
Contact this candidate