Customer Care Office

LORENCE I. CRUZAT

+63-917-***-**** **B **th Avenue Barangay Socorro Cubao, Quezon City 1109 *.******@*****.***

To obtain a position to participate and to collaborate with my personal experience, abilities, knowledge and competitions in the profit of the objectives of the institution and to continue with my professional development.

WORK EXPERIENCE

Compensation and Benefits Specialist – Finance Department

Acquire Asia Pacific PTY. LTD. – ROHQ

July 2015 - September 2020

Generates employee ID number for newly hires

Handles Compensation and Benefits Orientation for newly hires

Handles government filling to SSS, Philhealth and Pag IBIG including monthly remittance or loan payment, enrollment of new employees/separated employees.

Generates Certificate of Employment for active employees as requested.

Answer inquiries related to Compensation & Benefits.

Prepares Certificate of Loan Payment and Contribution for resigned employee

Handles government and company benefits

Encodes SSS and Pag IBIG loan deduction

Prepares Certificate of PHIC Contribution and issuance of PHIC CF1 and/or CSF

Prepares Monthly leave accrual

Prepares 13th month pay and Sick Leave Conversion

Implements the On Site Annual Physical Examination

Customer Care Representative (Project based) - Labor Management Service Department

Z.C. Kings Manpower and Janitorial Services Cooperative

100 Doña Soledad Avenue

Better Living Subdivision, Paranaque City

September 2014 – July 2015

Duties and Responsibilities:

Facilitates out patient availment by communicating with Client Head office and with the member as regards their concerns on out patient availment.

Assesses coverage or non coverage of availment.

Issues appropriate forms for the corresponding type of availment.

Makes the appropriate referral to the Primary Care Centers or affiliated clinics.

Refers and coordinates with the PCCs/clinic/hospital to facilitate availment and endorses to Roving Team as necessary

Monitors confinement and updates the HR Dept. on the status of the account's on going confinement by sending weekly or monthly email correspondence/updates.

Coordinates with other Customer care units, other client departments and hospital providers for pertinent assistance or concerns.

Maintains professional working relationship with the clients all the times.

Informs and updates client's HR Dept on the status of its membership policies, benefits and availment.

Assists in the collection of payments for account receivables.

Facilitates payment for premium and lost ID card fees.

Facilitates documents ie application form, claim for reimbursement, lost ID form, Philhealth form, corporate guarantee, memos and other correspondences.

Facilitates release of ID cards, ACU results, checks for member's reimbursement claim/retainer's fee, account receivables and other correspondences from Client Head Office.

Checks completeness of claim documents before submitting directly to Client

Monitors arrival of claim cheques after 7 working days upon receipt of the complete claim documents of the Claim Dept of client by maintaining a monitoring file.

Constantly communicates with the Corporate Utilization unit CCR-Supervisor or Head Office on pressing issues.

Assists in the Annual Check up Availment of members and releasing of ACU results.

Prepares and submits pertinent reports as required by the CCR-Supervisor.

Performs other duties as may be assigned by the Client Corporate Utilization unit CCR-Supervisor/Manager/Department Head from time to time.

Human Resources Assistant - Human Resources Department

Paragon International Customer Care Limited

14th Floor Yuchengco Tower 1 RCBC Plaza

6819 Ayala Avenue Makati City, Makati

January 2014 – September 2014

Duties and Responsibilities:

Generates Employee ID number for newly hires.

Prepares Certificate of Employment for active Employees.

Handles government and company benefits

Answers inquiries related to Compensation and Benefits

Handles timekeeping

Prepares, maintain and update the 201 file.

Reports newly hired and resigned employees to the government offices

EDUCATION AND ACHIEVEMENT

June 2008 – March 2009 : FAR EASTERN UNIVERSITY

Nicanor Reyes Street, Sampaloc Manila

June 2009 – March 2012 : SOUTHEAST ASIAN COLLEGE, INC.

2 E. Rodriguez Sr. Avenue, Quezon City

Bachelor of Science Degree in Nursing

June 2004 – March 2008 : LADY MEDIATRIX INSTITUTE

de Gala Street, Candelaria Quezon

June 1997 – March 2004 : LADY MEDIATRIX INSTITUTE

de Gala Street, Candelaria Quezon

Character References: Available upon request

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