Customer Service Financial

Enkeleda Ukperaj

Email: ************@*****.*** phone: 929-***-**** location: New York USA

Summary:

Energetic and positive Frontend with a passion to help and do perfect customer service. One-year a Frontend at the supermarket, developing teamwork skills, efficient and positive attitude for customers and my team. Extensive products knowledge in the retail field.

EDUCATION

City College of New York, Manhattan, New York 09/2019 - 12/2019

Finance

European University of Tirana, Tirana, Albania 11/2014 - 08/2017

Finance and Banking

Skills:

Hard-working

Good communication

Customer service

Confident

Productivity and performance management

Development

Teamwork

Computer skills

Efficiency

Positive attitude

Languages:

English, Albanian and Spanish

Professional Experience:

Western beef (forest Ave), Staten Island, New York 04/2019 - 04/2020

Retail Inc

Front-end

Provided customer service to guests/ clients regarding their queries.

Prepared Financial reports

Worked as a Cashier (overrides, refunds, price check, pick ups, giving change to the cashiers, counting cashiers’s tills at the end of their shift)

Western beef (bay street), Staten Island, New York 05/2018 - 08/2018

Retail Inc

Cashier

Assisted clients/ customers with quality Customer service

Assisted in putting back returned items, leveling

Checked Balance at the end of the shift

Currency exchange, Tirana, Albania 02/2017 - 03/2018

Exchange

Provided Customer service regarding queries to clients.

Created financial reports

Checked balances: Exchange money (All, $, €, £)

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